21 escalation manager jobs at 16 companies in Tappahannock, VA
2mo
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Regional Service Manager
Roanoke or Glen Allen
OnsiteFull Time
3+ Mgmt3+ years leadership experience; manage daily service operations, monitor performance metrics, lead and develop technicians, handle customer escalations, and oversee parts/inventory and service vehicle maintenance.
3w
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Regional Operations Manager
Henrico or Richmond
HybridFull Time
2+ YOEManage multiple workrooms, supervise installation teams, analyze performance metrics, implement process improvements, and handle escalations. Requires driving and strong communication skills.
1mo
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Customer Care Manager
Fredericksburg, Virginia, United States
$50k-$65k/yr OnsiteFull Time
Leadership in call center operations, coaching, scheduling, escalation management, strong communication, analytical and organizational skills, and proficiency with listed technology tools.
Microsoft Office Suite, Microsoft 365, Microsoft SharePoint, Microsoft Outlook, Microsoft Teams, RingCentral, RingCX, Paycom, iConnect, Storis
3mo
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Analyst, Customer Relations
Richmond, Virginia, United States
OnsiteFull Time
2+ YOELead escalations, assess complex scenarios, and manage executive inquiries; 2+ years customer service experience; bachelor’s degree preferred or equivalent experience.
3d
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Project Supervisor
Richmond, Virginia, United States
$20/hr FieldFull Time
Requires janitorial and building maintenance knowledge, basic equipment repair, communication, time management, customer service, escalation resolution, supply tracking, reporting, and team leadership.
KBSPresence, Microsoft Excel
3w
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Recovery Care Specialist- 2nd Shift
Glen Allen, Virginia, United States
$18-$21/hr OnsiteFull Time
1+ YOEHigh school diploma or equivalent, 1+ year behavioral healthcare experience preferred, ability to manage milieu, document client records, and apply therapeutic/de-escalation techniques.
1mo
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Revenue Cycle Customer Service Specialist
Richmond, Virginia, United States
OnsiteFull Time
1+ YOE1 year related experience, strong customer service and communication skills, ability to de-escalate, organize, and manage shifting priorities in a fast-paced healthcare revenue cycle environment.
1mo
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Customer and Merchant Advocacy III Agent
Richmond, Virginia, United States
OnsiteFull Time
2+ YOE2+ years in customer advocacy/dispute resolution; strong written/verbal communication; CRM (Salesforce) and Slack proficiency; ability to manage high-volume, time-sensitive escalations and work cross-functionally.
Salesforce, Slack, Guru
1w
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AI Support Specialist
Richmond, Virginia, United States
$110k-$120k/yr RemoteFull Time
Entry-level generative AI, technical pilot, scripting, documentation, training, responsible AI, stakeholder communication, and risk escalation experience required; government, prompt engineering, IT service management, and AI certifications preferred.
Claude, OpenAI, AWS, Microsoft 365 Copilot, Google Gemini, Python, PowerShell, React
4w
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Behavioral Health Technician
Williamsburg, Virginia, United States
$18-$19/hr OnsiteFull Time
High school diploma or equivalent; ability to provide milieu management, de-escalation, documentation in electronic health records, and collaborate with treatment teams; valid driver's license and ability to qualify for BHT through Virginia Board of Counseling.
electronic health record
1mo
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Case Specialist
North Chesterfield, Virginia, United States
$60k-$75k/yr FieldFull Time
5+ YOEBachelor's degree required, 5+ years case management/care coordination experience, valid VA driver\u0019s license and reliable transportation, trauma-informed practice, home visits, de-escalation, strong assessment and documentation skills.
4w
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Intake RN-PRN
Williamsburg, Virginia, United States
OnsitePart Time
1+ YOEMaster's in social work/counseling/psychology or nursing (as applicable), state clinical licensure (RN/LCSW/LPC) required, CPR and de-escalation training, 1+ year behavioral health experience preferred, managed-care and assessment skills.
3w
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Recovery Care Specialist - Part Time
Glen Allen, Virginia, United States
$18-$21/hr OnsitePart Time
1+ YOEHigh school diploma, minimum 1 year behavioral healthcare experience (bachelor's preferred). Must document client records, manage therapeutic milieu, use de-escalation/DBT techniques, transport clients, and work with clinical teams.
3w
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Team Lead, Inpatient Virtual Monitoring Technician - Rotating Shift
Williamsburg, Virginia, United States
OnsiteFull Time
1+ YOEHigh school diploma required; 1 year healthcare and patient monitoring experience preferred; ability to oversee technicians, train staff, and escalate issues.
3d
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Customer Service Supervisor - Call Center
Richmond, Virginia, United States
$26-$49/hr OnsiteFull Time
3+ YOE2+ MgmtAssociate degree in business, accounting, or related field and 3 years of paraprofessional customer service experience involving escalations, account research, payments, and adjustments; supervisory experience preferred.
Microsoft Office Suite, Oracle, CIS
1w
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Officer Unarmed PRN
Leonardtown, Maryland, United States
$19-$33/hr OnsitePart Time
5+ YOEHigh school diploma or GED, valid driver's license, 5–7 years of related security or law enforcement experience, CPR, and required violence prevention and de-escalation training.
camera surveillance, communication center
1w
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Retail Key Holder-WILLIAMSBURG PREMIUM OUTLETS
Williamsburg, Virginia, United States
$16/hr OnsitePart Time
Retail sales and customer experience results in a fast-paced environment; communication, adaptability, coaching, de-escalation, and availability for evenings, weekends, holidays. High school diploma, GED, or relevant experience.
DailyPay, Guild, Employee Assistance Program (EAP)
1w
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Officer Unarmed PRN
Leonardtown, Maryland, United States
$19-$33/hr OnsitePart Time
1+ YOEHigh school diploma or GED, valid driver's license, security or law enforcement experience, CPR within 90 days, and required violence prevention and de-escalation training. SPO commission and IAHSS certification preferred.
camera surveillance, security motor vehicle, bicycle
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