11 help desk specialist jobs at 10 companies in Smithsburg, MD
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Help Desk Specialist
Winchester, Virginia, United States
$21-$32/hr OnsiteFull Time
High school diploma or equivalent required; IT associate degree preferred. Foundational Windows, networking, and application knowledge, strong customer service and communication skills, and ability to learn processes quickly.
Windows, ServiceNow
12h
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Help Desk Specialist I – Tier 1
Ashburn, Virginia, United States
$16-$17/hr HybridFull Time
1+ YOEHigh school diploma or GED, 1+ year of IT help desk or technical customer support experience, U.S. citizenship, CBP background investigation, rotating 24/7 coverage, and ability to travel 10%.
ServiceNow, GlobalProtect, Zscaler, Automated Commercial Environment (ACE), Amazon Connect, Windows OS, Microsoft Office, Active Directory, Microsoft Project, VPN, PIV
2mo
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Help Desk Specialist (Tier I/II)
Reston, Virginia, United States
OnsiteFull Time
2+ YOEActive Top Secret/SCI with VA favorable poly required; 2–5 years help desk or operations support experience; Tier I/II support experience; proficiency with ticketing systems; strong troubleshooting and communication skills.
ServiceNow, Remedy, Jira Service Management, Windows Server, Linux, Active Directory, Microsoft 365, Microsoft Exchange
1mo
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Help Desk Specialist I (Tier 1 Agent)
Ashburn or San Antonio or Orlando
$17-$20/hr OnsiteFull Time
1+ YOE1+ year IT help desk experience, knowledge of Windows, Microsoft Office, Active Directory, basic networking; ability to work rotating shifts (including nights/weekends/holidays); U.S. citizenship and successful CBP background investigation required.
ServiceNow, ServiceNow ITSM, Windows, Microsoft Office, Active Directory, GlobalProtect, Zscaler, Amazon Connect, DHS Workplace
3mo
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ACE Account Service Desk Specialist (Tier II – ASD)
Ashburn or Orlando or San Antonio
RemoteFull Time
2+ YOE2+ years IT help desk or support; bilingual English/Spanish; experience with web portals and trade operations; able to work rotating shifts; U.S. citizenship with BI clearance.
ServiceNow, ACE, ACE Portal, KMS, SOPs, ACE Reports
13h
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Computer Support Specialist
Frederick, Maryland, United States
OnsiteFull Time
Active DoD Secret clearance and CompTIA Security+ required. Associate degree desired with 5+ years of experience, troubleshooting expertise, customer service skills, and ServiceNow or similar help desk experience.
Microsoft Visio, Microsoft SharePoint, ServiceNow, Microsoft Access, Microsoft Excel, Microsoft Word
1mo
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SupportCenter Specialist - Tier 1
Rockville, Maryland, United States
$25-$28/hr HybridFull Time
2+ YOE2+ years help desk/IT support experience, CompTIA A+ and high school diploma/GED required. Proficiency with Windows/macOS, Microsoft 365, Active Directory/Azure AD, remote support tools, and ITSM; strong communication and troubleshooting skills.
Windows, macOS, Microsoft 365, Windows 365, Microsoft Office, Microsoft Excel, Active Directory, Azure AD, Okta, ITSM, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, TCP/IP, MFA
1mo
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AI Technology IT Support Specialist (Mid-Level)
Baltimore or Woodlawn
$80k-$157k/yr OnsiteFull Time
7+ YOEBachelor's degree,7+ years IT experience,ability to obtain Public Trust clearance,experience with AI infrastructure,help desk support,technical documentation and governance.
1mo
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End User Support Technician Tier 2
Gaithersburg, Maryland, United States
OnsiteFull Time
1+ YOEHigh school/GED required (associate preferred); A+, Microsoft Office Specialist, Microsoft 365 Modern Desktop Administrator Associate certifications required; 1 year help desk experience; valid driver’s license, insurance, and reliable vehicle.
ConnectWise, Microsoft Office, Microsoft Office 365, Kaseya, Windows, VMware, Microsoft Deployment Toolkit
1mo
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End User Support Technician Tier 3
Gaithersburg, Maryland, United States
OnsiteFull Time
2+ YOEHigh school diploma or GED required (associate preferred), 2 years help desk experience, valid driver\u0002s license and personal vehicle, A+, Microsoft Office Specialist or ACMT/Microsoft 365 Modern Desktop certs; experience with Office 365, VMWare, MDT, ConnectWise, Kaseya.
Office 365, VMWare, Microsoft Deployment Toolkit (MDT), ConnectWise, Microsoft Office, Kaseya, Windows
1mo
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End User Support Technician Tier 2
Gaithersburg, Maryland, United States
OnsiteFull Time
1+ YOEProvide Tier 2 technical support troubleshooting workstation/server/software/hardware/network issues, manage tickets, create documentation, provide onsite support when requested; requires 1 year help desk experience, HS diploma (assoc. preferred), A+, Microsoft Office Specialist, Microsoft 365 Modern Desktop cert, valid driver’s license and vehicle...
ConnectWise, Microsoft Office, Kaseya, VMware, Microsoft Office 365, Microsoft Deployment Toolkit (MDT), Windows 10