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438 help desk manager jobs at 342 companies in United States

3w
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Help Desk Manager
United States
$75k-$105k/yr RemoteFull Time
Evanhoe & Associates
Evanhoe & Associates: Delivers IT systems integration and data solutions for government.
6+ YOEManage enterprise service desk operations; 6+ years IT service desk/help desk experience; DoD 8570 IAT Level II certification required; Secret clearance required; HS/GED required; bachelor's degree preferred.
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1mo
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Help Desk Manager
Tysons Corner, Virginia, United States
OnsiteFull Time
Integral Federal
Integral Federal: Provides IT, cybersecurity, and digital transformation solutions for government agencies.
5+ YOE2+ MgmtBachelor's degree with 5 years IT support experience, 2 years as Help Desk Manager, ITIL v4 certification, active Secret clearance required.
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1mo
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Help Desk Manager
Reston, Virginia, United States
OnsiteFull Time
Stanley Martin Homes
Stanley Martin Homes: Designs and builds residential homes and master-planned communities.
5+ YOE2+ Mgmt5+ years IT support experience with 2+ years leading help desk teams; experience with multi-site support, ticket/ SLA management, process and knowledge management; strong people management, communication, and reporting skills; ITIL preferred.
Microsoft, Dayforce Wallet
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3w
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Help Desk Manager
Waterloo, Iowa, United States
OnsiteFull Time
CPM Holdings
CPM Holdings: Designs and builds machines for processing bulk materials.
10+ YOE2+ Mgmt10+ years progressive IT help/service desk experience, 2+ years managing teams, ITSM/ITIL knowledge, experience with ServiceDesk Plus, Microsoft 365/Windows/Active Directory/Intune, strong leadership and communication.
ServiceDesk Plus, Windows 10/11, Microsoft 365, Active Directory/Entra ID, Microsoft Intune, SmartDeploy, PowerShell, Microsoft SharePoint, Microsoft Teams, Microsoft Power BI, VPN technologies, endpoint security solutions, remote support tools
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1mo
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IT Help Desk Manager
Crestview Hills or Covington
OnsiteFull Time
Thomas More University
Thomas More University: Private Catholic university offering liberal arts and professional programs.
3+ YOEBachelor's in IT or related, 3+ years IT support/help desk experience, supervisory experience, skilled in ticketing and knowledge management, strong communication and instructional skills.
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2mo
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Help Desk Manager
Washington, District of Columbia, United States
HybridFull Time
Covington & Burling
Covington & Burling: Global law firm providing legal and regulatory counseling services.
7+ YOE7+ years IT support experience, demonstrated help desk leadership, experience designing global tiered support and ITSM/ITIL processes, ServiceNow experience, college degree preferred, availability for extended hours and weekends.
ServiceNow
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2mo
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Help Desk Manager
Washington, District of Columbia, United States
HybridFull Time
Versar Global Solutions
Versar Global Solutions: Project management and engineering services for government agencies.
5+ YOE1+ MgmtBachelor's in IT or related, 5+ years in IT/help desk with 1-2 years supervisory experience, experience with Microsoft Operating Systems, Intune and Autopilot, strong communication, pass federal background/MVR/drug screen, US work authorization by start date.
Microsoft Operating Systems, Microsoft Intune, Microsoft Autopilot
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1mo
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Help Desk Manager (On-Site)
Birmingham, Alabama, United States
OnsiteFull Time
Neumo
Neumo: Provides integrated software and payment solutions for government agencies.
5+ YOE5+ Mgmt5+ years help desk management experience; contact center/help desk experience required; knowledge of Amazon Connect and Salesforce Service Cloud; experience with tax/business license environment desired; reporting and coaching skills.
Amazon Connect, Salesforce Service Cloud
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1d
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Help Desk Manager
United States
$75k-$105k/yr RemoteFull Time
PingWind
PingWind: Provides cybersecurity and IT infrastructure services to government agencies.
6+ YOE6+ years managing enterprise service desk operations, DoD 8570 IAT Level II certification, High School diploma/GED, experience with SLAs, incident and problem management, and leading distributed support teams.
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2w
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Help Desk Manager - 305512
Wright-Patterson Air Force Base, Ohio, United States
OnsiteFull Time
Delaware Nation Industries
Delaware Nation Industries: Provides IT and professional services to government agencies.
Active Secret clearance, CompTIA Security+ (or 8140.02 equivalent), experience supervising help desk/field service teams, strong incident/ticket management and troubleshooting skills, proficiency with Microsoft Windows, Active Directory, Office, SharePoint, and Teams.
Microsoft Windows, Microsoft Active Directory, Microsoft Office, Microsoft SharePoint, Microsoft Teams
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1mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
American Operations Corporation
American Operations Corporation: Providing specialized mission support and logistics to federal agencies.
7+ YOE7+ MgmtRequires DoD Secret clearance, 7+ years help desk management, experience with enterprise operational systems, ITSM/ticketing, incident management, escalation coordination, operational reporting; ITIL Foundation and Security+ preferred.
FMxC2, IMDS, IMDS-MSM, FEM, PAMS
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Help Desk Lead
Doral, Florida, United States
$60k-$124k/yr OnsiteFull Time
SOSi
SOSi: Provides technology and mission solutions for national security.
5+ YOEActive TS-SCI clearance, bachelor\u0002s degree in IT/CS or 5 years equivalent experience, experience managing help desk teams, ITSM/JIRA/ServiceNow proficiency, remote desktop and asset management experience, strong customer service and leadership skills.
ServiceNow, JIRA, ITSM, CAC, SSO, MFA, ITIL
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1d
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Help Desk Specialist
Federal Way, Washington, United States
OnsiteFull Time
Federal Way Public Schools
Federal Way Public Schools: Provides public K-12 education and student support services.
2+ YOEProvide Tier 1 help desk support, diagnose and troubleshoot hardware/software, manage service tickets, prepare and inventory devices; requires 2 years help desk experience and working toward or holding an Associate's in Computer or Business Technology.
Windows, iOS, Android, Microsoft applications, web based productivity platforms
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2w
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Help Desk Lead/CAB Manager
Arlington, Virginia, United States
$100k-$135k/yr OnsiteFull Time
ValidaTek
ValidaTek: Provides IT modernization and systems engineering for federal agencies.
5+ YOE5+ years help desk experience in DoD IT, bachelor’s degree required, HDI Support Center Manager certification, TS/SCI clearance, knowledge of Tech Control equipment, networking, incident/change management, and strong communication skills.
Switches, Encryption devices, Network Operation Consoles, DISAC 310-175-9
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1mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
BlueWater Federal Solutions
BlueWater Federal SolutionsNASDAQ: TTEK: Provides IT, cybersecurity, and mission support services to government agencies.
7+ YOE7+ years in Help Desk management; active Secret clearance; ITSM/ticketing experience; ITIL Foundation and Security+ preferred.
ITSM, ticketing systems
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1mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
BlueWater Federal
BlueWater FederalNASDAQ: TTEK: IT, cybersecurity, and engineering services for federal agencies.
7+ YOE7+ years in Help Desk management; active Secret clearance; ITSM/ticketing; incident management; agile sustainment; ITIL Foundation and Security+ preferred.
ITSM, Ticketing Systems, Incident Management, Agile
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1mo
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Help Desk Lead
Doral, Florida, United States
OnsiteFull Time
Prescient Edge
Prescient Edge: Provides intelligence, security, and defense support services.
5+ YOELead a technical help desk with ITIL, ticketing systems (JIRA/ServiceNow), CAC/SAML, SSO/MFA, SLA management, and remote support.
ITIL, ServiceNow, JIRA, CAC, Single Sign-On, Multi-Factor Authentication, IT service management
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Help Desk Manager Level I
Rosslyn, Virginia, United States
$165k/yr OnsiteFull Time
ActioNet
ActioNet: Provides IT modernization and cybersecurity services for government agencies.
2+ YOEBachelor's in IT or equivalent experience, 2+ years IT support/help desk experience, familiarity with ServiceNow or Zendesk, Windows/macOS knowledge, strong communication, and relevant certifications (CompTIA A+, ITIL, HDI, COBIT).
ServiceNow, Zendesk, Windows, macOS, ITIL
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2mo
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Help Desk Technician
Reston, Virginia, United States
OnsiteFull Time
NVR
NVRNYSE: NVR: Constructs residential properties and provides mortgage and settlement services.
2+ YOE2+ years in technical support; experience with a Help Desk; Dell/Lenovo hardware; Windows OS; Office; strong communication; able to manage multiple projects.
Windows OS, Office 2016+, Dell hardware, Lenovo hardware, Jira
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1mo
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Help Desk Manager
Hauppauge, New York, United States
$80k/yr OnsiteFull Time
Upward Health
Upward Health: Provides in-home medical, behavioral, and social health services.
Experience managing helpdesk/IT support teams; expertise with Microsoft and Android platforms; Office 365, Exchange, SharePoint, Teams; ticketing systems (Jira, ServiceNow, Zendesk); SLA/KPI management; inventory/logistics and technical troubleshooting; lifting up to 50 lbs.
Microsoft, Android, Office 365, Exchange, SharePoint, Teams, Jira, ServiceNow, Zendesk
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