29 escalation manager jobs at 18 companies in Pittsfield, MA
3w
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Manager, Regional Service, East
Tewksbury, Massachusetts, United States
$100k-$135k/yr OnsiteFull Time
Proven leadership of field service teams, operational management of service KPIs and workforce planning, customer escalation resolution, technical-commercial alignment, ServiceMax and MS Office experience; willingness to travel up to 25%.
ServiceMax, MS Office
1mo
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Manager, Customer Engineer
Albany, New York, United States
$88k-$121k/yr OnsiteFull Time
Manage and coach customer engineers, maintain customer relationships, plan accounts and system installations, execute escalations, and deliver district-level financial and operational results.
2mo
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Manager, Behavioral Health Technicians
Holyoke, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree; three years behavioral health experience; one year leadership/management preferred; CPR and de-escalation certifications required within 30 days of employment.
3w
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Springfield, Massachusetts - District Manager
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to hire/coach managers, scheduling, inventory, budgeting, customer escalation resolution, valid driver's license, pass background/drug checks.
Microsoft Office
2w
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Overnight Hotline Case Manager
Troy, New York, United States
$19-$20/hr OnsitePart Time
1+ YOEHigh school diploma/GED, 1+ year experience with survivors or vulnerable populations, trauma-informed crisis intervention skills, valid NY driver license and reliable transportation, strong communication and de-escalation skills.
2w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
1mo
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Customer Service Lead Starting at $19 hourly
Avon, Connecticut, United States
$19/hr OnsiteFull Time
Provide friendly in-person and phone customer service, manage scheduling and payments, resolve escalated issues, strong communication and organizational skills, multitasking in a fast-paced retail environment.
CRM
1mo
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Registered Nurse (RN), Adolescent Inpatient Behavioral Health, 24 Hours, Night shift
Holyoke, Massachusetts, United States
$43-$60/hr OnsiteFull Time
Active MA RN license, CPR required, BSN preferred, experience in psychiatric/inpatient or substance-use disorders preferred, crisis management and de-escalation skills.
1w
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Registered Behavior Technician
Torrington, Connecticut, United States
$21-$25/hr OnsiteFull Time, Temporary
Behavior management knowledge, PMT training, crisis prevention and de-escalation skills; advanced degree preferred or ParaPathways exam. RBT credential required within 100 days.
5d
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Assistant Director for Individual Shelter Programs & Outreach
Springfield or Holyoke
$78k-$80k/yr FieldFull Time
3+ MgmtBachelor's degree preferred and/or 3+ years of supervisory experience in shelter, housing, or human services operations; residential-setting experience, driver's license, vehicle, crisis management, and de-escalation skills required.
Human Resources (HR)
1mo
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Special Education Paraprofessional (RMS)
Pittsfield or Pittsfield
OnsiteFull Time
Must be Highly Qualified per NCLB (associate degree or passing ParaPro or WorkKeys), experience with middle school students with disabilities, strong communication and behavior management, willing to train in de-escalation/restraint.
1mo
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Special Education Teacher
Winchester, Connecticut, United States
$44k-$101k/yr OnsiteFull Time
Bachelor's in Special Education (Master's preferred), valid Connecticut teaching license, ability to write IEPs, behavior management and de-escalation skills, ability to lead staff, reliable transportation, pass background checks, able to lift 50 lbs.
1mo
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Customer Service Billing Associate I
Albany, New York, United States
$46k-$60k/yr OnsiteFull Time
High school diploma/GED required; 1–2 years customer service experience preferred; strong communication, attention to detail, CRM familiarity, basic billing/financial knowledge, ability to de-escalate and manage high call volume.
CRM
1mo
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Lead Veterinary Receptionist
East Greenbush, New York, United States
$23-$25/hr OnsiteFull Time
2+ YOEMinimum 2 years veterinary experience, strong leadership and communication, scheduling and client-service skills, ability to mentor staff and handle escalations.
3w
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Dean of Students
Bloomfield, Connecticut, United States
OnsiteFull Time
7+ YOEValid Connecticut teaching certificate, minimum 7 years teaching experience, MTSS and Responsive Classroom experience, PMT/de-escalation training, data analysis, coaching/PD skills, strong communication and culturally responsive pedagogy.
2w
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Warehouse Janitorial Lead
Albany, New York, United States
$17/hr OnsiteFull Time
4+ YOE4+ years lead/supervisory janitorial experience preferred, ability to follow OSHA and safety procedures, read safety/chemical documents, provide customer service, and use mobile timekeeping; able to cover shifts and escalate issues.
KBSPresence
1mo
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Safety & Security Supervisor
Pittsfield, Massachusetts, United States
$25-$38/hr OnsiteFull Time
3+ YOE1+ Mgmt3 years experience in corrections, public safety, law enforcement, armed forces, healthcare safety/security, or behavioral health; high school diploma; driver's license; BLS; de-escalation and IAHSS supervisor training (within six months); supervisory experience preferred.
Microsoft Word, Microsoft Excel
1mo
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Special education Teacher, substantially separate program, Pre K-1
Turners Falls, Massachusetts, United States
$51k-$85k/yr OnsiteFull Time
Valid Massachusetts DESE license in Severe Disabilities or Teacher of Students with Moderate Disabilities (PreK–8); proficiency with AAC devices and assistive technology; crisis intervention/de-escalation training (e.g., Safety-Care, CPI) or willingness to certify; strong child development and early literacy/numeracy knowledge; ability to communica...
Augmentative and Alternative Communication (AAC)
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