2mo
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Help Desk Lead
Miami, Florida, United States
OnsiteFull Time
2+ YOELead help desk team; advanced troubleshooting; strong Windows/Mac, networking; certifications a plus; 2+ years leadership; IT degree preferred.
Ticketing systems, Remote support tools, Windows, Mac, Networking
2mo
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Help Desk Lead
Doral, Florida, United States
OnsiteFull Time
5+ YOELead a technical help desk with ITIL, ticketing systems (JIRA/ServiceNow), CAC/SAML, SSO/MFA, SLA management, and remote support.
ITIL, ServiceNow, JIRA, CAC, Single Sign-On, Multi-Factor Authentication, IT service management
2mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
7+ YOE7+ years in Help Desk management; active Secret clearance; ITSM/ticketing experience; ITIL Foundation and Security+ preferred.
ITSM, ticketing systems
2mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
7+ YOE7+ years in Help Desk management; active Secret clearance; ITSM/ticketing; incident management; agile sustainment; ITIL Foundation and Security+ preferred.
ITSM, Ticketing Systems, Incident Management, Agile
1mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
7+ YOE7+ MgmtRequires DoD Secret clearance, 7+ years help desk management, experience with enterprise operational systems, ITSM/ticketing, incident management, escalation coordination, operational reporting; ITIL Foundation and Security+ preferred.
FMxC2, IMDS, IMDS-MSM, FEM, PAMS
3w
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Help Desk Lead
Doral, Florida, United States
$60k-$124k/yr OnsiteFull Time
5+ YOEActive TS-SCI clearance, bachelor\u0002s degree in IT/CS or 5 years equivalent experience, experience managing help desk teams, ITSM/JIRA/ServiceNow proficiency, remote desktop and asset management experience, strong customer service and leadership skills.
ServiceNow, JIRA, ITSM, CAC, SSO, MFA, ITIL
1d
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Lead Help Desk Analyst
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's in Computer Science or equivalent, 5+ years help desk and Windows/MS Office experience, 2 years lead experience, PC support and customer-facing skills.
Windows, MS Office Suite, Help Desk tracking tools
1w
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DOC Help Desk Lead - Central Office
Jefferson City, Missouri, United States
$45k/yr OnsiteFull Time
1+ YOE1+ year IT or DOC computer systems experience; ability to prioritize and resolve help desk tickets, communicate with technical and non-technical staff, and supervise a small help desk team.
1mo
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Help Desk Supervisor
Washington, District of Columbia, United States
RemoteFull Time
2+ YOE1+ MgmtLead and supervise help desk staff; remote support for DOJ-ALS; requires public trust clearance; strong communication and training skills.
1mo
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Help Desk Lead
San Antonio, Texas, United States
$58k-$124k/yr HybridFull Time
4+ YOEHigh school diploma or equivalent; 4+ years customer service/technical support with 2+ years Tier 2; advanced troubleshooting; ServiceNow and CRM experience; Google Cloud, Kubernetes, DevSecOps experience; ability to pass clearance.
ServiceNow, ServiceNow ITSM, Google Cloud, Kubernetes, CRM, Access database
1w
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Help Desk Lead
Aiken, South Carolina, United States
OnsiteFull Time
7+ YOE1+ MgmtBachelor's in CS/CE or equivalent, 7+ years IT support experience with 1–2 years supervisory experience, must maintain government security clearance; experience with Windows/Mac, networking, Active Directory, and ITSM tools preferred.
Active Directory, Jira, ServiceNow, Zendesk
1w
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Help Desk Supervisor
Florida, United States
$74k-$75k/yr RemoteFull Time
3+ YOE1+ MgmtHigh school diploma or equivalent, 3+ years IT help desk/service desk experience, 1+ year supervisory/contact center lead experience, experience with Amazon Connect and ServiceNow, U.S. citizenship and pass CBP background investigation, available for rotating 24x7x365 shifts.
Amazon Connect, Gemini (AI platform), ServiceNow, Microsoft Project
2mo
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IT Help Desk Lead
Draper, Utah, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years IT support experience with 1-2 years in a lead role; strong Windows/Mac, MDM, and SaaS knowledge; experience with retail systems and POS; familiarity with ticketing systems; basic networking; strong communication.
Windows, MacOS, MDM, ServiceNow, Jira Service Management, Zendesk, DNS, DHCP, VPN, Wi-Fi
1mo
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Help Desk Manager
Reston, Virginia, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT support experience with 2+ years leading help desk teams; experience with multi-site support, ticket/ SLA management, process and knowledge management; strong people management, communication, and reporting skills; ITIL preferred.
Microsoft, Dayforce Wallet
1w
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Lead IT Help Desk Technician
Cypress, California, United States
$75k-$85k/yr OnsiteFull Time
5+ YOECompTIA A+ required, 5+ years help desk experience, Windows and Microsoft Active Directory proficiency, Office 365 and Autodesk experience preferred, strong communication, ability to use power tools and lift ~15 lbs, willing to travel/commute.
Windows, Microsoft Active Directory, Office 365, Autodesk
2w
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Help Desk Lead/CAB Manager
Arlington, Virginia, United States
$100k-$135k/yr OnsiteFull Time
5+ YOE5+ years help desk experience in DoD IT, bachelor’s degree required, HDI Support Center Manager certification, TS/SCI clearance, knowledge of Tech Control equipment, networking, incident/change management, and strong communication skills.
Switches, Encryption devices, Network Operation Consoles, DISAC 310-175-9
5d
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Help Desk Manager
United States
$75k-$105k/yr RemoteFull Time
6+ YOE6+ years managing enterprise service desk operations, DoD 8570 IAT Level II certification, High School diploma/GED, experience with SLAs, incident and problem management, and leading distributed support teams.
2w
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Help Desk Lead/ Senior Engineer (VA EHRM)
United States
$124k-$144k/yr RemoteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOE5+ years EHR support experience, 3+ years incident management and project management experience, bachelor’s degree, strong help desk and stakeholder engagement skills, ability to produce executive-level materials.
Electronic Medical Record (EMR/EHR), Cerner
4d
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Calwin (CalSAWS) Help Desk Supervisor
Contra Costa County, California, United States
$100k-$121k/yr OnsiteFull Time
2+ YOESupervisory experience leading technical help desk staff; ability to research and resolve CalSAWS/CalWIN system issues, analyze trends, and collaborate with stakeholders; valid California driver\u0019s license and 60 college semester units or equivalent experience.
CalWIN (CalSAWS)
2w
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Help Desk Lead/ Senior Engineer (VA EHRM)
Washington or United States
$124k-$144k/yr RemoteFull Time
5+ YOEBachelor's degree and 5+ years EHR support experience, 3+ years incident management/response, help desk leadership, project and stakeholder management, EMR/EHR (Cerner) familiarity, ability to travel ~25%, Public Trust (MBI T2) required; no visa sponsorship.
Cerner, Electronic Medical Record (EMR/EHR)
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