10 help desk manager jobs at 9 companies in New Jersey
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Help Desk Manager
Trenton, New Jersey, United States
$60-$64/hr HybridFull Time, Contract
5+ YOE5+ MgmtRequires 5+ years each in help desk management, incident management, ticketing systems, customer support, and escalation management, plus experience leading support teams, managing SLAs/KPIs, workflows, reporting, and Salesforce Service Cloud.
Salesforce Service Cloud, mouse, keyboard, monitor
2w
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Help Desk Support Technician
Teaneck, New Jersey, United States
FieldFull Time
Help desk experience with Microsoft operating systems and Office, computer imaging, TCP/IP networking, PC hardware, Apple mobile devices, ticket management, troubleshooting, documentation, communication, and local travel.
Microsoft Windows, Microsoft Office, TCP/IP, Apple iOS
2d
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Intern - IT Help Desk
Hackensack, New Jersey, United States
$19-$22/hr OnsiteInternship
Pursuing a technical degree or equivalent experience; experience with Windows 10, Android, Microsoft Office, configuration management, ServiceNow, and MDM software. Strong communication and troubleshooting skills required.
Microsoft Windows 10, Android, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Teams, Microsoft SharePoint, Microsoft Configuration Management, ServiceNow, Airwatch, Intune
2d
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Help Desk Specialist Level II
New Jersey, United States
$50k/yr FieldFull Time
Proficiency with Mac, Windows, Google, iOS, Android, and Chrome OS; troubleshooting hardware, software, peripherals, and networks; strong analytical, communication, and customer-service skills. Technical certification or degree preferred.
Mac, Windows, Google, iOS, Android, Chrome OS, Microsoft, Apple, PowerSchool, LinkIt!, IEPDirect, MDR, MDM
1w
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Help Desk Technician (Tier 3) - ACWS
Fort Dix, New Jersey, United States
$100k-$110k/yr OnsiteFull Time
5+ YOEAssociate degree or equivalent experience, 5+ years of enterprise support, Tier 3 troubleshooting, root cause analysis, ticketing systems, stakeholder communication, and IT service management knowledge.
Microsoft Copilot, AESMP, ServiceNow, Jira, Appian, Java, APIs, RMF/ATO, CAC
4d
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Solutions Operations Manager - Safari
Cedar Knolls or Hanover
OnsiteFull Time
5+ YOE1+ MgmtRequires 5+ years in help desk or technical support, including 1+ year supervising, plus customer-facing experience, leadership, troubleshooting, communication, and on-call availability.
Autotask, Microsoft Windows, Microsoft 365, Google Workspace, VoIP, SLA
3mo
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Director of Campus Technology | Help Desk, Networking (Cisco), & Systems Administration | Onsite at Bergen Community College
Paramus, New Jersey, United States
OnsiteFull Time
7+ YOE3+ Mgmt7-10 years of IT leadership in higher education; strong Cisco networking, VMware virtualization, storage, Windows desktop support; capable of supervising staff and managing IT projects.
Cisco, VMware, Windows Server, Active Directory, Tomcat, SSO, Office 365, IaaS, SaaS
3mo
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Director of Campus Technology | Help Desk, Networking (Cisco), & Systems Administration | Onsite at Bergen Community College
Paramus, New Jersey, United States
OnsiteFull Time
7+ YOE5+ Mgmt7-10 years IT leadership in higher education; strong Cisco networking, VMware, storage, Wi‑Fi, Windows Desktop Support; solid communication and project management.
Cisco networking, VMware, Storage technologies, Wi-Fi, Windows Desktop Support, Active Directory, Tomcat Web Services, SSO, Office 365, Artificial Intelligence, Virtual Reality, Augmented Reality, 3D Printing
2d
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Assistant Manager of Quality Assurance and Customer Service
New Brunswick, New Jersey, United States
$68k-$101k/yr OnsiteFull Time
2+ YOEBachelor's degree and 2 years of university, municipal, or related operational experience required; customer service help desk experience preferred. Requires process management, problem-solving, organization, communication, and Microsoft Office proficiency.
ServiceNow, Microsoft Office
2d
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Associate IT Director
New Jersey, United States
$80k-$100k/yr FieldFull Time
5+ YOEFive years of progressive IT experience, help desk leadership, Microsoft 365, Entra ID, identity management, Intune, security practices, vendor management, and multi-site support; bachelor's degree preferred.
Microsoft 365, Microsoft Entra ID, Okta, MFA, Conditional Access, Intune, Active Directory, NIST, CIS, SOC 2, ISO 27001, CompTIA A+, CompTIA Security+, MS-900, MD-102, SC-200, SC-300, PowerShell, Microsoft Graph API, Microsoft Sentinel, ITIL, Exchange Online, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Microsoft Defender, Microsoft Purview, DLP, Defender for Office 365, RBAC, PIM, SSO