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31 escalation manager jobs at 5 companies in Norton, VA

1mo
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Call Center Operations Manager - Kingsport, TN - Internal
Kingsport, Tennessee, United States
OnsiteFull Time
Advanced Call Center Technologies
Advanced Call Center Technologies: Employee-owned U.S. business-process-outsourcing provider delivering contact-center and back-office services for major companies.
Lead and direct supervisors and associates to meet productivity, quality, and revenue goals; coach, monitor performance, handle escalations, hiring, scheduling, and reporting for a team of 10-25.
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1mo
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Targeted Case Manager I
Hazard, Kentucky, United States
$40k-$45k/yr OnsiteFull Time
BrightView Health
BrightView Health: Private outpatient addiction treatment provider offering medication, counseling, and social support to people with substance use disorders.
1+ YOEBachelor's in behavioral science,1+ year working with adults in human services,knowledge of HIPAA/42-CFR Part 2 preferred,competent with MS Office,communication and crisis de-escalation skills.
Microsoft Outlook, Microsoft Teams, Microsoft Word
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3w
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Assistant Site Manager Express
Elizabethton, Tennessee, United States
OnsiteFull Time
Ultimate Shine Car Wash
Ultimate Shine Car Wash: Car wash serving drivers with express washes and monthly memberships across Ohio, Tennessee, Virginia, and West Virginia.
1+ YOEHigh school diploma or equivalent and at least one year of supervisory experience in a car wash or customer-focused retail setting. Requires leadership, communication, customer de-escalation, basic computer skills, and ability to lift 50 pounds.
Origami, Microsoft Excel, point-of-sale systems, email, spreadsheets
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1w
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Momentum Technical Support Lead
Fairfax or Lafayette or Lebanon
$64k-$157k/yr HybridFull Time
CGI Federal
CGI Federal: U.S. technology and professional services serving federal agencies with IT consulting and mission solutions.
5+ YOEBA/BS and 5+ years leading technical support or application operations for complex enterprise systems. Requires triage, stakeholder management, escalation, ITIL, workflow tools, logs, documentation, and cross-functional coordination.
Momentum General Systems, ServiceNow, Jira, Azure DevOps, Red Hat TAM, ERP, SaaS, ITIL, FedRAMP
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3mo
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Registered Nurse Tier 1
Hazard, Kentucky, United States
OnsiteFull Time
Hazard ARH Regional Medical Center
Hazard ARH Regional Medical Center: Nonprofit 358-bed acute-care hospital serving patients across eastern Kentucky as part of Appalachian Regional Healthcare.
Active RN with BLS, de-escalation training required; administer meds/IV, perform assessments, supervise and mentor staff, digital literacy and care transition knowledge.
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1w
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Registered Nurse
Hazard, Kentucky, United States
OnsiteFull Time
Hazard ARH Regional Medical Center
Hazard ARH Regional Medical Center: Nonprofit 358-bed acute-care hospital serving patients across eastern Kentucky as part of Appalachian Regional Healthcare.
0+ YOEAssociate's degree in nursing and registered nurse credential required. BLS required upon hire; de-escalation training required within six months. Up to one year of experience preferred.
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