33 escalation specialist jobs at 17 companies in Arnold, MD
1mo
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Patient Inquiry & Escalation Lead, Healthcare Financial Operations
Arlington, Virginia, United States
$57k-$86k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent; 3+ years professional experience; 5+ years healthcare customer service or revenue cycle experience; experience with process improvement, analytics, escalations, and empathetic patient interactions.
3w
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Marketing Specialist
Hanover, Maryland, United States
$59k-$88k/yr OnsiteFull Time
1+ YOE1+ years marketing or talent-marketing support preferred; experience with paid media or digital advertising preferred; strong customer support/escalation, reporting, intake/process management, and stakeholder communication skills.
ReviewTrackers, Google My Business, Indeed
3w
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Target Security specialist
Glen Burnie, Maryland, United States
$20-$30/hr OnsitePart Time
Provide store security and loss-prevention support, interact with guests, de-escalate incidents, perform merchandise checks, document incidents, and lift/move merchandise up to 40 lbs.
handheld scanners
1w
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Target Security Specialist
Alexandria, Virginia, United States
$20/hr OnsitePart Time
High school diploma or equivalent; minimum age 18; communication, de-escalation, incident documentation, surveillance, scanning, physical mobility, ladder climbing, and lifting up to 40 pounds required.
video surveillance system, case management systems, handheld scanners, multiple frequency devices
1mo
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Special Operations Website Specialist (SpecOps)
Washington or United States
$65k/yr RemoteFull Time
3+ YOE3+ years in digital operations or website management, escalation and cross-functional coordination experience, strong communication, troubleshooting, and proficiency with project management/ticketing tools.
Apollo
6d
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Loan Servicing Specialist- Temporary
Baltimore or Lake Success
$23-$26/hr OnsiteTemporary, Full Time
Northwell Health: Provides clinical healthcare services through a hospital network.
3+ YOERequires at least 3 years of customer service experience in a consumer loan or lease environment, with experience handling calls, servicing requests, inquiries, and escalations.
1w
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Behavioral Specialist - St. Vincent Villa
Lutherville-Timonium, Maryland, United States
$25/hr OnsiteFull Time
4+ YOEHigh school diploma and 4 years of experience with children or special populations. Requires de-escalation, communication, conflict resolution, critical thinking, computer skills, and a valid unrestricted driver's license.
2mo
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Youth Engagement Specialist
Washington or Prince George's County
$18/hr OnsitePart Time
2+ YOEHigh school diploma/GED, 2+ years human services experience preferred, ability to apply de-escalation and behavior-modification techniques, valid driver’s license, pass background/clearance checks, basic computer skills, strong communication.
3d
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Lead Behavioral Health Specialist (674723)
Baltimore, Maryland, United States
$28-$47/hr OnsiteFull Time
Bachelor’s degree in an allied health or related mental health field; strong pediatric behavioral health knowledge; developmental approaches and non-pharmacological de-escalation skills.
2w
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Senior Maximo Support Specialist- Remote
Reston or United States
$119k-$203k/yr RemotePart Time
2+ YOE2+ years Maximo Level 1 support experience, familiarity with Maximo applications, strong customer service, troubleshooting, ticketing and escalation skills; Python/JavaScript familiarity and Maximo integration experience preferred.
Maximo, IBM Maximo, SAP, Peoplesoft, Python, JavaScript, Teams
1mo
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Tier 2 Help Desk Specialist
Baltimore, Maryland, United States
OnsiteFull Time
2+ YOE2+ years help desk or application support experience; high school diploma required; IT coursework/associate preferred; experience with ticketing, triage, root-cause analysis, escalation, and portal or application support.
Salesforce
1mo
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Production Support Specialist - Tier 1 (Remote)
Columbia, Maryland, United States
$18-$21/hr RemoteFull Time
Provide first-line customer and technical support for LTSS Maryland customers, document and manage incidents, escalate defects, create customer documentation; strong communication and analytical skills required.
2mo
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Customer Service Support Specialist
Washington, District of Columbia, United States
OnsiteFull Time
Provide Tier 2 help desk support (24/7) answering emails/hotline/tickets, troubleshooting software/hardware, performing diagnostics/repairs, maintaining logs, and escalating incidents. US citizenship and Top Secret with Full Scope Polygraph required.
1w
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Community Support Specialist(Part-time/Temporary)
Towson or Maryland
$18-$20/hr FieldPart Time, Temporary
2+ YOEHigh school diploma, driver's license, safe driving record, auto insurance, two years supporting community participants, crisis intervention, active listening, de-escalation, and required background clearances.
Apricot
1w
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IT Service Desk Specialist Level II
Bethesda, Maryland, United States
$85k-$92k/yr OnsiteFull Time
4+ YOEFour years of relevant experience, bachelor's degree, active Secret clearance, IAT II and CE designations, and advanced troubleshooting, ticketing, escalation, and end-user support skills.
DoD 8570.01-M, SLA
1d
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Support Specialist: Crisis - Riviera Beach Elementary
Pasadena or Annapolis
OnsiteFull Time
1+ YOEAssociate degree in education, psychology, social work, or related field; 1 year each of crisis/behavior intervention and data documentation; CPI certification within 90 days; strong communication and behavior de-escalation skills.
Video/Web Conferencing, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
1mo
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Reimbursement Specialist (Hybrid), Day Shift, Patient Financial Services
Gaithersburg or United States
$21-$27/hr HybridFull Time
Adventist HealthCare: Provides integrated hospital, rehabilitation, and home health services.
3+ YOEHigh school diploma required; minimum 3 years healthcare experience; strong customer service, claim denial management, payer follow-up, troubleshooting, and PC-focused work. Ability to train others and escalate issues with supporting data.
1mo
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Community Support Specialist-Balt County/Group 18
Baltimore County, Maryland, United States
$22/hr FieldFull Time
Provide direct support to adults with intellectual/developmental disabilities in community programs; maintain records; de-escalate behaviors; valid driver's license, reliable vehicle, insurance, and 2 years driving experience required.
Email, Text Messaging, Timekeeping
2d
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Behavioral Health Therapist 2 Life With Cancer
Falls Church, Virginia, United States
$80k-$130k/yr OnsiteFull Time
2+ YOERequires a master's or doctoral degree, mental health specialist licensure, BLS, crisis de-escalation certification, and 2 years of mental health or substance use treatment experience.
3w
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Senior Specialist, Cell Therapy Vein-to-Vein Coordinator
Gaithersburg or Tarzana
$89k-$134k/yr OnsiteFull Time
5+ YOE5+ years biopharma clinical or commercial logistics experience, knowledge of GDP/GxP/GMP, strong attention to detail, ability to manage time-critical shipments and escalations, bachelor's degree or equivalent preferred.
Excel, Power BI, Tableau, Smartsheet
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