21 help desk analyst jobs at 11 companies in Jessup, MD
2mo
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Help Desk Jr. Analyst
Columbia, Maryland, United States
HybridFull Time
2+ YOEAssociate's degree or equivalent experience, 2+ years help desk/technical support experience, strong communication and troubleshooting, ability to document issues. Must meet U.S. residency/work-history and authorization requirements and be able to obtain Public Trust clearance.
Agile, DevSecOps, CMS
2w
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Help Desk Analyst
Orlando or Boca Raton or Fort Lauderdale or Fort Myers or Gainesville or Jacksonville or Lakeland or Melbourne or Miami or Naples or Pensacola or Tallahassee or Tampa or Washington or West Palm Beach
OnsiteFull Time
5+ YOERequires 5+ years troubleshooting software and hardware, working knowledge of Windows 11, Microsoft 365, iManage, VPN, Citrix, and legal-specific processes; law firm experience is a plus.
Windows 11, Microsoft 365, iManage, VPN, Citrix, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
6d
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VIP Help Desk Analyst
Arlington, Virginia, United States
$39-$53/hr OnsiteFull Time
4+ YOEBachelor’s degree or associate’s degree with 2+ additional years, 4+ years relevant experience, DoD IAT Level II certification, Top Secret clearance with SCI eligibility, and Windows, Microsoft Office, JIRA, and Active Directory expertise.
Windows Operating Systems, Windows 11, Microsoft Office, Microsoft M365 Suite, JIRA, Jira Service Management, Active Directory, Microsoft operating systems
4d
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Help Desk Technician/ Analyst
Washington, District of Columbia, United States
$90k/yr OnsiteFull Time
6+ YOERequires an associate or bachelor's degree in IT, computer science, or related field, or equivalent experience; 6–8 years of IT support experience; Tier 1/2 support, troubleshooting, and customer service skills.
Windows, Apple operating systems, Microsoft Office, Adobe Acrobat, Zoom, Microsoft Teams, VPN, USGCB, DISA STIGS, Crow Canyon, ServiceNow, Jira, Active Directory, Office 365, Microsoft Intune, Azure Active Directory, Microsoft 365 admin center, Microsoft Exchange, Microsoft Defender, Zscaler, Microsoft SharePoint, MacOS
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience in CS/IT, 3+ years help desk/technical support, ability to obtain DOD 8140 IAT 1 certification within 6 months, working knowledge of networks, ITIL and Microsoft/Azure certs preferred.
Microsoft 365, ServiceNow ITSM, Adobe, Web browsers, Antivirus tools
2mo
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Functional Business Analyst - Help Desk
Arlington, Virginia, United States
$52k-$121k/yr OnsiteFull Time
Provide functional support for Momentum financial system, analyze and resolve system and data issues, produce reports, perform testing, and communicate with clients; strong MS Excel and customer service skills required.
Momentum, Microsoft Excel, Microsoft Power Platform
2w
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GCC Analyst
Ashburn, Virginia, United States
$30-$49/hr OnsiteFull Time
1+ YOE1+ year experience in help desk/technical support/NOC/command center in a 24/7 environment; knowledge of data center infrastructure and BMS; strong troubleshooting, communication, and SLA management skills.
Microsoft Office, Windows, Visio
3mo
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Associate Systems Analyst
Arlington, Virginia, United States
OnsiteFull Time
2+ YOE2-3 years IT Help Desk or support role; Windows 10/11, macOS, MS Office; Azure AD/M365; network infra; on-site in Arlington, VA; Bachelor’s preferred.
Microsoft 365, Entra ID (Azure AD), Microsoft Endpoint Manager, NinjaOne, Exchange Online, Teams, SharePoint, PowerShell
4d
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Call Center Analyst 3
Manassas or United States
$22-$24/hr OnsiteFull Time
High school diploma and 6 years of help desk or IT operations experience; customer service and ticketing expertise; U.S. citizenship; ability to pass background checks and obtain required certifications.
ServiceNow, Microsoft System Center Configuration Manager (SCSM), SCCM, Microsoft Office, Windows 11, Office 365
1w
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IAM Access Management Analyst
Fort Belvoir, Virginia, United States
$70k-$75k/yr OnsiteFull Time
2+ YOERequires 2+ years in customer service or technical support, 1+ year in help desk or IT support, and active DoD 8140 IAT Level II certification such as Security+ CE or CISSP. Top Secret clearance required.
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1mo
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SIGINT Analyst (Ops Support Team) (SkillBridge Intern) - 29468
Fort Meade, Maryland, United States
OnsiteInternship, Temporary
Top Secret/SCI with CI polygraph required; transitioning active-duty military (SkillBridge) eligibility; internship training in SIGINT fundamentals, troubleshooting, database management, and 24/7 help desk operations.
AIRHANDLER, Next Generation Wireless
3mo
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Citizant Inc - PMO / Management Analyst
Washington, District of Columbia, United States
$91k-$163k/yr RemoteFull Time
8+ YOE7-10 years deskside/help desk leadership; federal IT or data program experience preferred; experience with governance, reports, dashboards; strong analytics; PMP/PMI-ACP or ITIL; Bachelor's degree; US Citizenship with Public Trust background check.
Power BI, Tableau, Excel, PMI-ACP, PMP, Agile, ITIL
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