1mo
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Help Desk Manager
Tysons Corner, Virginia, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree with 5 years IT support experience, 2 years as Help Desk Manager, ITIL v4 certification, active Secret clearance required.
2mo
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Help Desk Specialist
Springfield, Virginia, United States
OnsiteFull Time
3+ YOEBachelor's degree in CS or related field; 3+ years in help desk; Windows, Office, networking knowledge; strong communication and problem-solving; team-oriented.
Windows, Microsoft Office, Networking, Ticketing system
2mo
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Help Desk Technician
Reston, Virginia, United States
OnsiteFull Time
2+ YOE2+ years in technical support; experience with a Help Desk; Dell/Lenovo hardware; Windows OS; Office; strong communication; able to manage multiple projects.
Windows OS, Office 2016+, Dell hardware, Lenovo hardware, Jira
3d
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Help Desk Analyst
Alexandria or Moorefield
$24-$29/hr OnsiteFull Time
2+ YOE2+ years help desk experience or associate degree; experience with EntraID/Active Directory, Service Desk ticketing, Microsoft Office; customer service and troubleshooting skills.
EntraID, Active Directory, Microsoft Office, Service Desk ticketing application
1w
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Help Desk Specialist
Arlington, Virginia, United States
$24-$32/hr OnsiteFull Time
Active Secret clearance required; Tier II help desk experience; knowledge of Active Directory, VDI/VMware, VOIP, and Microsoft software; strong troubleshooting and communication skills.
Active Directory, VMware, Virtual Desktop Infrastructure (VDI), VOIP, Microsoft software products
1mo
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Help Desk Specialist
Fort Belvoir, Virginia, United States
OnsiteFull Time
2+ YOE2 years help desk experience, CompTIA A+ certification, experience with Windows, e-mail/directories, PC/printer troubleshooting, strong customer service and communication; active Secret clearance required.
Windows, DoD help desk ticketing systems, e-mail systems, directories
3mo
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Help Desk Technician
Richmond, Virginia, United States
OnsiteFull Time
1+ YOE1-3 years in help desk/MSP; strong Windows 10/11, Windows Server, Active Directory; Microsoft 365; networking basics; RMM/PSA tools; customer service.
Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, Windows Server 2022, Active Directory, Group Policy, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Azure AD/Entra ID, Networking, TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi, RMM tools (Kaseya, Datto, ConnectWise Automate), PSA ticketing systems (ConnectWise Manage), PowerShell
1mo
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Help Desk Specialist
Washington or Virginia or United States
RemoteFull Time
Bachelor's in CS/InfoSec or related, active Public Trust clearance, help desk experience supporting Health IT/software development, reside in Washington DC metro area, ability to travel CONUS.
1mo
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Help Desk Technician
Arlington, Virginia, United States
HybridFull Time
1+ YOE1–3 years help desk experience, experience with AI tools, BS or equivalent experience, strong written/oral communication, problem solving, multitasking, and organizational skills; financial services background beneficial.
Artificial intelligence (AI) tools
6d
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Help Desk Specialist
Arlington, Virginia, United States
$45k-$50k/yr HybridFull Time
2+ YOEBachelor's in IT/CS,2+ years help-desk/desktop support,ITIL familiarity,Windows and Microsoft Office 365 proficiency,experience with Remedy or ServiceNow,PC and LAN fundamentals,ability to obtain Public Trust.
Windows, Microsoft Office 365, Remedy, ServiceNow
3mo
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Help Desk Technician
Stafford, Virginia, United States
OnsiteFull Time
5+ YOE5+ years of help desk experience; IAT Level II (Security+ or DoD 8140); ITSM ticketing (Remedy/ServiceNow); AD; imaging; MDM/Intune; strong customer service and TS/SCI clearance requirements.
Remedy, ServiceNow, Active Directory, Intune, Microsoft Office, antivirus, VPN, GVS, DoD policies
3mo
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Help Desk Technician
Quantico, Virginia, United States
OnsiteFull Time
5+ YOE5+ years in a help desk or technical support role; TS/SCI clearance; Security+ or DoD 8140; ITSM ticketing (Remedy/ServiceNow); Active Directory; device imaging; mobile device management; VPN; VTC/GVS experience.
Remedy, ServiceNow, Active Directory, Microsoft Office, VPN, Intune, VTC/GVS, Purebred, VoIP, Navy coordination
1mo
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Help Desk Manager
Reston, Virginia, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years IT support experience with 2+ years leading help desk teams; experience with multi-site support, ticket/ SLA management, process and knowledge management; strong people management, communication, and reporting skills; ITIL preferred.
Microsoft, Dayforce Wallet
1mo
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Help Desk Analyst
Quantico, Virginia, United States
OnsiteFull Time
2+ YOESecret clearance required; IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) required; ITILv4 desired; 2+ years help desk experience; experience with Windows, Microsoft Office, and Remedy; strong communication and problem-solving skills.
Windows, Microsoft Office, Remedy Ticketing System
1mo
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Help Desk Specialist II
Virginia, United States
$24-$26/hr RemoteFull Time
2+ YOEHigh school diploma or equivalent, 2+ years Tier II IT help desk experience, U.S. citizenship and ability to pass CBP background investigation, available for rotating 24x7x365 shifts, experience with VPNs, MDM, and PIV access.
AirWatch, Workspace ONE MDM, Global Protect, Zscaler, DHS Workplace (WaaS), Microsoft Office, Microsoft Office 365, Microsoft Outlook, Windows, Active Directory, ServiceNow, Microsoft Project, Amazon Connect
4w
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Help Desk Agent I
Front Royal or Virginia
RemoteFull Time
0.5+ YOEUS citizen required; background checks. 6+ months computer hardware/software support, help desk/desktop support experience, ticketing and documentation skills, Microsoft Office/Windows proficiency, customer service and troubleshooting; technical certs preferred.
Microsoft Office, Internet Explorer 8, Internet Explorer 11, Windows 7, Windows 10, Terminal Services, VPN software, Office 2010, Microsoft Outlook, Ticketing System, Android, iOS
2w
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Temporary Turn Help
Harrisonburg, Virginia, United States
$12-$15/hr OnsiteTemporary
1+ YOEHigh school diploma or equivalent; 1+ years related or housing industry experience preferred; basic computer skills; knowledge of Fair Housing and OSHA; able to lift up to 100 lbs and work outdoors and nights/weekends.
1w
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Help Desk I
Arlington, Virginia, United States
OnsiteFull Time
2+ YOEProvide Tier I ITSM support: troubleshoot end-user issues, respond via phone/email, document and track incidents. Associates degree and 2 years IT support experience required; Secret clearance required.
ITSM, Active Directory
1mo
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Help Desk Technician I
Manassas, Virginia, United States
OnsiteFull Time
1+ YOE1–2 years IT support/help desk; strong customer service; familiar with Microsoft 365; basic networking; able to multitask in agile environment.
Microsoft 365, Azure Active Directory, Intune, VPN, DNS, DHCP, TCP/IP, End-user ticketing systems, ZenDesk, ServiceNow, Jira Service Management
3w
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Help Desk Manager Level I
Rosslyn, Virginia, United States
$165k/yr OnsiteFull Time
2+ YOEBachelor's in IT or equivalent experience, 2+ years IT support/help desk experience, familiarity with ServiceNow or Zendesk, Windows/macOS knowledge, strong communication, and relevant certifications (CompTIA A+, ITIL, HDI, COBIT).
ServiceNow, Zendesk, Windows, macOS, ITIL
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