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23 escalations manager jobs at 18 companies in Shawnee, KS

1mo
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Account Manager
Kansas City, Missouri, United States
OnsiteFull Time
United Allergy Services
United Allergy Services: Turnkey allergy testing and immunotherapy services for medical practices.
Managing clinic operations, staff supervision, recruiting and training, handling escalations, driving clinic productivity and process improvements.
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1mo
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Manager of Drug & Alcohol Testing Programs
Overland Park or Griffith
OnsiteFull Time
Examinetics
Examinetics: Provides mobile and technology-based occupational health and compliance services.
Enterprise account leadership and subject-matter expertise in DOT and non-DOT drug and alcohol testing programs, regulatory interpretation, MIS/regulatory reporting, multi-state program support, client advisory and escalation management.
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1mo
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Institutional Relationship Manager II
Kansas City or Leawood
$69k-$109k/yr HybridFull Time
UMB Financial
UMB FinancialNASDAQ: UMBF: Provides banking, wealth management, and institutional financial services.
5+ YOEBachelor's degree or equivalent, 5+ years applicable experience, ability to obtain Series 65 within 120 days; strong institutional asset management relationship management, client onboarding, escalation resolution, and communication skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Salesforce, SEI, Fidelity Wealthscape, Workday, PeopleSoft, Archer, Skillport, Hyperion
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1mo
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Production Support Manager
Overland Park, Kansas, United States
$112k-$150k/yr HybridFull Time
New York Life Insurance
New York Life Insurance: Providing life insurance, annuities, and long-term investment solutions.
5+ YOE2+ Mgmt5+ years in production support/SRE or technology operations, 2+ years people leadership, AWS and monitoring experience, CI/CD and infrastructure-as-code familiarity, scripting (Python/PowerShell/Bash), incident management and on-call escalation.
AWS, EC2, CloudWatch, Lambda, S3, RDS, Amazon QuickSight, Datadog, Splunk, Grafana, PagerDuty, Microsoft Access, CI/CD, Infrastructure-as-code, Python, PowerShell, Bash
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2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
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1mo
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Crisis Case Manager PRN
Leavenworth, Kansas, United States
$26-$29/hr OnsitePart Time
The Guidance Center
The Guidance Center: Provides comprehensive mental and behavioral health services in Kansas.
1+ YOEBachelor's degree (or equivalent experience), 1+ year community human services experience, valid driver’s license and auto insurance, strong communication, de-escalation, and coordination skills.
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2w
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Retail Associate Manager
Excelsior Springs, Missouri, United States
$43k-$76k/yr OnsiteFull Time
T-Mobile
T-MobileNASDAQ: TMUS: Provides wireless network services and mobile communication devices.
1+ YOEHigh school diploma/GED required; 1 year customer service or retail sales experience preferred; required skills include coaching, leadership, communication, customer engagement, escalation resolution, and performance monitoring.
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3w
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Manager for the Professional Career Escalators (PCE) Program, UMKC Career Services
Kansas City, Missouri, United States
$54k-$59k/yr OnsiteFull Time
University of Missouri
University of Missouri: Public university providing higher education, research, and healthcare services.
3+ YOEBachelor's degree (or equivalent) and at least 3 years' related experience; experience in student development, career services, teaching, or program management preferred; strong communication and organizational skills.
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1w
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EUC Lead
Kansas City, Missouri, United States
$80k-$90k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
8+ YOELeads EUC, deskside support, field services, and workplace technology operations; manages support teams, service governance, endpoint lifecycle, reporting, and customer escalations.
Microsoft 365, Microsoft Intune, Autopilot, Active Directory, Azure AD, SCCM, MECM, CMDB, KPI
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2mo
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District Field Trainer - Great Plains
Kansas City or Omaha or St Louis or Minneapolis or Quad Cities
$127k-$166k/yr OnsiteFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
5+ YOEFive+ years in elevator/escalator industry with management/training experience; willingness to travel up to 75% (domestic and occasional international); bachelor’s degree or equivalent experience.
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3w
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Behavior Instructional Aide
Olathe, Kansas, United States
OnsiteFull Time
Olathe Public Schools
Olathe Public Schools: Operates public K-12 schools and educational programs.
2+ YOETwo+ years implementing behavior management with students with emotional disturbances, PBIS, de-escalation, trauma-informed practices; ability to collect data and follow instructional procedures.
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1mo
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URBN IT Support Analyst
Kansas City, Kansas, United States
OnsiteFull Time
Urban Outfitters
Urban OutfittersNASDAQ: URBN: Retailer of apparel, home goods, and lifestyle products.
2+ YOETechnical degree or 2+ years desktop support, strong customer service, vendor escalation experience, wired/wireless networking including RF, and incident prioritization/management.
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2w
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Configuration Analyst - Nursing (Hybrid Kansas City, MO office)
Kansas City, Missouri, United States
$87k-$187k/yr HybridFull Time
Oracle
OracleNYSE: ORCL: Provides cloud infrastructure and enterprise software for global businesses.
3+ YOE3+ years experience configuring nursing domain solutions, experience with configuration, testing, escalation management, and mentoring; US citizenship and ability to pass Public Trust required.
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4d
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Commercial Insurance Analyst
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$20-$48/hr RemoteFull Time
Accenture
AccentureNYSE: ACN: Global professional services firm providing consulting and technology solutions.
2+ YOERequires 2+ years of commercial property hazard and liability insurance experience; call center, client management, escalation resolution, commercial lending, problem-solving, and communication skills preferred.
Microsoft Excel
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1mo
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URBN IT Support Analyst
Kansas City, Kansas, United States
OnsiteFull Time
Urban Outfitters
Urban OutfittersNASDAQ: URBN: Multi-brand retail operator of lifestyle apparel and home goods.
2+ YOETechnical degree or 2+ years desktop support experience, customer service in critical production, vendor escalation experience, wired/wireless networking including RF, and incident management ability.
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3w
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HR Representative
Overland Park, Kansas, United States
OnsiteFull Time
Helpside
Helpside: Provides outsourced payroll, HR, and benefits administration services.
Answer client calls, emails, and live chat; manage unemployment claims, HR paperwork, E-Verify/I-9, and escalate client issues. High school diploma required; bachelor’s preferred; Microsoft Office proficiency; strong communication.
Microsoft Office
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5d
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Tier 1 Support Lead
Kansas City, Missouri, United States
$70k-$80k/yr OnsiteFull Time
Patmos Hosting
Patmos Hosting: Provides data center colocation and cloud hosting infrastructure services.
Technical support leadership experience with customer escalations, team coaching, Linux or Windows Server troubleshooting, networking fundamentals, and operational process improvement.
Linux, Windows Server, TCP/IP, DNS, DHCP, SSH, HubSpot Service Hub, Python, PowerShell, Bash, CompTIA A+, CompTIA Network+, CompTIA Server+, Linux+, Cisco CCNA
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2mo
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Target Security Specialist
Overland Park, Kansas, United States
$18/hr OnsiteFull Time, Part Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
Must be 18+, high school diploma or equivalent, able to climb ladders and lift up to 40 lbs, flexible schedule including nights/weekends/holidays, use video surveillance and case management systems, de-escalation and crisis response, guest-focused communication.
case management system, video surveillance system, handheld scanners, multiple frequency devices
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2w
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Registered Nurse (RN), Behavioral Health
Olathe, Kansas, United States
OnsiteFull Time
Spring View Hospital
Spring View Hospital: Community hospital providing acute care and specialty medical services.
Associate's degree required, current RN license, CPR and de-escalation cert within 30 days, provides nursing assessments, medication administration, and shift supervision in behavioral health.
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