34 escalation specialist jobs at 19 companies in Laurel, MD
1mo
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Patient Inquiry & Escalation Lead, Healthcare Financial Operations
Arlington, Virginia, United States
$57k-$86k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent; 3+ years professional experience; 5+ years healthcare customer service or revenue cycle experience; experience with process improvement, analytics, escalations, and empathetic patient interactions.
3w
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Marketing Specialist
Hanover, Maryland, United States
$59k-$88k/yr OnsiteFull Time
1+ YOE1+ years marketing or talent-marketing support preferred; experience with paid media or digital advertising preferred; strong customer support/escalation, reporting, intake/process management, and stakeholder communication skills.
ReviewTrackers, Google My Business, Indeed
1w
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Target Security Specialist
Chantilly, Virginia, United States
$20/hr OnsitePart Time
High school diploma or equivalent, age 18+, ability to use communication devices and handheld scanners, lift up to 40 lbs, de-escalate and follow security policies.
1w
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Target Security Specialist
Alexandria, Virginia, United States
$20/hr OnsitePart Time
High school diploma or equivalent; minimum age 18; communication, de-escalation, incident documentation, surveillance, scanning, physical mobility, ladder climbing, and lifting up to 40 pounds required.
video surveillance system, case management systems, handheld scanners, multiple frequency devices
1mo
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Special Operations Website Specialist (SpecOps)
Washington or United States
$65k/yr RemoteFull Time
3+ YOE3+ years in digital operations or website management, escalation and cross-functional coordination experience, strong communication, troubleshooting, and proficiency with project management/ticketing tools.
Apollo
6d
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Loan Servicing Specialist- Temporary
Baltimore or Lake Success
$23-$26/hr OnsiteTemporary, Full Time
Northwell Health: Provides clinical healthcare services through a hospital network.
3+ YOERequires at least 3 years of customer service experience in a consumer loan or lease environment, with experience handling calls, servicing requests, inquiries, and escalations.
1w
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Behavioral Specialist - St. Vincent Villa
Lutherville-Timonium, Maryland, United States
$25/hr OnsiteFull Time
4+ YOEHigh school diploma and 4 years of experience with children or special populations. Requires de-escalation, communication, conflict resolution, critical thinking, computer skills, and a valid unrestricted driver's license.
2mo
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Youth Engagement Specialist
Washington or Prince George's County
$18/hr OnsitePart Time
2+ YOEHigh school diploma/GED, 2+ years human services experience preferred, ability to apply de-escalation and behavior-modification techniques, valid driver’s license, pass background/clearance checks, basic computer skills, strong communication.
3d
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Lead Behavioral Health Specialist (674723)
Baltimore, Maryland, United States
$28-$47/hr OnsiteFull Time
Bachelor’s degree in an allied health or related mental health field; strong pediatric behavioral health knowledge; developmental approaches and non-pharmacological de-escalation skills.
2w
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Senior Maximo Support Specialist- Remote
Reston or United States
$119k-$203k/yr RemotePart Time
2+ YOE2+ years Maximo Level 1 support experience, familiarity with Maximo applications, strong customer service, troubleshooting, ticketing and escalation skills; Python/JavaScript familiarity and Maximo integration experience preferred.
Maximo, IBM Maximo, SAP, Peoplesoft, Python, JavaScript, Teams
1mo
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Tier 2 Help Desk Specialist
Baltimore, Maryland, United States
OnsiteFull Time
2+ YOE2+ years help desk or application support experience; high school diploma required; IT coursework/associate preferred; experience with ticketing, triage, root-cause analysis, escalation, and portal or application support.
Salesforce
2w
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IT Support Specialist (Entry-Level)
Chantilly, Virginia, United States
OnsiteFull Time
Provide Level 1 (and some Level 2) IT support, troubleshoot user issues, install and maintain OS/software, manage IT assets and access, document tickets, escalate to technical teams, and follow security standards.
1mo
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Principal Customer Support Specialist (Remote)
Centreville or Carrollton or Texas
RemoteFull Time
7+ YOE7+ years support experience with Neumo Core (or 8+ with Applications), bachelor\u0002s degree in a technical field, experience resolving escalated technical issues, expertise with automation and troubleshooting, strong communication and leadership skills.
Anti-Virus Software, Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Microsoft Windows Network Printers, Microsoft Office Suite, Salesforce, Zendesk, Jira, Slack, SQL
1mo
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Production Support Specialist - Tier 1 (Remote)
Columbia, Maryland, United States
$18-$21/hr RemoteFull Time
Provide first-line customer and technical support for LTSS Maryland customers, document and manage incidents, escalate defects, create customer documentation; strong communication and analytical skills required.
2mo
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Customer Service Support Specialist
Washington, District of Columbia, United States
OnsiteFull Time
Provide Tier 2 help desk support (24/7) answering emails/hotline/tickets, troubleshooting software/hardware, performing diagnostics/repairs, maintaining logs, and escalating incidents. US citizenship and Top Secret with Full Scope Polygraph required.
1w
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Community Support Specialist(Part-time/Temporary)
Towson or Maryland
$18-$20/hr FieldPart Time, Temporary
2+ YOEHigh school diploma, driver's license, safe driving record, auto insurance, two years supporting community participants, crisis intervention, active listening, de-escalation, and required background clearances.
Apricot
1d
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Support Specialist: Crisis - Riviera Beach Elementary
Pasadena or Annapolis
OnsiteFull Time
1+ YOEAssociate degree in education, psychology, social work, or related field; 1 year each of crisis/behavior intervention and data documentation; CPI certification within 90 days; strong communication and behavior de-escalation skills.
Video/Web Conferencing, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
1mo
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Reimbursement Specialist (Hybrid), Day Shift, Patient Financial Services
Gaithersburg or United States
$21-$27/hr HybridFull Time
Adventist HealthCare: Provides integrated hospital, rehabilitation, and home health services.
3+ YOEHigh school diploma required; minimum 3 years healthcare experience; strong customer service, claim denial management, payer follow-up, troubleshooting, and PC-focused work. Ability to train others and escalate issues with supporting data.
1mo
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Community Support Specialist-Balt County/Group 18
Baltimore County, Maryland, United States
$22/hr FieldFull Time
Provide direct support to adults with intellectual/developmental disabilities in community programs; maintain records; de-escalate behaviors; valid driver's license, reliable vehicle, insurance, and 2 years driving experience required.
Email, Text Messaging, Timekeeping
1d
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IT Service Desk Specialist Level II
Bethesda, Maryland, United States
$75k-$82k/yr OnsiteFull Time
4+ YOERequires four years of relevant experience, a bachelor's degree, active Secret clearance, and applicable IAT II/CE credentials. Provides advanced service desk troubleshooting, escalation, endpoint support, and ticket resolution.
Service Level Agreements (SLAs)
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