3d
Save
Mark Applied
Hide
Escalations Manager, Global Response Operations
Austin, Texas, United States
$122k-$180k/yr OnsiteFull Time
5+ YOE5+ years in escalations, trust & safety, crisis response, investigations or related operational field; daily proficiency with AI tools and prompt engineering; strong judgment, written communication, and cross-functional collaboration.
AI tools, LLM
1w
Save
Mark Applied
Hide
Escalations Manager, AFP Partner Success Team
Bellevue or Atlanta or Nashville
$104k-$160k/yr OnsiteFull Time
5+ YOE5+ years program or project management experience; data-driven; ownership of program strategy and end-to-end delivery; strong communication and stakeholder influence; experience building reporting, SLAs, knowledge management, and escalation paths.
2w
Save
Mark Applied
Hide
Executive Escalations Manager
San Francisco or United States
$80k-$145k/yr RemoteFull Time
Experience in operations/consulting/customer-facing roles; executive and client-facing communication; strong cross-functional influence, problem solving, and written/verbal English skills; ability to manage complex escalations.
Slack, Microsoft 365
2mo
Save
Mark Applied
Hide
Client Escalations Manager/Specialist
San Francisco, California, United States
$50k-$65k/yr RemoteFull Time
4+ YOE4–7+ years in client support/escalation, preferably in healthcare/health-tech; bachelor's degree; strong problem-solving and cross-functional collaboration; data-driven with SLA focus.
3w
Save
Mark Applied
Hide
Manager, Training and Escalations
New Jersey or United States
$70k-$110k/yr HybridFull Time
4+ YOE3+ MgmtBachelor's preferred; 4+ years in customer/player support or contact center leadership; 3+ years managing training functions; experience with training design, performance analysis, and escalation processes; ability to work in-office 2+ days/week.
1Huddle, Guru, Salesforce
1mo
Save
Mark Applied
Hide
Lead, Incidents & Escalations, User Operations
San Francisco, California, United States
$234k-$315k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years incident/escalation management experience, 5+ years hands-on on-call production experience, 5+ years leadership; experience with incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk; strong communication and root-cause skills.
incident.io, PagerDuty, Datadog, Jira, Salesforce, Zendesk
3d
Save
Mark Applied
Hide
Implementation & Escalations Engineer
Farmington, Utah, United States
HybridFull Time
3+ YOEBachelor's degree,3+ years in technical support/solutions engineering,expertise with LMS,Workato,APIs,and integrations;escalation management,advanced troubleshooting,and mentoring experience.
LMS, Footprint, Taktile, Workato, APIs
14h
Save
Mark Applied
Hide
Dispatch & Escalations Supervisor
United States
$20-$25/hr RemoteFull Time
2+ YOE2+ years supervising contact center/dispatch/operations teams, experience with escalations, strong coaching, conflict resolution, decision-making, and communication skills; proficiency with Five9, Verint, and Google Suite.
Five9, Verint, Google Suite
1d
Save
Mark Applied
Hide
Escalations Case Manager - Energy Services
Chicago, Illinois, United States
$19/hr HybridFull Time
1+ YOEHigh school diploma/GED,1+ year customer service or case management experience,knowledge of utility billing and energy assistance programs preferred,strong communication,organization,problem-solving skills,and Microsoft Office familiarity.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint
2w
Save
Mark Applied
Hide
Supervisor of Resolutions / Escalations
Sunrise, Florida, United States
$60k/yr OnsiteFull Time
3+ Mgmt3+ years supervisory experience in escalations or customer service, strong coaching and analytical skills, proficiency with Microsoft Office/Excel, experience managing KPIs and process improvements; bachelor's degree preferred.
Microsoft Office, Microsoft Excel
1mo
Save
Mark Applied
Hide
Manager -Executive Escalations
United States
$93k-$131k/yr RemoteFull Time
5+ YOE3+ MgmtLead and manage Executive Escalations; oversee investigations; develop processes; collaborate cross-functionally; remote work.
Excel, PowerPoint, Power BI
2mo
Save
Mark Applied
Hide
Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Leader for regional fulfillment team to resolve executive-level spare part availability issues; requires knowledge of order fulfillment and SAP, strong stakeholder communication, data analysis, process improvement, and ability to lead cross-functional teams; ~10% travel.
SAP, Microsoft Office, Microsoft Excel, Microsoft PowerPoint
2mo
Save
Mark Applied
Hide
Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
17h
Save
Mark Applied
Hide
Sr. Community & Escalations Specialist, Social Strategy & Media
Irvine or Atlanta or Normal
$80k-$109k/yr OnsiteFull Time
3+ YOE3–5 years managing brand escalations in digital channels, bachelor\u0002s preferred, advanced social listening tool proficiency, strong written communication and conflict-resolution skills, ability to work flexible/on-call hours.
Sprinklr, Sprout Social, Khoros, X/Twitter, Reddit, LinkedIn, Instagram
3w
Save
Mark Applied
Hide
Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
1mo
Save
Mark Applied
Hide
VP, TOP Escalations and Supply
Frisco, Texas, United States
OnsiteFull Time
15+ YOE15+ years leadership in cinema/theatrical operations or related tech/logistics fields; senior-level, multi-layered leadership; strong operational analytics and cost management; executive communication skills; willingness to travel.
ServiceNow, Inventory Management Systems, Dashboards and Analytics
2mo
Save
Mark Applied
Hide
Senior Manager, Executive Fulfillment Escalations
Santa Clara, California, United States
$147k-$202k/yr OnsiteFull Time
Senior leadership role overseeing regional fulfillment escalations; experience in order fulfillment, SAP, cross-functional collaboration, and process improvement.
SAP, Microsoft Office, Excel, PowerPoint
2mo
Save
Mark Applied
Hide
Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
2mo
Save
Mark Applied
Hide
Support Account Manager - Escalations & Account Support
Oakland, California, United States
$115k-$138k/yr HybridFull Time
2+ YOE2-4 years in customer support operations, technical account coordination, or support program management; strong communication, organization, cross-functional collaboration; technical aptitude; flexible for after-hours/on-call work.
Zendesk, SupportLogic, Jira, Looker, Backstage, AI-enabled tools and automation
2d
Save
Mark Applied
Hide
Service and Escalations Project Coordinator
Columbus, Ohio, United States
OnsiteFull Time
2+ YOE2+ years customer service or project management in home improvement, high school diploma, Microsoft Office and Salesforce.com proficiency, able to type 40+ WPM, subcontractor management experience preferred.
Microsoft Office, Salesforce.com
Explore Jobs