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10 help desk lead jobs at 9 companies in Washington, DC

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Tier 1 Help Desk Lead
Washington, District of Columbia, United States
OnsiteFull Time
NuAxis Innovations
NuAxis Innovations: Provides IT infrastructure and customer experience solutions for government agencies.
3+ YOE3+ MgmtRequires 3–5 years leading Help Desk, Service Desk, or Contact Center teams, high-volume support experience, ITIL knowledge, KPI management, and proficiency with Windows, Microsoft 365, Active Directory, Azure AD, Intune, ServiceNow, and BMC Remedy.
Microsoft Windows 10/11, Microsoft 365, Active Directory, Azure AD / Entra ID, Microsoft Intune, ServiceNow, BMC Remedy
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1mo
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Help Desk Manager
Reston, Virginia, United States
OnsiteFull Time
Stanley Martin Homes
Stanley Martin Homes: Designs and builds residential homes and master-planned communities.
5+ YOE2+ Mgmt5+ years IT support experience with 2+ years leading help desk teams; experience with multi-site support, ticket/ SLA management, process and knowledge management; strong people management, communication, and reporting skills; ITIL preferred.
Microsoft, Dayforce Wallet
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1mo
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Help Desk Lead/CAB Manager
Arlington, Virginia, United States
$100k-$135k/yr OnsiteFull Time
ValidaTek
ValidaTek: Provides IT modernization and systems engineering for federal agencies.
5+ YOE5+ years help desk experience in DoD IT, bachelor’s degree required, HDI Support Center Manager certification, TS/SCI clearance, knowledge of Tech Control equipment, networking, incident/change management, and strong communication skills.
Switches, Encryption devices, Network Operation Consoles, DISAC 310-175-9
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1d
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Tier 1 HR Applications Help Desk Lead
Washington, District of Columbia, United States
$80k-$100k/yr HybridFull Time
Knowledge Management, Inc.
Knowledge Management, Inc.: Delivers technology, logistics, and management solutions to government agencies.
5+ YOE2+ MgmtBachelor's degree or equivalent experience; 5+ years of help desk or IT customer support, including 2+ years leading teams. Requires enterprise HR applications, ServiceNow, customer service, and communication skills.
ServiceNow, Microsoft Office Suite, Microsoft Teams, Active Directory
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1w
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Help Desk Specialist - Manager
Fort Meade, Maryland, United States
$45k-$65k/yr OnsiteFull Time
Diné Development Corporation
Diné Development Corporation: Provides professional IT, environmental, and engineering services to government.
8+ YOE3+ MgmtRequires 8 years supporting enterprise IT environments, 3 years leading service desk teams, active Secret clearance, bachelor's degree or equivalent, Microsoft enterprise technology and ServiceNow experience.
Microsoft, ServiceNow, ITSM
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2mo
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Help Desk Manager
La Plata, Maryland, United States
$56k-$95k/yr OnsiteFull Time
College of Southern Maryland
College of Southern Maryland: Regional community college providing higher education and vocational training
3+ YOE1+ MgmtAssociate's degree in Computer Science/Information Systems/Educational Technology or 3 years IT customer support experience; 1+ year leading a team; 3+ years IT experience preferred; desirable certifications (CompTia A+, HDI, ITIL); Windows, Teams, Zoom, Microsoft 365 experience; KPI and SLA management skills.
Windows OS, Microsoft Teams, Zoom, Microsoft 365
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3mo
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365 Admin and Help Desk Manager
Manassas or Charleston
HybridFull Time
Three Saints Bay
Three Saints Bay: Provides engineering and technical services to federal government agencies.
7+ YOE4+ MgmtLead IT ops with focus on Microsoft 365, endpoint management, security, and compliance (NIST SP 800-171, CMMC). Manage help desk team.
Microsoft 365, SharePoint Online, Intune, Microsoft Defender, Microsoft Sentinel, NIST SP 800-171, CMMC
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2mo
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IT Help Desk Manager
Herndon or Washington
OnsiteFull Time
IntelliDyne
IntelliDyne: Provides IT consulting and technology solutions to government agencies.
5+ YOE1+ MgmtRequires 5–10 years in IT support, 1–2 years supervising or leading, ITSM ticketing experience, Windows and Office 365 knowledge, active Secret clearance, and HDI certification.
ServiceNow, Cherwell, Jira Service Management, Remedy, Windows, Microsoft Office 365
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2mo
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IT Help Desk Manager
Herndon or Washington
OnsiteFull Time
IntelliDyne
IntelliDyne: Provides IT solutions and consulting services to government agencies.
5+ YOE1+ MgmtRequires 5–10 years in IT support, 1–2 years supervising or leading, active Secret clearance or higher, ITSM ticketing experience, Windows and Office 365 knowledge, and HDI certification.
ServiceNow, Cherwell, Jira Service Management, Remedy, Windows, Microsoft Office 365, ITSM, SLA, KPI, CSAT
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ERP Business Systems Analyst I — Tier-1 Support Lead
Springfield, Virginia, United States
$52k-$136k/yr OnsiteFull Time
CGI
CGINYSE: GIB: Provides information technology and business consulting services.
Bachelor's degree or equivalent, foundational ERP and SDLC knowledge, strong analytical and communication skills, ability to operate Tier 1 help desk and document tickets, active Top Secret clearance (TS/SCI with polygraph preferred).
Service+, SQL, SAP, Oracle, Momentum, SDLC, Agile, SCRUM
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