5 escalations manager jobs at 5 companies in Needles, CA
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Call Center Manager
Laughlin, Nevada, United States
OnsiteFull Time
Landry's: Operates national restaurant, hospitality, and gaming entertainment venues.
Supervise, coach, and develop call center staff; manage performance, customer escalations, retention, hiring, policy compliance, and process improvement initiatives.
Air Control Home Services: Provides residential HVAC, plumbing, and electrical maintenance and repair.
3+ YOE3+ Mgmt3–5 years HVAC service management (or comparable trade leadership); proven ability to lead and develop technicians, drive KPIs, handle escalations, and use field service software (ServiceTitan a plus). On-site in Mohave County.
Avi Resort & Casino: Operates a tribal-owned casino resort with hotel and entertainment.
Supervisory experience in guest-facing operations; training and scheduling staff; enforcing SOPs and AML/Title 31 regulations; providing outstanding customer service and handling escalations.
Mohave Mental Health Clinic: Provides comprehensive behavioral health and mental health services.
Education range from HS/GED with required post-secondary credits and experience up to Bachelor's in behavioral health. Requires valid AZ driver's license, Arizona fingerprint clearance, CPR and First Aid, ability to de-escalate, recordkeeping, and client-facing case management skills.