30 help desk specialist jobs at 20 companies in Fallston, MD
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Help Desk Specialist
Annapolis Junction, Maryland, United States
$76k-$126k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical discipline and 5 years of experience, or 5 additional years of help desk experience; Security+ certification, Tier 1 support experience, and active TS/SCI with polygraph required.
AWS, Linux, Windows, ServiceNow
1mo
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Tier 2 Help Desk Specialist
Baltimore, Maryland, United States
OnsiteFull Time
2+ YOE2+ years help desk or application support experience; high school diploma required; IT coursework/associate preferred; experience with ticketing, triage, root-cause analysis, escalation, and portal or application support.
Salesforce
1w
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Help Desk Specialist - Manager
Fort Meade, Maryland, United States
$45k-$65k/yr OnsiteFull Time
8+ YOE3+ MgmtRequires 8 years supporting enterprise IT environments, 3 years leading service desk teams, active Secret clearance, bachelor's degree or equivalent, Microsoft enterprise technology and ServiceNow experience.
Microsoft, ServiceNow, ITSM
3w
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Help Desk Specialist
Silver Spring, Maryland, United States
$25-$28/hr OnsiteFull Time
2+ YOEBS in IT or equivalent,2+ years Tier II support experience,ability to pass background investigation and meet US residency requirements,proficiency with Microsoft Office and common IT practices.
Windows 10, Mac OSX, iOS, iPad OS, Android OS, Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar, Google Voice, Active Directory, Microsoft Word, Microsoft Excel, PDF
3w
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Help Desk Specialist
Baltimore, Maryland, United States
$22-$28/hr OnsiteFull Time
Tier-1 support experience, troubleshooting hardware/software, knowledge of Microsoft networking and Exchange, A+ or MCP preferred, ability to maintain privacy and work independently.
Microsoft Office, Microsoft windows OS, Microsoft Networking, Active Directory, IIS, IE, DHCP, DNS, Remote control technologies, Microsoft Exchange, Phone System, PBX, help desk software
1mo
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Help Desk Specialist
Fort Meade, Maryland, United States
$73k-$149k/yr OnsiteFull Time
Active TS/SCI with polygraph required; familiarity with Windows and Linux; strong problem-solving, communication, and customer service skills; 8-hour shifts during core hours 6:00am–4:00pm.
Windows, Linux
2mo
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26-2279: Help Desk Specialist (Senior) - Baltimore, MD
Baltimore, Maryland, United States
OnsiteFull Time
7+ YOESenior-level help desk with enterprise IT experience; strong Windows/AD, server, and networking know-how; customer-focused support.
Windows, Active Directory, DNS, DHCP, TCP/IP, Servers, Networking equipment, Scripting (PowerShell)
2w
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Tier II Help Desk Specialist
Silver Spring, Maryland, United States
$55k-$60k/yr HybridFull Time
4+ YOE4+ years IT experience, AA preferred; experience with Windows/macOS, Active Directory, networking, virtualization, endpoint protection, remote support, and ITSM (ServiceNow/Remedy); U.S. citizenship and ability to obtain Public Trust; Apple Device Support Certification required; CompTIA A+/Security+ preferred.
Windows, macOS, TCP/IP, DNS, DHCP, VPNs, Active Directory, Remote Desktop, SCCM, Bomgar, TeamViewer, VMware, Citrix, PIV, RSA, antivirus, anti-malware, ServiceNow, Remedy
6d
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Help Desk Specialist (Tier 2)
Linthicum, Maryland, United States
$85k-$109k/hr OnsiteFull Time
3+ YOERequires 3 years of Tier 2 or enterprise technical support experience, high school diploma or GED, and active TS/SCI clearance with Full Scope Polygraph. Bachelor's degree preferred.
ELM, Blackboard, VUport, Questionmark, Windows, Standard Operating Procedures (SOPs)
1mo
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Help Desk Support Specialist
Towson, Maryland, United States
$48k-$63k/yr OnsiteFull Time
Provide Tier 1/2 IT support for faculty, staff, and students; troubleshoot Windows, network, printing, AV, and account issues; maintain documentation and participate in cybersecurity and system updates.
Windows, Microsoft 365, Active Directory, Entra, Intune
6d
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IT Help Desk Support Specialist – Tier II
Aberdeen Proving Ground, Maryland, United States
OnsiteFull Time
3+ YOERequires Windows and enterprise software troubleshooting, networking fundamentals, enterprise IT support experience, DoD 8570/8140 certification, DCWF Code 411 compliance, and ability to obtain a security clearance.
Windows, TCP/IP, DNS, DHCP, Active Directory, ITIL, DISA Security Technical Implementation Guides (STIGs), IT service management (ITSM), Service Level Agreement (SLA)
2mo
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Help Desk Tier I Specialist - Remote after 8 weeks of training
Silver Spring, Maryland, United States
$18-$20/hr HybridFull Time
1+ YOEU.S. citizen able to obtain Public Trust, 1+ year IT support experience, strong customer service, troubleshooting, AD and endpoint security experience.
Active Directory, BitLocker, McAfee, Microsoft Windows, MacOS, Dell, Microsoft Office, Microsoft Teams, ServiceNow, Google Workspace, Google Meet, Google Voice, Cisco Webex, Zoom, GoToMeeting, BeyondTrust Remote Support, Adobe Acrobat, Adobe Creative products, Cisco VPN, Crestron, AMX, Dante
1mo
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Senior Project Support / Federal Travel Help Desk Specialist - NASA Goddard
Greenbelt, Maryland, United States
HybridFull Time
4+ YOEMust meet NASA access eligibility; extensive knowledge of Federal Travel Regulation and federal travel processes; 4+ years supporting federal travel programs; experience with ConcurGov and travel vouchers; Bachelor's degree preferred.
ConcurGov, Go.gov, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Adobe Acrobat, SharePoint, Help Desk ticketing systems, Knowledge Management systems
1mo
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IT Support Services II-Help Desk
Wilmington, Delaware, United States
OnsiteFull Time
3+ YOE3+ years IT support experience, strong OS and networking knowledge, helpdesk/ticketing experience, ability to troubleshoot complex issues and mentor junior staff.
Windows Server, Linux, macOS, ConnectWise, ServiceNow, JIRA, Zendesk, AWS, Azure, VMware, Hyper-V
5d
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Healthcare IT Support Specialist
Greenbelt, Maryland, United States
OnsiteFull Time
3+ YOEAssociate's or bachelor's degree in IT or related field, or equivalent experience; 3+ years in IT support; desktop, server, networking, application, telephony, and help desk support skills.
EMR, NextGen, EHR, TCP/IP, DNS, DHCP, VoIP, SIP, IVR, CompTIA A+, Network+, Server+
2w
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Information Technology Support Specialist - TS/SCI w/Poly
Annapolis Junction, Maryland, United States
$34-$46/hr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOETS/SCI+Poly clearance, Associates degree, 5+ years help desk experience, CompTIA Security+ within 3 months, remote access and help-desk skills, hardware/software troubleshooting and ticketing experience.
Help Desk Software, Remote access tools
3w
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Information Technology Support Specialist - TS/SCI w/Poly
Annapolis Junction, Maryland, United States
$34-$46/hr OnsiteFull Time
5+ YOEAssociates degree, TS/SCI with polygraph, US citizenship, CompTIA Security+ within 3 months, 5+ years help desk/IT support experience, skills in help desk software, remote support, ticketing, and remote access tools.
Help Desk Software, ticketing system, remote access tools
1mo
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SupportCenter Specialist - Tier 1
Rockville, Maryland, United States
$25-$28/hr HybridFull Time
2+ YOE2+ years help desk/IT support experience, CompTIA A+ and high school diploma/GED required. Proficiency with Windows/macOS, Microsoft 365, Active Directory/Azure AD, remote support tools, and ITSM; strong communication and troubleshooting skills.
Windows, macOS, Microsoft 365, Windows 365, Microsoft Office, Microsoft Excel, Active Directory, Azure AD, Okta, ITSM, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, TCP/IP, MFA
1mo
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AI Technology IT Support Specialist (Mid-Level)
Baltimore or Woodlawn
$80k-$157k/yr OnsiteFull Time
7+ YOEBachelor's degree,7+ years IT experience,ability to obtain Public Trust clearance,experience with AI infrastructure,help desk support,technical documentation and governance.
1mo
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End User Support Technician Tier 2
Gaithersburg, Maryland, United States
OnsiteFull Time
1+ YOEHigh school/GED required (associate preferred); A+, Microsoft Office Specialist, Microsoft 365 Modern Desktop Administrator Associate certifications required; 1 year help desk experience; valid driver’s license, insurance, and reliable vehicle.
ConnectWise, Microsoft Office, Microsoft Office 365, Kaseya, Windows, VMware, Microsoft Deployment Toolkit
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