51 head customer success jobs at 46 companies in United States
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Fractional Head of Customer Success
Austin or Nashville or Seattle or San Jose or San Diego or Salt Lake City or Raleigh or Durham or Phoenix or Oakland or New York City or Minneapolis or Miami or Los Angeles or Houston or Denver or Dallas or Columbus or Chicago or Boston or Atlanta or United States or Canada
RemoteFull Time
Experienced Head/VP of Customer Success from VC-backed B2B startups, proven in managing and scaling CS teams, designing end-to-end CS lifecycle, comfortable working fractional/hourly, based in USA or Canada.
2mo
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Head of Customer Success
Los Angeles, California, United States
$180k-$200k/yr HybridFull Time
8+ YOE8+ years in customer success; experience with enterprise accounts; $5M-$10M deals; executive engagement.
3w
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Head of Customer Success
Costa Mesa, California, United States
HybridFull Time
Senior global customer success leader to own retention (GRR), build scalable CS methodology, develop leaders, partner cross-functionally, and drive measurable customer value.
CRM
1w
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Head of Customer Success
San Francisco or San Francisco
OnsiteFull Time
6+ YOE4+ MgmtRequires 6+ years in customer success and 4+ years managing customer-facing SaaS teams, with experience building operations, managing performance, and developing scalable processes and tools.
Intercom, Salesforce, Notion
3mo
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Head of Customer Success
Denver or San Francisco
$160k-$190k/yr HybridFull Time
6+ YOE1+ MgmtSix-plus years in Customer Success or similar, 1–3 years leading a CS team, proven upsell ownership, experience with CS and support, healthcare/ABA familiarity a plus.
HubSpot, Salesforce, Gainsight, Planhat, Zendesk, Intercom, Freshdesk, Looker, Tableau, Mode, Pendo, Mixpanel, Amplitude, Gong, Chorus, Fathom
15h
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Head of Customer Success
San Francisco or California
OnsiteFull Time
8+ YOERequires 8+ years in customer success, technical account management, or professional services in B2B SaaS or infrastructure, people management, technical literacy, commercial acumen, and strong communication and analytical skills.
APIs, AI/ML, cloud
1mo
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Head of Customer Success
New York City, New York, United States
$170k-$215k/yr OnsiteFull Time
8+ YOE8+ years in customer success, implementation, or post-sale leadership in B2B SaaS; experience leading customer-facing teams, building operating cadence, managing renewals, and working with executive customers.
3w
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Head of Customer Success
Chicago, Illinois, United States
RemoteFull Time
5+ YOE5+ years in customer success or account management in B2B SaaS or data/analytics, experience with enterprise clients and insurance/reinsurance, strong communication, team management, and CRM/tool proficiency.
CRM, Salesforce, Gainsight
1w
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Head of Customer Success
Sugar Land, Texas, United States
HybridFull Time
5+ YOE5+ Mgmt5+ years progressive Customer Success leadership with renewals ownership, experience managing managers, Gainsight and Salesforce fluency, analytical and financial fluency with GRR/NRR/ACV, and enterprise B2B SaaS experience.
Gainsight, Salesforce
1mo
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Head of Customer Success
Boston, Massachusetts, United States
$200k-$240k/yr HybridFull Time
Senior Customer Success leader with enterprise healthcare experience, expertise in value-based care, analytics-driven decision making, and ability to build and lead teams; bachelor’s degree required; MBA preferred.
API, EHR
1mo
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Head of Customer Success
Massachusetts or Spain
$216k/yr RemoteFull Time
8+ YOE4+ Mgmt8+ years in customer success/account management/growth with 4+ years managing teams; experience building CS operating systems, owning renewal/expansion outcomes, strong written communication, technical fluency, and analytical judgment.
1mo
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Head of Customer Success
San Francisco, California, United States
$170k-$220k/yr HybridFull Time
5+ YOE5+ years in customer success/account management at early-stage B2B SaaS, experience owning renewals and retention, building CS processes, managing complex accounts and exec stakeholders, strong commercial judgment and data analysis skills.
1w
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Head of Customer Success
United States
$200k-$225k/yr RemoteFull Time
Proven leader who built and scaled enterprise Customer Success through rapid ARR growth, managed complex $500K–$5M+ accounts, drove adoption for technical platforms, engaged C-level stakeholders, and partnered with Product/Engineering.
1mo
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Head of Customer Success
New York City, New York, United States
$216k-$276k/yr OnsiteFull Time
8+ YOE5+ Mgmt8–12+ years in customer success/post-sale roles with 5+ years managing teams; strong finance/accounting and technical fluency; experience driving retention and expansion, building processes and reporting; excellent communication and cross-functional collaboration.
NetSuite, QuickBooks, Sage, Salesforce, HubSpot, Sharebite, Rightway, One Medical
1w
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Head of Customer Success
Washington or Arlington
$165k-$185k/yr OnsiteFull Time
8+ YOE3+ MgmtU.S. citizenship required; 8+ years customer success/account management experience with 3–4 years in leadership; experience scaling TAM teams in regulated environments; familiarity with FedRAMP/NIST 800-53; strong cross-functional and executive engagement skills.
FedRAMP, NIST 800-53
1mo
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Head of Customer Success, Enterprise
San Francisco or New York or United States or Canada or South America
$276k-$325k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success/account management with 5+ years managing and scaling enterprise CS teams; proven NRR/adoption/expansion track record; experience building 10+ person teams; executive engagement and data-driven decision making; familiarity with AI/LLM.
AI/LLM technology
1w
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Head of Enterprise Customer Success
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Iowa or Kansas or Massachusetts or Michigan or Nebraska or New Jersey or Nevada or New York or North Carolina or Ohio or Pennsylvania or South Carolina or Tennessee or Texas or Washington or Wisconsin
$180k-$220k/yr RemoteFull Time
8+ YOE4+ Mgmt8+ years in enterprise customer success or similar, 4+ years people leadership, wealthtech/fintech experience preferred, executive credibility, operational rigor, and strong interest in AI.
Google Workspace, Slack, Zoom
1mo
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Head of Customer Success (Vice President)
United States
$230k-$250k/yr RemoteFull Time
12+ Mgmt12+ years leading customer success or post-sales teams in high-growth tech or digital health; proven track record improving retention and expansion; healthcare payer/provider experience; strong strategic, operational, and financial skills.
2w
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Head of Digital and Scaled Customer Success
San Francisco or Chicago or New York City
$178k-$262k/yr HybridFull Time
7+ YOE7+ years customer success leadership in SaaS, experience scaling digital/programmatic success, metrics and experimentation expertise, cross-functional partnering, AI curiosity, and team leadership.
1mo
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Regional Head of Customer Success, NAM
Texas or California or California or New York or Massachusetts or Illinois or Tennessee or California or Minnesota
OnsiteFull Time
12+ YOEBachelor's degree,12+ years in service delivery/managed services,ITIL expertise,experience with multi-program service portfolios,senior escalation ownership,financial/commercial acumen,and transit/fare payments or regulated tech experience.
ITIL, PCI DSS, ISO 27001
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