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36 escalation specialist jobs at 20 companies in Riverside, CA

1w
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Client Escalation Specialist
Irvine, California, United States
$25-$28/hr OnsiteFull Time
TaxRise
TaxRise: Provides tax resolution and IRS debt settlement services.
3+ YOERequires 3+ years in call center, client experience, or sales; escalation handling; CRM experience; strong communication, analytical, problem-solving, emotional intelligence, and conflict resolution skills; high school diploma or GED.
CRM, Salesforce
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3w
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Target Security Specialist
Long Beach, California, United States
$21/hr OnsitePart Time
Target
TargetNYSE: TGT: General merchandise retailer operating physical stores and e-commerce.
Provide store security, prevent theft, respond to incidents, use surveillance and de-escalation, lift up to 40 lbs; high school diploma or equivalent and age 18+ required.
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1w
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Target Security Specialist
Pomona, California, United States
$20/hr OnsiteFull Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
High school diploma or equivalent; age 18+; required state or local licensure; communication, technology, de-escalation, incident documentation, physical mobility, and ability to lift up to 40 pounds.
Video surveillance system, case management systems, handheld scanners
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3mo
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Utilization Specialist PRN
Riverside, California, United States
$31-$50/hr OnsiteContract
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Operates specialized psychiatric and addiction treatment centers.
2+ YOEClinical experience (2+ years preferred), high school diploma or equivalent, preferred clinical licensure (LPN/RN/LMSW/LCSW/LPC/LPC-I), CPR and de-escalation/restraint certifications.
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1mo
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Client Experience Specialist
Los Angeles, California, United States
OnsiteFull Time
Strategic Legal Practices
Strategic Legal Practices: A law firm representing consumers in California lemon law cases.
Proven client-facing experience, strong written/verbal communication, de-escalation skills, attention to detail, bilingual English/Spanish, proficiency with Microsoft Office; bachelor’s degree or equivalent experience.
Microsoft Office, CRM
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Insurance Claims Specialist
Federal Way or Los Angeles or Bellevue or South Jordan or Las Vegas or Boise or Lakewood or Seattle or San Diego or Denver or Phoenix or Colorado Springs or Greenwood Village or Roseburg or Eugene or Tacoma or Irvine or Liberty Lake
$19-$24/hr OnsiteFull Time
Columbia Bank
Columbia BankNASDAQ: COLB: Commercial and consumer banking services in the Western United States.
2+ YOERequires 2 years of high-volume customer service or call center experience, 1+ year of issue resolution and escalations, high school diploma, communication, problem-solving, organization, and multitasking skills.
InfoLease, Artiva, Salesforce
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2w
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Behavioral Health Intake Specialist
San Bernardino County or Orange County
$50k-$70k/yr OnsiteFull Time
South Coast Community Services
South Coast Community Services: Providing community-based mental health and behavioral support services.
2+ YOEAssociate degree or equivalent experience, minimum 2 years behavioral health or healthcare client-contact/insurance experience; knowledge of Medi‑Cal, payer portals, prior auth; strong communication, de‑escalation, and documentation skills.
Availity, Navinet, Microsoft Office, MyEvolve, EHR
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2w
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Behavioral Health Specialist
North Tustin, California, United States
$18-$22/hr OnsiteFull Time
Newport Healthcare
Newport Healthcare: Provides comprehensive mental health and behavioral treatment services.
Provide direct supervision and compassionate care to adolescents and young adults; lead activities, support daily schedules, de-escalate crises, and collaborate with clinical team. High school diploma/GED and valid driver’s license required.
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2w
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Care Team Specialist - Graveyard
Los Angeles, California, United States
$47k-$49k/hr OnsiteFull Time
JWCH Institute
JWCH Institute: Provides medical care and social services to underserved populations.
High school diploma, prior experience with homeless persons, bilingual English/Spanish required, able to perform physically demanding tasks, familiarity with email and Microsoft Word, strong communication and de-escalation skills.
Microsoft Word
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Specialist, Asset Protection - LA Southbay
Commerce, California, United States
$17-$25/hr OnsiteFull Time
Gap Inc.
Gap Inc.NYSE: GAP: Global specialty retailer of apparel and accessories.
Experience in theft apprehension and surveillance, knowledge of safety, legal protocols, business continuity, and risk management, plus communication, de-escalation, and crisis response skills.
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2mo
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Social Media Specialist
Neenah or Brea or Fort Myers or Pasig or Belize City or Mexico City
HybridFull Time
Alta Resources
Alta Resources: Provides outsourced customer care and sales services for brands.
2+ YOE2 years customer service/public relations or writing experience, high school diploma required (BA preferred), strong written communication, platform knowledge (Instagram, Facebook, Twitter, TikTok, Snapchat, YouTube, Pinterest), Microsoft Suite proficiency, ability to identify adverse events and escalate per SOPs.
Instagram, Facebook, Twitter, TikTok, Snapchat, YouTube, Pinterest, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Windows
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1mo
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Youth Care Specialist I
Los Angeles, California, United States
OnsiteFull Time
Los Angeles LGBT Center
Los Angeles LGBT Center: Provides health, housing, and social services for LGBTQ+ people.
3+ YOE3+ years working with at-risk or homeless youth or a related Bachelor's degree; experience in case management, crisis intervention, housing navigation, and de-escalation; must pass fingerprint/background checks and have reliable transportation.
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1mo
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Senior Data Extraction Specialist
Temecula, California, United States
OnsiteFull Time
FFF Enterprises
FFF Enterprises: Distributes specialty biopharmaceuticals and provides healthcare supply chain services.
3+ YOE3+ years healthcare or clinical support/data experience; working knowledge of medical terminology, EMR systems, HIPAA; strong attention to detail, Microsoft Office proficiency, ability to follow SOPs and escalate documentation issues.
InCircle, Electronic Medical Records (EMR), Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
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Specialist, Asset Protection - LA Southbay
Los Angeles, California, United States
OnsiteFull Time
Gap
GapNYSE: GAP: Retailer of apparel and accessories across multiple global brands.
Experience in theft apprehension and surveillance; knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation, communication, de-escalation, and independent crisis response skills.
body-worn cameras
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2mo
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Youth Specialist I - RESET Residential
Altadena, California, United States
$23-$26/hr OnsiteFull Time
Sycamores
Sycamores: Provides behavioral health and social services to vulnerable communities.
2+ YOEBachelor's degree required, 2+ years direct care experience, must be 21+, valid California driver's license with acceptable driving record and insurance, maintain required licenses/certifications, able to perform physical interventions and de-escalation; pass background, drug, and health screens.
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1mo
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Customer Tech Support Specialist
Irvine, California, United States
$20-$22/hr OnsiteFull Time
Glidewell
Glidewell: Designs and manufactures custom dental restorations and laboratory products.
2+ YOE2+ years customer-facing experience, 1+ year support analysis, experience logging communications and escalating issues, familiarity with Zendesk and remote support, bachelor’s or certification in computer-related field preferred.
Zendesk, CAD/CAM, Glidewell.io, Glidewell Direct, Inclusive Dental, My Accounts
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1mo
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Asset Protection Specialist (Full Time)
Pasadena, California, United States
$20-$21/hr OnsiteFull Time
Green Thumb Industries
Green Thumb IndustriesCanadian Securities Exchange: GTII: Produces and distributes cannabis consumer packaged goods and retail services.
1+ YOEProvide visible safety presence, greet guests, manage check-in, de-escalate incidents, perform inspections, meet cannabis employment requirements, valid driver’s license/state ID, pass background checks.
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1mo
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Senior Customer Care Specialist, PCGS
Santa Ana, California, United States
$26/hr OnsiteFull Time
Collectors
Collectors: Providing authentication and grading services for high-value collectibles.
4+ YOEOnsite customer service role requiring 4+ years customer service/hospitality/retail experience (call center preferred), fluent English, strong communication, and ability to handle escalations; must be authorized to work in the U.S.
Google Docs, Ring Central, Salesforce, Slack, e-Verify
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1mo
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Student Support Specialist and Behavior Technician
Los Angeles County, California, United States
$25-$30/hr OnsiteFull Time
The SEED School of Los Angeles County
The SEED School of Los Angeles County: Provides college-preparatory, boarding education to Los Angeles students.
1+ YOEAssociate degree or higher in Special Education/Psychology or related; 1–3 years working with students with special needs; proficiency with SEIS, Schoolrunner, Slack; strong documentation, de-escalation, and trauma-informed skills.
Schoolrunner, Slack, SEIS
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2w
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Behavioral Support Crisis Intervention Specialist (Monday- Friday 10am -6:30pm)
Moreno Valley, California, United States
$16-$22/hr FieldFull Time
Crittenton Services for Children and Families
Crittenton Services for Children and Families: Provides trauma-informed mental health and child welfare services.
1+ YOEProvide crisis intervention, de-escalation, mentoring, coordinate stabilization services, liaise with families and treatment team; bilingual English/Spanish; bachelor\u0002s preferred or associates+1 year considered; computer literate.
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