22 help desk analyst jobs at 14 companies in Pasadena, MD
2w
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Help Desk Analyst
Alexandria or Moorefield
$24-$29/hr OnsiteFull Time
2+ YOE2+ years help desk experience or associate degree; experience with EntraID/Active Directory, Service Desk ticketing, Microsoft Office; customer service and troubleshooting skills.
EntraID, Active Directory, Microsoft Office, Service Desk ticketing application
2mo
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Help Desk Jr. Analyst
Columbia, Maryland, United States
HybridFull Time
2+ YOEAssociate's degree or equivalent experience, 2+ years help desk/technical support experience, strong communication and troubleshooting, ability to document issues. Must meet U.S. residency/work-history and authorization requirements and be able to obtain Public Trust clearance.
Agile, DevSecOps, CMS
6d
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Help Desk Analyst
Orlando or Boca Raton or Fort Lauderdale or Fort Myers or Gainesville or Jacksonville or Lakeland or Melbourne or Miami or Naples or Pensacola or Tallahassee or Tampa or Washington or West Palm Beach
OnsiteFull Time
5+ YOERequires 5+ years troubleshooting software and hardware, working knowledge of Windows 11, Microsoft 365, iManage, VPN, Citrix, and legal-specific processes; law firm experience is a plus.
Windows 11, Microsoft 365, iManage, VPN, Citrix, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
16h
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Tier 1 Help Desk Analyst
Arlington, Virginia, United States
$25-$29/hr OnsitePart Time
3+ YOEAssociate degree or 2+ years relevant experience, 3+ years relevant experience, DoD IAT Level II certification, ability to obtain Top Secret clearance, and desktop hardware/software troubleshooting skills.
Microsoft Windows, Microsoft Office, BlackBerry, Incident Ticket Tracking systems, Service Level Objectives (SLOs)
1w
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Tier I Help Desk Analyst
Alexandria, Virginia, United States
OnsiteFull Time
1+ YOEBachelor’s degree and 1+ year of hardware/application support, incident analysis, mobile device management, and customer service experience; strong written and oral communication required.
Intel, Apple, Mobile Device Management, ITIL Service Management, CRM, Ticketing, ACD Systems
2w
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Enterprise Service Desk Analyst
Columbia, Maryland, United States
OnsiteFull Time
2+ YOEActive Secret clearance, 2+ years service desk/IT support experience, DoD 8140-compliant certification (CompTIA Security+ preferred), Windows 11, Microsoft Office 365, Azure Gov, Defender, Intune, help desk ticketing experience.
Windows 11, Microsoft Office 365, Azure Gov, Microsoft Defender, Intune, Microsoft Entra ID, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support, Microsoft Azure, AWS, Windows Server, RHEL
1w
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IT Desk Support Analyst
Columbia, Maryland, United States
$24-$27/hr OnsiteFull Time
1+ YOERequires Azure, Azure AD, and Office365 administration experience; MDM, Microsoft Office, Windows, networking, cybersecurity, PowerShell, remote desktop, and help desk software experience. A bachelor's degree and 1-3 years of IT experience are preferred.
Microsoft Azure, Azure AD, Office365, Microsoft Office, Windows, PowerShell, Android, Apple, Mobile Device Manager, remote desktop applications, help desk software, wireless networks
2mo
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Service Desk Systems Analyst
San Diego or Dayton or Fort Belvoir or Huntsville or California
HybridFull Time
3+ YOEAssociate degree or equivalent experience in CS/IT, 3+ years help desk/technical support, ability to obtain DOD 8140 IAT 1 certification within 6 months, working knowledge of networks, ITIL and Microsoft/Azure certs preferred.
Microsoft 365, ServiceNow ITSM, Adobe, Web browsers, Antivirus tools
2mo
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Functional Business Analyst - Help Desk
Arlington, Virginia, United States
$52k-$121k/yr OnsiteFull Time
Provide functional support for Momentum financial system, analyze and resolve system and data issues, produce reports, perform testing, and communicate with clients; strong MS Excel and customer service skills required.
Momentum, Microsoft Excel, Microsoft Power Platform
1w
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GCC Analyst
Ashburn, Virginia, United States
$30-$49/hr OnsiteFull Time
1+ YOE1+ year experience in help desk/technical support/NOC/command center in a 24/7 environment; knowledge of data center infrastructure and BMS; strong troubleshooting, communication, and SLA management skills.
Microsoft Office, Windows, Visio
2mo
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Associate Systems Analyst
Arlington, Virginia, United States
OnsiteFull Time
2+ YOE2-3 years IT Help Desk or support role; Windows 10/11, macOS, MS Office; Azure AD/M365; network infra; on-site in Arlington, VA; Bachelor’s preferred.
Microsoft 365, Entra ID (Azure AD), Microsoft Endpoint Manager, NinjaOne, Exchange Online, Teams, SharePoint, PowerShell
1mo
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Service Center Analyst
Sterling, Virginia, United States
HybridFull Time
2+ YOEProvide Tier 1 telephone technical support for desktops, laptops, printers, networks, user accounts and access; troubleshoot via ticketing (ServiceNow), ADUC, Windows 11, Office 365, and SharePoint; 2+ years enterprise help-desk experience.
ServiceNow, Microsoft Windows 11, Microsoft Office 365, SharePoint, TCP/IP, DHCP, DNS, Active Directory Users and Computers (ADUC), Microsoft Remote Desktop Services, VPN, BeyondTrust Remote Support, Microsoft Azure, Azure Active Directory, Microsoft Intune, Endpoint Manager
1w
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Data Analytics Business Analyst - Technical (Business Analyst III)
Fairfax, Virginia, United States
$89k-$155k/yr OnsiteFull Time
4+ YOEBachelor's degree plus 4 years relevant experience or equivalent; valid driver's license; criminal background and driving record checks; strong .NET (C#, VB.NET, .NET Core), SQL Server, Power BI (DAX), SharePoint, SSIS, Yardi/MITAS, ETL, and help-desk skills.
.NET Core, C#, VB.NET, SQL Server, Power BI, DAX, SharePoint, SSIS, Yardi, MITAS, SQL, Azure, AWS, R, Phyton, Pandas
3w
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SIGINT Analyst (Ops Support Team) (SkillBridge Intern) - 29468
Fort Meade, Maryland, United States
OnsiteInternship, Temporary
Top Secret/SCI with CI polygraph required; transitioning active-duty military (SkillBridge) eligibility; internship training in SIGINT fundamentals, troubleshooting, database management, and 24/7 help desk operations.
AIRHANDLER, Next Generation Wireless
3mo
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Citizant Inc - PMO / Management Analyst
Washington, District of Columbia, United States
$91k-$163k/yr RemoteFull Time
8+ YOE7-10 years deskside/help desk leadership; federal IT or data program experience preferred; experience with governance, reports, dashboards; strong analytics; PMP/PMI-ACP or ITIL; Bachelor's degree; US Citizenship with Public Trust background check.
Power BI, Tableau, Excel, PMI-ACP, PMP, Agile, ITIL
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