Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
65 help desk technician jobs at 38 companies in Silver Spring, MD
2mo
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Help Desk Technician
Baltimore, Maryland, United States
$18-$21/hr OnsiteFull Time
1+ YOEHelp desk support with ServiceNow documentation and hardware/software issue resolution; 1 year of call center/help desk experience; Public Trust clearance required.
ServiceNow, Skype, Teams, Windows, Microsoft SMS, Microsoft Office, Microsoft Exchange/Outlook
1mo
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Help Desk Technician
Arlington, Virginia, United States
HybridFull Time
1+ YOE1–3 years help desk experience, experience with AI tools, BS or equivalent experience, strong written/oral communication, problem solving, multitasking, and organizational skills; financial services background beneficial.
Artificial intelligence (AI) tools
3d
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HELP DESK TECHNICIAN
Washington, District of Columbia, United States
OnsiteFull Time
Requires a high school diploma or equivalent, 2+ years of enterprise help desk or desktop support experience, Microsoft 365 and Windows troubleshooting, customer service skills, U.S. citizenship, and ability to obtain Tier 4 High Risk Public Trust clearance.
3mo
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IT Help Desk Technician
Washington, District of Columbia, United States
HybridFull Time
5+ YOE5+ years help desk/IT support experience; Windows 11 and Microsoft 365 experience; strong troubleshooting, communication, and customer-service skills; bachelor’s degree in IT/CS preferred; technical certifications a plus.
Windows 11, Microsoft 365
2mo
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Help Desk Technician I
Manassas, Virginia, United States
OnsiteFull Time
1+ YOE1–2 years IT support/help desk; strong customer service; familiar with Microsoft 365; basic networking; able to multitask in agile environment.
Microsoft 365, Azure Active Directory, Intune, VPN, DNS, DHCP, TCP/IP, End-user ticketing systems, ZenDesk, ServiceNow, Jira Service Management
2mo
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Tier 1 Help Desk Technician
Herndon or Washington
$20-$24/hr OnsiteFull Time
2+ YOE2+ years help desk/IT support experience; HS diploma; experience with Cherwell or ServiceNow; knowledge of Microsoft Office, Exchange, Active Directory, and iOS; strong phone and written communication; US citizenship and ability to obtain Secret clearance; HDI CSR/MCP/Google IT certifications or commitment to obtain.
Cherwell, ServiceNow, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Exchange, Active Directory, iOS, ACD
2mo
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Help Desk Technician
Washington, District of Columbia, United States
$45k-$52k/yr OnsiteFull Time
3+ YOEProvide Tier 1/2 IT support using ServiceNow, troubleshoot Windows/macOS/iOS/Android, CompTIA A+ required, ServiceNow ITSM experience required, Bachelor’s degree or 3+ years related experience.
ServiceNow ITSM, ServiceNow, Windows 11, macOS, Android, iOS
2w
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Help Desk Technician
Washington, Washington, D.C., United States
$38/hr OnsiteFull Time
US citizen with active Secret clearance, bachelor’s degree or relevant IT experience, technical support experience with Windows/iOS/Linux, strong troubleshooting and communication skills, able to work onsite in Washington, DC.
Window, iOS, Linux
2mo
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Help Desk Technician - TS/SCI W/ Polygraph
Washington, District of Columbia, United States
$34-$45/hr OnsiteFull Time
4+ YOEUS citizen with TS/SCI clearance (polygraph), 4+ years help-desk experience, AA/AS or equivalent experience, Security+ CE and related IT certifications, strong customer service and troubleshooting skills.
Microsoft 365
1w
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SME Help Desk Technician
Bethesda, Maryland, United States
OnsiteFull Time
Vista Global Solutions: Provides information technology and technical services to federal agencies.
8+ YOEBachelor's degree in IT or related field, 8+ years of enterprise technical support, MFA and authentication platform experience, documentation and training skills, and Public Trust or Secret eligibility.
YubiKey, MFA
1w
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SME Help Desk Technician
Bethesda, Maryland, United States
OnsiteFull Time
8+ YOEBachelor's degree in IT or related field, 8+ years of enterprise technical support, MFA and authentication platform experience, technical documentation, training, and Public Trust or Secret eligibility.
YubiKey, Multi-Factor Authentication (MFA)
1w
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SME Help Desk Technician
Bethesda, Maryland, United States
OnsiteFull Time
8+ YOEBachelor's degree in IT or related field, 8+ years of enterprise technical support, MFA and authentication platform experience, documentation, training, and Public Trust or Secret eligibility.
YubiKey, MFA
2mo
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Help Desk Technician - TS/SCI W/ Polygraph
Washington, District of Columbia, United States
$34-$45/hr OnsiteFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
4+ YOETS/SCI clearance (current) and ability to obtain TS/SCI + polygraph, US citizenship, 4+ years related experience (AA/AS + 5+ years option), Security+ CE and PWS 9.1/ITIL/A+/HDI-CSR/MS 365 certs, help desk troubleshooting and customer service skills.
ITIL, Microsoft 365
5d
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Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
Washington or Gaithersburg
$112k/yr OnsiteFull Time
3+ YOEAssociate's degree and 3+ years of help desk experience for mid-level roles; bachelor's degree and 6+ years for senior roles. Requires technical troubleshooting, customer service, ITSM systems, and complex issue resolution.
ServiceNow, Microsoft 365, Azure, ITIL, CMMI-DEV, CMMI-SVC
1mo
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Help Desk Technician - Tier 3
Dulles, Virginia, United States
$70k-$90k/yr OnsiteFull Time
5+ YOE5+ years IT experience (3+ in MSP), expertise in Microsoft 365, Azure AD/Entra ID, Windows and macOS, PowerShell, networking (TCP/IP, VLANs, Fortinet/Meraki/Sophos), backup/DR, RMM/PSA (ConnectWise preferred).
Microsoft 365, Azure AD, Entra ID, Windows, Apple/macOS, PowerShell, Fortinet, Meraki, Sophos, ConnectWise, VMware, Hyper-V, Google Admin, RMM, PSA, TCP/IP
1w
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Help Desk Technician II - Contingent
Arlington, Virginia, United States
OnsiteFull Time
3+ YOE3 years IT support experience, high school diploma/GED, desktop/laptop/network troubleshooting, system imaging and configuration management, proficiency with ServiceNow, SCCM, Remote Desktop, strong interpersonal skills.
ITSM, ServiceNow, SCCM, Remote Desktop
4d
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IT Help Desk I
Fairfax, Virginia, United States
$45k-$65k/yr OnsiteFull Time
2+ YOETwo years of corporate IT experience, troubleshooting and customer service skills, security knowledge, hardware and software support abilities, strong communication, and reliable transportation. U.S. work authorization required.
Microsoft Office 365, Adobe Suite, Encompass, Microsoft Active Directory, Microsoft Intune, Autopilot, Spiceworks, ConnectWise, ZenDesk, LogMeIn, GoToAssist, ScreenConnect, Encompass 360, Windows 10
2mo
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Service Desk Technician I
Washington, District of Columbia, United States
HybridFull Time
2+ YOEAuthorization to work in the U.S., ability to obtain Public Trust clearance, minimum 2 years IT help desk experience (CompTIA A+ may substitute for 1 year), Service Desk and workstation troubleshooting skills.
ServiceNow, 10Zig zero clients
2mo
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Service Desk Technician I
Nottingham, Maryland, United States
$22-$27/hr OnsiteFull Time
2+ YOEAssociate's degree (or IT certifications), 2 years help desk/IT support experience, strong communication and time-management, troubleshooting, ticketing, and customer service skills.
Microsoft PowerShell, Microsoft Windows 10, Microsoft Windows Server 2012, GPS, CIM
2w
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Service Desk Technician (6757)
Rosslyn, Virginia, United States
$50k-$60k/yr OnsiteFull Time
2+ YOE2+ years help desk experience with ServiceNow and/or Remedy, knowledge of PC/server/application hardware and Windows 7/10, high school diploma, active Secret clearance, strong communication and troubleshooting skills.
ServiceNow, Remedy, Windows 7, Windows 10
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