163 help desk support jobs at 109 companies in Washington, DC
2mo
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Help Desk Technician
Baltimore, Maryland, United States
$18-$21/hr OnsiteFull Time
1+ YOEHelp desk support with ServiceNow documentation and hardware/software issue resolution; 1 year of call center/help desk experience; Public Trust clearance required.
ServiceNow, Skype, Teams, Windows, Microsoft SMS, Microsoft Office, Microsoft Exchange/Outlook
2mo
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Help Desk Manager
Tysons Corner, Virginia, United States
$120k-$135k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree with 5 years IT support,2 years help desk management,ITIL v4 certified,Secret clearance required,experience with service desk operations and performance management.
4d
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Help Desk Manager
Fort Meade, Maryland, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree, 5 years of IT support experience, 2 years as a Help Desk Manager, ITIL v4 certification, and Secret clearance required; service desk ticketing software experience preferred.
Service Desk
2mo
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Help Desk Supervisor
Washington, District of Columbia, United States
RemoteFull Time
Supervise help desk staff, provide remote end-user support, set up training programs, and coordinate support; must obtain Public Trust clearance and be authorized to work in the US.
2mo
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Help Desk Specialist
Washington or Virginia or United States
RemoteFull Time
Bachelor's in CS/InfoSec or related, active Public Trust clearance, help desk experience supporting Health IT/software development, reside in Washington DC metro area, ability to travel CONUS.
1mo
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Help Desk Manager
Reston, Virginia, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT support experience with 2+ years leading help desk teams; experience with multi-site support, ticket/ SLA management, process and knowledge management; strong people management, communication, and reporting skills; ITIL preferred.
Microsoft, Dayforce Wallet
4d
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Help Desk Specialist
Annapolis Junction, Maryland, United States
$76k-$126k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical discipline and 5 years of experience, or 5 additional years of help desk experience; Security+ certification, Tier 1 support experience, and active TS/SCI with polygraph required.
AWS, Linux, Windows, ServiceNow
5h
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Help Desk Specialist
Washington, District of Columbia, United States
$55k-$70k/yr OnsiteTemporary
5+ YOEActive public trust or higher clearance, 5+ years in help desk analysis or technical support, Tier 1–3 troubleshooting experience, ticket diagnosis and resolution skills; technology bachelor's degree preferred.
ServiceNow, ITIL v3.1, ITIL v4
3w
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Help Desk Specialist
Arlington, Virginia, United States
$45k-$50k/yr HybridFull Time
2+ YOEBachelor's in IT/CS,2+ years help-desk/desktop support,ITIL familiarity,Windows and Microsoft Office 365 proficiency,experience with Remedy or ServiceNow,PC and LAN fundamentals,ability to obtain Public Trust.
Windows, Microsoft Office 365, Remedy, ServiceNow
1mo
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Help Desk Support Specialist
Towson, Maryland, United States
$48k-$63k/yr OnsiteFull Time
Provide Tier 1/2 IT support for faculty, staff, and students; troubleshoot Windows, network, printing, AV, and account issues; maintain documentation and participate in cybersecurity and system updates.
Windows, Microsoft 365, Active Directory, Entra, Intune
2mo
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Help Desk Specialist
Washington, District of Columbia, United States
$69k-$95k/yr OnsiteFull Time
3+ YOE3+ years IT help desk experience in defense/federal environments, DoD cybersecurity knowledge (RMF/DISA), SharePoint and SIPR/NIPR/VTC support, DoD 8570 IAT-II certification required, TS/SCI clearance required.
SharePoint, VTC, SIPR, NIPR, Risk Management Framework (RMF), DISA
2d
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HELP DESK TECHNICIAN
Washington, District of Columbia, United States
OnsiteFull Time
Requires a high school diploma or equivalent, 2+ years of enterprise help desk or desktop support experience, Microsoft 365 and Windows troubleshooting, customer service skills, U.S. citizenship, and ability to obtain Tier 4 High Risk Public Trust clearance.
2w
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APACS Help Desk Coordinator
Arlington, Virginia, United States
OnsiteFull Time
10+ YOEUS citizen with active Top Secret/SCI clearance, bachelor’s degree, 10 years technical experience (5 years DoD), experience overseeing help desk and APACS support.
APACS, NIPRNET, SIPRNET, API, DISA
2mo
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IT Help Desk Technician
Washington, District of Columbia, United States
HybridFull Time
5+ YOE5+ years help desk/IT support experience; Windows 11 and Microsoft 365 experience; strong troubleshooting, communication, and customer-service skills; bachelor’s degree in IT/CS preferred; technical certifications a plus.
Windows 11, Microsoft 365
1mo
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Senior Help Desk Specialist
Washington, District of Columbia, United States
$50k-$65k/yr OnsiteFull Time
5+ YOE5+ years help desk experience, strong customer support and communication skills, ability to obtain USDA clearance, knowledge of LANDESK/ServiceNow ticketing and ITIL practices, PC and mobile device troubleshooting.
LANDESK, ServiceNow, Zoho, InTune, Android, Apple iPhone, VOIP, Dell, Windows 11, Microsoft Exchange, Microsoft System Center Endpoint Protection, Microsoft Distributed File System (DFS), Blackberry, Microsoft Active Directory (AD), Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), CheckPoint Full Disk Encryption, Skype for Business, Microsoft SharePoint, SAMSUNG S20, Microsoft Office, TEAMs, LANDesk
3d
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Help Desk Specialist
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOERequires 3+ years in service desk or support, strong communication, PC hardware and software proficiency, and ability to obtain Public Trust clearance. A+ and Dell certifications preferred.
Microsoft Windows 10, Microsoft Office 365, Microsoft Teams, ServiceNow, Windows Active Directory Users and Computers, Apple iPhone, Apple iPad, Windows tablets, VoIP, VPN, Citrix, Wi-Fi, Bluetooth, Microsoft Office Suite, PC hardware, MFPs, printers, scanners
2mo
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Help Desk Jr. Analyst
Columbia, Maryland, United States
HybridFull Time
2+ YOEAssociate's degree or equivalent experience, 2+ years help desk/technical support experience, strong communication and troubleshooting, ability to document issues. Must meet U.S. residency/work-history and authorization requirements and be able to obtain Public Trust clearance.
Agile, DevSecOps, CMS
2mo
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Help Desk Technician I
Manassas, Virginia, United States
OnsiteFull Time
1+ YOE1–2 years IT support/help desk; strong customer service; familiar with Microsoft 365; basic networking; able to multitask in agile environment.
Microsoft 365, Azure Active Directory, Intune, VPN, DNS, DHCP, TCP/IP, End-user ticketing systems, ZenDesk, ServiceNow, Jira Service Management
2d
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Tier 1 Help Desk Lead
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years leading Help Desk, Service Desk, or Contact Center teams, high-volume support experience, ITIL knowledge, KPI management, and proficiency with Windows, Microsoft 365, Active Directory, Azure AD, Intune, ServiceNow, and BMC Remedy.
Microsoft Windows 10/11, Microsoft 365, Active Directory, Azure AD / Entra ID, Microsoft Intune, ServiceNow, BMC Remedy
1mo
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Help Desk Manager Level I
Rosslyn, Virginia, United States
$165k/yr OnsiteFull Time
2+ YOEBachelor's in IT or equivalent experience, 2+ years IT support/help desk experience, familiarity with ServiceNow or Zendesk, Windows/macOS knowledge, strong communication, and relevant certifications (CompTIA A+, ITIL, HDI, COBIT).
ServiceNow, Zendesk, Windows, macOS, ITIL
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