29 escalation specialist jobs at 15 companies in Middle River, MD
1mo
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Marketing Specialist
Hanover, Maryland, United States
$59k-$88k/yr OnsiteFull Time
1+ YOE1+ years marketing or talent-marketing support preferred; experience with paid media or digital advertising preferred; strong customer support/escalation, reporting, intake/process management, and stakeholder communication skills.
ReviewTrackers, Google My Business, Indeed
3w
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Target Security Specialist
Alexandria, Virginia, United States
$20/hr OnsitePart Time
High school diploma or equivalent; minimum age 18; communication, de-escalation, incident documentation, surveillance, scanning, physical mobility, ladder climbing, and lifting up to 40 pounds required.
video surveillance system, case management systems, handheld scanners, multiple frequency devices
2mo
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Target Security Specialist
York, Pennsylvania, United States
$18/hr OnsitePart Time
Must be 18+, high school diploma or equivalent, able to lift/move up to 40 lbs, perform physical security tasks, use de-escalation, communicate effectively, and work flexible hours including nights, weekends, and holidays.
handheld scanners, video surveillance system
1w
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Customer Experience Specialist
Laurel, Maryland, United States
$24-$26/hr OnsiteFull Time
Customer service, escalation, or complaint resolution experience; strong communication, empathy, attention to detail, CRM and Excel skills; ability to follow procedures and work in a fast-paced office.
CRM, Microsoft Excel
2w
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Loan Servicing Specialist- Temporary
Baltimore or Lake Success
$23-$26/hr OnsiteTemporary, Full Time
3+ YOERequires at least 3 years of customer service experience in a consumer loan or lease environment, with experience handling calls, servicing requests, inquiries, and escalations.
3w
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Behavioral Specialist - St. Vincent Villa
Lutherville-Timonium, Maryland, United States
$25/hr OnsiteFull Time
4+ YOEHigh school diploma and 4 years of experience with children or special populations. Requires de-escalation, communication, conflict resolution, critical thinking, computer skills, and a valid unrestricted driver's license.
2mo
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Youth Engagement Specialist
Washington or Prince George's County
$18/hr OnsitePart Time
2+ YOEHigh school diploma/GED, 2+ years human services experience preferred, ability to apply de-escalation and behavior-modification techniques, valid driver’s license, pass background/clearance checks, basic computer skills, strong communication.
1mo
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Family Engagement Specialist - PSSF
Kent County or New Castle County
OnsiteFull Time
Bachelor's in social work/human services required; experience in child welfare or family-serving agency; strong communication, de-escalation, organizational skills; Microsoft Office and database experience.
Microsoft Office
1mo
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Peer Support Specialist I
Newark, Delaware, United States
$18-$21/hr OnsitePart Time
Peer certification required, high school diploma, lived experience with mental health/substance use, basic computer skills, de-escalation training, ability to pass background/fingerprint/substance checks.
2w
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Lead Behavioral Health Specialist (674723)
Baltimore, Maryland, United States
$28-$47/hr OnsiteFull Time
Bachelor’s degree in an allied health or related mental health field; strong pediatric behavioral health knowledge; developmental approaches and non-pharmacological de-escalation skills.
3d
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Chat & Community Support Specialist
United States or Washington
$15-$21/hr RemoteFull Time
Fast, accurate typing; clear and empathetic written communication; ability to manage multiple conversations, de-escalate frustrated users, and use support or chat tools. No degree required.
Discord, Facebook, Intercom, Zendesk, Crisp
3w
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Community Support Specialist(Part-time/Temporary)
Towson or Maryland
$18-$20/hr FieldPart Time, Temporary
2+ YOEHigh school diploma, driver's license, safe driving record, auto insurance, two years supporting community participants, crisis intervention, active listening, de-escalation, and required background clearances.
Apricot
2mo
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Customer Service Support Specialist
Washington, District of Columbia, United States
OnsiteFull Time
Provide Tier 2 help desk support (24/7) answering emails/hotline/tickets, troubleshooting software/hardware, performing diagnostics/repairs, maintaining logs, and escalating incidents. US citizenship and Top Secret with Full Scope Polygraph required.
1mo
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Asset Protection Specialist (Part Time)
Hanover, Pennsylvania, United States
OnsitePart Time
Provide welcoming check-in, deter incidents, monitor premises, de-escalate situations, support emergency procedures; 1+ year customer-facing experience preferred; must pass background checks, have valid driver’s license or state ID, be 21+, and comply with state cannabis requirements.
2mo
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Reimbursement Specialist (Hybrid), Day Shift, Patient Financial Services
Gaithersburg or United States
$21-$27/hr HybridFull Time
3+ YOEHigh school diploma required; minimum 3 years healthcare experience; strong customer service, claim denial management, payer follow-up, troubleshooting, and PC-focused work. Ability to train others and escalate issues with supporting data.
1mo
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Community Support Specialist-Balt County/Group 18
Baltimore County, Maryland, United States
$22/hr FieldFull Time
Provide direct support to adults with intellectual/developmental disabilities in community programs; maintain records; de-escalate behaviors; valid driver's license, reliable vehicle, insurance, and 2 years driving experience required.
Email, Text Messaging, Timekeeping
2w
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IT Service Desk Specialist Level II
Bethesda, Maryland, United States
$75k-$82k/yr OnsiteFull Time
4+ YOERequires four years of relevant experience, a bachelor's degree, active Secret clearance, and applicable IAT II/CE credentials. Provides advanced service desk troubleshooting, escalation, endpoint support, and ticket resolution.
Service Level Agreements (SLAs)
1mo
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Nursing Assistant and Activity Specialist - Behavioral Health Inpatient
York, Pennsylvania, United States
OnsitePart Time
1+ YOEHigh school diploma or GED, one year of healthcare experience, BLS upon hire, and preferred CNA certification. Requires communication, observation, documentation, teaching, and de-escalation skills.
DailyPay
2d
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Community Support Worker
Lanham, Maryland, United States
$25/day FieldContract
Experience in case management, direct support, or behavioral health services for people with severe mental illness; strong communication, de-escalation, documentation, organizational, technology, and teamwork skills; valid driver's license and reliable transportation.
Microsoft Office, Electronic Health Records (EHRs)
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