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23 escalation specialist jobs at 12 companies in Encinitas, CA

3w
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Escalations Specialist
El Cajon, California, United States
OnsiteFull Time
Semper Solaris
Semper Solaris: Installs residential solar panels, roofing, and HVAC systems.
5+ YOE5+ years customer service experience, escalation and complaint resolution skills, strong written/verbal communication, conflict resolution, investigation, organization, and industry experience preferred.
Salesforce, Microsoft Office 365, Microsoft Outlook
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3w
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Peer Support Specialist
El Cajon, California, United States
$21-$24/hr OnsiteFull Time
McAlister Institute
McAlister Institute: Providing substance use disorder treatment and recovery services.
State-approved Medi-Cal Peer Support Specialist certification, lived-experience in recovery, strong documentation and computer skills, CA driver's license, ability to de-escalate crises, bilingual Spanish/English preferred.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, EHR, Welligent, SmartCare
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2mo
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Target Security Specialist
San Diego, California, United States
$22/hr OnsitePart Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
Provide store security through theft prevention, crisis response, de-escalation, surveillance monitoring, and incident documentation; must be 18+ with high school diploma or equivalent.
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3w
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Target Security Specialist
Encinitas, California, United States
$21/hr OnsiteFull Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
Must be 18+, high school diploma or equivalent, able to lift/move up to 40 lbs, perform physical security tasks, use communication devices, de-escalate incidents, and document cases per policy.
video surveillance system, handheld scanners, case management systems
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3d
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Insurance Claims Specialist
Federal Way or Los Angeles or Bellevue or South Jordan or Las Vegas or Boise or Lakewood or Seattle or San Diego or Denver or Phoenix or Colorado Springs or Greenwood Village or Roseburg or Eugene or Tacoma or Irvine or Liberty Lake
$19-$24/hr OnsiteFull Time
Columbia Bank
Columbia BankNASDAQ: COLB: Commercial and consumer banking services in the Western United States.
2+ YOERequires 2 years of high-volume customer service or call center experience, 1+ year of issue resolution and escalations, high school diploma, communication, problem-solving, organization, and multitasking skills.
InfoLease, Artiva, Salesforce
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1mo
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Retail Support Specialist
San Marcos, California, United States
$26/hr OnsiteFull Time
DSI Systems
DSI Systems: Provider of retail sales enablement and business support services.
Strong customer service and communication skills; ability to handle escalations, multitask across systems, and work flexible hours including evenings/weekends; detail-oriented with problem-solving skills; retail or technical support experience preferred.
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3mo
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Regional IT Support Specialist
San Diego, California, United States
$28/hr OnsiteFull Time
Norm Reeves Subaru-Rockwall
Norm Reeves Subaru-Rockwall: Automotive dealership selling and servicing new and used Subaru vehicles.
Provide regional IT support including troubleshooting hardware/software, systems upgrades and configuration, ticket escalation and follow-up, KPI-driven service, and after-hours emergency response.
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3w
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Consumer Relations Specialist
San Diego, California, United States
$57k-$77k/yr HybridFull Time
Sony
SonyNYSE: SONY: Sells consumer electronics, video games, and entertainment media.
3+ YOE3+ years in escalated support or community management, high school diploma (BA preferred), exceptional written communication, calm under pressure, familiarity with consumer electronics lifecycles, experience with Salesforce Service Cloud, Microsoft Office and generative AI tools.
Salesforce Service Cloud, Microsoft Office, generative AI tools
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1w
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Operations Account Specialist-2
San Diego or El Paso
$24-$33/hr OnsiteFull Time
Triumph Financial: Provides financial and technology solutions for the transportation industry.
3+ YOEBachelor's degree in business or related field preferred, or equivalent experience. Requires 3–5 years of customer service experience; collections, account resolution, escalations, and transportation experience preferred.
Open Credit Process
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1mo
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Operations Specialist III, High-Tech (EU)
Amsterdam or Carlsbad or Frankfurt or Stockholm or London or Germany or Netherlands or United Kingdom or Europe
€55k-€70k/yr OnsiteFull Time
Airspace
Airspace: AI-powered logistics platform for time-critical freight delivery.
Independent resolution of escalations, expert knowledge of international import/export regulations and dangerous goods, operating the Airspace platform, meeting performance metrics, and providing SOP guidance.
Airspace Platform
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1mo
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Senior Data Extraction Specialist
Temecula, California, United States
OnsiteFull Time
FFF Enterprises
FFF Enterprises: Distributes specialty biopharmaceuticals and provides healthcare supply chain services.
3+ YOE3+ years healthcare or clinical support/data experience; working knowledge of medical terminology, EMR systems, HIPAA; strong attention to detail, Microsoft Office proficiency, ability to follow SOPs and escalate documentation issues.
InCircle, Electronic Medical Records (EMR), Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
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2d
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Residential Support Specialist / Counselor
Vista, California, United States
$20-$23/yr OnsiteFull Time
New Haven Youth & Family Services
New Haven Youth & Family Services: Provides education and mental health services for at-risk youth.
1+ YOERequires youth support skills, crisis de-escalation, communication, judgment, basic computer ability, and a valid driver's license; one year of youth experience and a bachelor's degree are preferred.
Pro-ACT
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2w
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URGENT HIRING Autism Independence Specialist
La Jolla, California, United States
$35-$45/hr OnsiteFull Time, Part Time
Exhava
Exhava: Providing personalized, non-medical in-home care for seniors.
3+ YOE3+ years supporting autistic teens/adults, experience with high-support needs and behavioral crises, current crisis intervention certification (CPI,QBS,Pro-ACT,PCM), strong de-escalation skills, reliable transportation, ability to work independently.
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1w
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Security and Loss Prevention Specialist, NA
San Diego, California, United States
$24-$32/hr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
1+ YOEHigh school diploma or equivalent; 1+ year in security, loss prevention, investigations, law enforcement, or operations, or 2+ years at Amazon; Microsoft Office and Excel experience; incident mitigation or de-escalation and business continuity experience.
Microsoft Office, Microsoft Excel
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