6,050 experience manager jobs at 1,731 companies in Richmond, IN
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Customer Experience Manager
South Lebanon, Ohio, United States
$15/hrOnsiteFull Time
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
2+ YOEHigh school diploma, 2+ years management experience, strong verbal/written communication, multitasking, creative thinking, ability to work flexible schedule and perform physical tasks.
Dayton or Illinois or Georgia or Texas or Ohio or North Carolina or Pennsylvania or Michigan or Florida or Ontario
$87k-$144k/yrHybridFull Time
LexisNexisNYSE: RELX: Provides legal research and business analytics software solutions.
Experience in customer experience, journey mapping or UX research; AI and CX platform familiarity; proven project leadership, analytics with CX metrics, and stakeholder communication.
Dayton or Ontario or Florida or Georgia or Illinois or Michigan or North Carolina or Ohio or Pennsylvania or Texas
$87k-$144k/yrHybridFull Time
LexisNexisNYSE: RELX: Global provider of legal, regulatory, and business information analytics.
Experience in customer experience or related field; journey mapping, service design, or UX research; familiarity with conversational AI/LLMs; proven CX project execution and metric analysis; strong communication and stakeholder influence.
Dayton or Illinois or Georgia or Texas or Ohio or North Carolina or Pennsylvania or Michigan or Florida or Ontario
$87k-$144k/yrRemoteFull Time
RELXLondon Stock Exchange: REL: Provides information-based analytics and decision tools for professional customers.
Experience in CX or related field with journey mapping, AI/LLM familiarity, project leadership, analytics with CX metrics and platforms, and stakeholder influence skills.
Macy'sNYSE: M: Operates department stores selling apparel, home goods, and luxury items.
Lead and develop credit customer care team; strong knowledge of credit operations, billing, and regulatory compliance; analytical and digital service competency; 2-5 years direct experience preferred; high school diploma encouraged.
2+ YOEHigh school diploma or GED, two years of related experience preferred, team leadership, coaching, problem-solving, analytical and communication skills, Microsoft Office and workforce management knowledge, and NMLS required.
Compass GroupLondon Stock Exchange: CPG: Provides contract food and support services globally.
3+ YOERequires high school diploma/GED or equivalent, 3-4 years in service-oriented operations, 2-3 years of customer service training, coaching skills, office software proficiency, leadership, and budgetary skills.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Windows
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
8+ YOEBachelor's degree, typically 8+ years industry experience, strong strategic planning, business case development, communication, and leadership skills; experience with program/portfolio management and cross-functional collaboration.
TriHealth: Provides comprehensive hospital, clinical, and emergency medical services.
Bachelor's degree required; experience in healthcare coaching, design, and project delivery preferred; advanced coaching, problem solving, analytical, and communication skills; ability to develop and implement patient experience interventions.
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOERequires flexible availability including nights and weekends, strong communication and organization, multitasking, merchandising knowledge, ability to train others, 1 year retail experience, and 6 months leadership experience.
Veritiv: Distributes packaging, facility, and print products and solutions.
3+ YOE3-5 years related experience, bachelor's degree preferred, strong customer service and communication skills, proficiency with Salesforce and Microsoft Office, ability to manage multiple projects and prioritize.
Burlington StoresNYSE: BURL: Off-price retailer of apparel, footwear, and home goods.
1+ YOE1+ year retail experience preferred; strong customer-service, communication, coaching, and organizational skills; flexibility to work nights, weekends, and holidays.
Tire Discounters: Retailer of tires and provider of automotive maintenance services
2+ MgmtAssociate's degree or equivalent experience, 2+ years of management experience, retail sales experience, communication skills, in-state driver's license, Saturday availability, and U.S. work authorization.
Customer Experience Coordinator - West Chester, OH
West Chester, Ohio, United States
OnsiteFull Time
Veterinary Emergency Group: Operates a network of 24/7 emergency veterinary hospitals.
2+ YOE2+ years customer service experience, advanced computer and practice management software knowledge, strong communication, multitasking, emotional intelligence, and availability for nights/weekends/holidays.
Firelands Scientific: Cultivates, processes, and retails medical cannabis products.
Retail or hospitality experience, regulated marijuana program experience, coaching and training skills, MS Office and Excel proficiency, strong communication, age 21+, background check, and ability to work after-hours and travel.
Senior Consultant- Experience Design (North Region)
Muncie or Lafayette or Fort Wayne or Delaware County or Blackford County or Jay County or Allen County or Tippecanoe County or White County or Clinton County or Tipton County
HybridFull Time
Indiana University Health: Nonprofit healthcare system providing comprehensive medical and hospital services.
5+ YOEBachelor's degree required (service management/business/healthcare preferred), 5-7 years relevant experience, strong human-centered design, data translation, facilitation, and systems-thinking skills; comfortable with weekly travel and hybrid work.
Customer Experience Supervisor I - Bridgewater Falls Sc
Hamilton, Ohio, United States
$19-$24/hrOnsiteFull Time
JCPenney: Retailer of apparel, home goods, and beauty products.
Leads customer service and sales, coaches cashier associates, manages checkout operations, coordinates hiring and training, edits schedules, and supports shrink and safety initiatives.
Point of Sale, Mobile Point of Sale, Satellite Registers, Microsoft Facebook, Microsoft Instagram, Microsoft Twitter, Microsoft LinkedIn
Workday: A software that builds cloud applications to manage people, finance, and operational processes.
1+ YOEBachelor's in CS/IT/Engineering plus 1 year product management experience; experience with Agile (Scrum/Kanban), cross-functional teams, SaaS, JIRA and Confluence; strong communication and product lifecycle knowledge.
SentriLock: Provides electronic lockboxes and access software for real estate.
3+ YOEBachelor's degree and 3+ years product management experience, 1+ year product launch experience, technical background preferred, agile experience preferred, strong communication and relationship-building skills.
HNTB: Infrastructure firm providing engineering, architecture, and construction management services.
8+ YOE2+ MgmtBachelor's degree in engineering, 8 years of relevant experience, and 2 years of task management or deputy project management experience. PE, AICP, and PMP certifications preferred.