23 escalation manager jobs at 18 companies in Roxboro, NC
2mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
1mo
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RCM Sr Manager Client Executive
Raleigh, North Carolina, United States
OnsiteFull Time
Managing multiple RCM clients and escalations, client relationship leadership, CPT/ICD knowledge, billing system and EMR experience, Microsoft Office proficiency, analysis and KPI monitoring, hiring and coaching staff.
LaserFiche, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Access, Crystal Reports, Next Gen, Pro, Allscripts, Epic, EMR, Internet
3w
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Treasury Manager
Dallas or Raleigh
HybridFull Time
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
1mo
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Resolution Manager
San Jose or Durham or Mexico City or Bengaluru or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
€70k-€104k/yr HybridFull Time
3+ YOE3+ years escalation/technical support experience in enterprise support, strong communication, conflict resolution, organization, conference facilitation, and bachelor-level technical background.
Slack, VMware, Citrix, Microsoft
1mo
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On-Site Technical Manager
Cary, North Carolina, United States
OnsiteFull Time
Experience with AV and videoconferencing technologies, troubleshooting tiers 1-3, customer escalation management, endpoint lifecycle (updates/onboarding), valid U.S. driver’s license, ability to travel and pass background/drug screens.
Teams, WebEx, Zoom, Cisco, Poly, Crestron, MCU
6d
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Senior Customer Success Manager
Morrisville, North Carolina, United States
RemoteFull Time
5+ YOERequires 5+ years in customer success, SAP account management, or similar leadership roles; enterprise SAP, escalations, governance, EBRs, managed services, cloud, and executive stakeholder experience; bachelor's degree or equivalent.
SAP, Oracle, AWS, Microsoft, IBM, SAP S/4HANA Cloud, SAP Digital Manufacturing Cloud for Execution
1mo
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Sr. Manager, Cyber Resilience Act Compliance
Morrisville, North Carolina, United States
$160k-$190k/yr RemoteFull Time
12+ YOEBachelor's degree and 12+ years in cybersecurity/compliance with people-management experience; EU CRA knowledge preferred; audit/certification leadership; strong communication and escalation skills; professional certs preferred.
5d
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Executive Director of Client Delivery
Durham or North Carolina
OnsiteFull Time
Technical delivery leadership experience with software architecture, integrations, deployments, DevOps, production readiness, customer communication, escalations, and cross-functional execution.
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
3d
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Director of Customer Support
Cary, North Carolina, United States
$125k-$140k/yr HybridFull Time
8+ YOE5+ MgmtBachelor’s degree and 8–10 years in technical or customer support, including 5+ years in leadership. Requires global team management, hardware support, analytics, escalation management, and strong communication skills.
LEAN, Six Sigma
3w
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Payment Poster Supervisor (Remote)
Boise or Phoenix or Annapolis or Raleigh or Columbia or Nashville or Austin or Boulder or Tallahassee or Columbus or Lansing or Pennsylvania or Illinois
RemoteFull Time
Supervise payment posting team, ensure timely posting and reconciliation of insurance and patient payments within 48 hours, research posting discrepancies, and escalate trends to management.
3w
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Quality Director - Pool
Apex, North Carolina, United States
$149k-$277k/yr OnsiteFull Time
10+ YOEBachelor's in engineering or related field,10+ years quality leadership experience,experience with QMS,governance,risk/escalation,warranty management,and ability to influence senior leaders.
QMS, Lean, Six Sigma, APQP, PPAP, FMEA
2mo
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Patient Care Navigator- Chronic Care Management & Patient Monitoring
Raleigh, North Carolina, United States
OnsiteFull Time
Requires a certified clinical background (CMA/CCMA/RMA/NCMA, LPN with NC license, RN, or certified pharmacy technician), ability to manage remote monitoring dashboards, perform patient outreach, document interactions, and escalate clinical concerns.
1mo
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Mental Health Technician I - Mental Health
Raleigh, North Carolina, United States
$18-$30/hr OnsiteFull Time
1+ YOENurse Aide I required, HS diploma/GED required, 1 year clinical nurse aide experience required, mental health experience preferred, CPR/de-escalation and crisis intervention skills, documentation and patient management.
3w
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Shift Lead
Roxboro, North Carolina, United States
OnsitePart Time
Lead shift operations, open/close site, supervise crew, engage customers, ensure safety and wash quality, handle equipment issues and escalate as needed.
6d
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Retail Key Holder-Pleasant Valley Promenade
Raleigh, North Carolina, United States
$15/hr OnsitePart Time
Retail sales and customer experience results, communication, adaptability, coaching, de-escalation, and high school diploma, GED, or relevant work experience. Must work varied shifts, weekends, and holidays.
DailyPay, Guild, Employee Assistance Program (EAP)
2mo
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Special Education Teacher (Danville Day School)
Danville, Virginia, United States
OnsiteFull Time
Bachelor's in Education or related, current Virginia or out-of-state teaching license (Special Education or General Curriculum K-12) or conditional special education license, pass Handle With Care & verbal de-escalation training, First Aid and CPR, able to lift 50 lbs, strong classroom management and IEP/IPP skills.
5d
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UTS - Temporary Proctor at NC State
Raleigh, North Carolina, United States
$17/hr OnsitePart Time, Temporary
Customer service experience and comfort using tablets and computers required. Must have open availability and be able to oversee proctors, maintain exam records, scan and email exams, answer questions, and escalate issues.
Microsoft Word
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