29 help desk analyst jobs at 16 companies in Edgewater, MD
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Help Desk Analyst
Quantico, Virginia, United States
OnsiteFull Time
2+ YOESecret clearance required; IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) required; ITILv4 desired; 2+ years help desk experience; experience with Windows, Microsoft Office, and Remedy; strong communication and problem-solving skills.
Windows, Microsoft Office, Remedy Ticketing System
2mo
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Help Desk Jr. Analyst
Columbia, Maryland, United States
HybridFull Time
2+ YOEAssociate's degree or equivalent experience, 2+ years help desk/technical support experience, strong communication and troubleshooting, ability to document issues. Must meet U.S. residency/work-history and authorization requirements and be able to obtain Public Trust clearance.
Agile, DevSecOps, CMS
3w
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Help Desk Analyst
Orlando or Boca Raton or Fort Lauderdale or Fort Myers or Gainesville or Jacksonville or Lakeland or Melbourne or Miami or Naples or Pensacola or Tallahassee or Tampa or Washington or West Palm Beach
OnsiteFull Time
5+ YOERequires 5+ years troubleshooting software and hardware, working knowledge of Windows 11, Microsoft 365, iManage, VPN, Citrix, and legal-specific processes; law firm experience is a plus.
Windows 11, Microsoft 365, iManage, VPN, Citrix, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1w
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VIP Help Desk Analyst
Arlington, Virginia, United States
$39-$53/hr OnsiteFull Time
4+ YOEBachelor’s degree or associate’s degree with 2+ additional years, 4+ years relevant experience, DoD IAT Level II certification, Top Secret clearance with SCI eligibility, and Windows, Microsoft Office, JIRA, and Active Directory expertise.
Windows Operating Systems, Windows 11, Microsoft Office, Microsoft M365 Suite, JIRA, Jira Service Management, Active Directory, Microsoft operating systems
3d
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Tier I Help Desk Analyst
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOERequires 3+ years of IT support experience, strong customer service skills, CompTIA Security+, Senate background-check clearance, and eligibility for Senate office-building access.
automated information systems, ticketing tools, knowledge bases
1w
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Help Desk Technician/ Analyst
Washington, District of Columbia, United States
$90k/yr OnsiteFull Time
6+ YOERequires an associate or bachelor's degree in IT, computer science, or related field, or equivalent experience; 6–8 years of IT support experience; Tier 1/2 support, troubleshooting, and customer service skills.
Windows, Apple operating systems, Microsoft Office, Adobe Acrobat, Zoom, Microsoft Teams, VPN, USGCB, DISA STIGS, Crow Canyon, ServiceNow, Jira, Active Directory, Office 365, Microsoft Intune, Azure Active Directory, Microsoft 365 admin center, Microsoft Exchange, Microsoft Defender, Zscaler, Microsoft SharePoint, MacOS
1mo
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NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance
Quantico, Virginia, United States
$26-$32/hr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOEActive Top Secret clearance, 5+ years help desk/IT support experience, Security+ certification, experience with Cisco switches and routers, high school diploma (AAS preferred), US citizenship.
Cisco switches, Cisco routers
2mo
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NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance
Quantico, Virginia, United States
$22-$28/hr OnsiteFull Time
2+ YOEActive Top Secret clearance, 2+ years help desk/IT support experience, Security+ CE, Cisco switch/router experience, High School diploma (AAS preferred), US citizenship required.
Cisco switches, Cisco routers
2d
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Support Desk Analyst
Reston or Washington
$70k-$80k/yr HybridFull Time
2+ YOERequires U.S. citizenship, high school diploma, 2+ years of help desk or technical support experience, ticket documentation and triage experience, and ability to obtain and maintain U.S. government clearance.
ServiceNow, Jira Service Management, Zendesk
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience in CS/IT, 3+ years help desk/technical support, ability to obtain DOD 8140 IAT 1 certification within 6 months, working knowledge of networks, ITIL and Microsoft/Azure certs preferred.
Microsoft 365, ServiceNow ITSM, Adobe, Web browsers, Antivirus tools
2mo
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Functional Business Analyst - Help Desk
Arlington, Virginia, United States
$52k-$121k/yr OnsiteFull Time
Provide functional support for Momentum financial system, analyze and resolve system and data issues, produce reports, perform testing, and communicate with clients; strong MS Excel and customer service skills required.
Momentum, Microsoft Excel, Microsoft Power Platform
2mo
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Helpdesk Analyst I
Quantico, Virginia, United States
$49k/yr OnsiteFull Time
2+ YOEActive Top Secret clearance, 2+ years IT support experience, DoD 8570 IAT Level II cert (e.g., Security+CE, CCNA Security, CySA++, GICSP, GSEC, SSCP).
4h
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Service Center Analyst
Sterling, Virginia, United States
HybridFull Time
2+ YOERequires 2+ years of enterprise help desk, service desk, technical support, or call center experience; high school diploma; Windows 11, Office 365, SharePoint, networking, and ticketing system experience.
ServiceNow, Active Directory Users and Computers (ADUC), Microsoft Windows 11, Microsoft Office 365, Microsoft SharePoint, TCP/IP, DHCP, DNS, Microsoft Remote Desktop Services, VPN, BeyondTrust Remote Support, Microsoft Azure, Azure Active Directory, Microsoft Intune, Endpoint Manager
3mo
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Associate Systems Analyst
Arlington, Virginia, United States
OnsiteFull Time
2+ YOE2-3 years IT Help Desk or support role; Windows 10/11, macOS, MS Office; Azure AD/M365; network infra; on-site in Arlington, VA; Bachelor’s preferred.
Microsoft 365, Entra ID (Azure AD), Microsoft Endpoint Manager, NinjaOne, Exchange Online, Teams, SharePoint, PowerShell
1d
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Security Operations Analyst - Tier 1
Arlington, Virginia, United States
$65k-$95k/yr OnsiteFull Time
Requires Security+ or equivalent certification, or ability to earn it within 90 days, plus hands-on IT operations, help desk, or network operations experience. U.S. citizenship and ability to pass a government investigation required.
SIEM, FedRAMP
2w
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IAM Access Management Analyst
Fort Belvoir, Virginia, United States
$70k-$75k/yr OnsiteFull Time
2+ YOERequires 2+ years in customer service or technical support, 1+ year in help desk or IT support, and active DoD 8140 IAT Level II certification such as Security+ CE or CISSP. Top Secret clearance required.
email
1mo
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SIGINT Analyst (Ops Support Team) (SkillBridge Intern) - 29468
Fort Meade, Maryland, United States
OnsiteInternship, Temporary
Top Secret/SCI with CI polygraph required; transitioning active-duty military (SkillBridge) eligibility; internship training in SIGINT fundamentals, troubleshooting, database management, and 24/7 help desk operations.
AIRHANDLER, Next Generation Wireless
3mo
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Citizant Inc - PMO / Management Analyst
Washington, District of Columbia, United States
$91k-$163k/yr RemoteFull Time
8+ YOE7-10 years deskside/help desk leadership; federal IT or data program experience preferred; experience with governance, reports, dashboards; strong analytics; PMP/PMI-ACP or ITIL; Bachelor's degree; US Citizenship with Public Trust background check.
Power BI, Tableau, Excel, PMI-ACP, PMP, Agile, ITIL
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