4 help desk manager jobs at 4 companies in Seattle, WA
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Manager, Help Desk
Woodbury or Boca Raton or Seattle
$84k-$108k/yrHybridFull Time
Purpose Brands: Operates and manages a portfolio of global fitness franchise brands.
4+ YOE1+ Mgmt4+ years IT support experience with 1+ year supervisory experience; hands-on Microsoft 365, Windows/macOS, Zoom, Okta/Azure AD; ITIL and ticketing (Zendesk/Jira Service Management); strong leadership and communication.
Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Windows, macOS, Zoom, Okta, Azure AD, Zendesk, Jira Service Management
MV Transportation: Provides outsourced passenger transportation and transit management services.
Experience supporting Trapeze transit software, Active Directory, Windows 10/11 and Server 2012/2016, MS SQL, networking, desktop imaging, backup/disaster recovery, and client-facing IT support.
Trapeze, Active Directory, Windows 10, Windows 11, Server 2012, Server 2016, Microsoft Office, MS SQL SVR, cloud computing, server virtualization, application delivery controller
Provide first-line IT support, manage JIRA tickets, troubleshoot Windows/Mac/Linux hardware and software, support user accounts in Microsoft Entra ID/Active Directory, and follow IT security practices.
JIRA, Microsoft Entra ID, Active Directory, Microsoft Office, Windows, Mac, Linux, Power BI, Tableau, SQL, Python, API
Aircall: Cloud-based customer communications and call center platform.
7+ YOE7+ years in technical sales/solutions/forward-deployed engineering or professional services, people management experience preferred, hands-on with APIs and coding (Python or JavaScript), CRM/help-desk integrations, strong cross-functional execution and communication skills.
APIs, Python, JavaScript, CRMs, help desks, System-of-Truth