26 helpdesk jobs at 23 companies in Alpharetta, GA
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Helpdesk Technician
Atlanta, Georgia, United States
OnsiteFull Time
Authority Brands: Franchising platform for residential and home maintenance services.
2-year degree or equivalent experience; proven helpdesk/IT support experience; knowledge of office automation, databases, remote-control tools; Azure, Office 365, Exchange Online, Windows 10; Jira preferred; strong communication and troubleshooting skills.
Jira, Azure, Office 365, Exchange Online, Windows 10
Georgia Southwestern State University: Public university offering undergraduate and graduate degree programs.
Federal Work Study award required; enrolled at least 6 credits and in good academic and conduct standing. Must communicate clearly, apply problem-solving, and support Microsoft 365 and campus technologies.
Microsoft 365, OneDrive, Word, Microsoft Excel, PowerPoint, Microsoft Teams, MyCourses, Claw Mail, Claw Print, GGC Wireless, Help Desk ticketing system, Banner
Gainwell Technologies: Delivers technology solutions for public health and Medicaid programs.
High school diploma required; call center or healthcare/Medicaid experience a plus. Must have strong customer service, written and oral communication, multitasking, and basic helpdesk/Microsoft Office skills.
Remote Helpdesk Support Technician (Active Directory)
Atlanta, Georgia, United States
$50k-$55k/yrRemoteFull Time
Reynolds and Reynolds: Provides software and services for automotive retailers.
2+ YOE2-3 years helpdesk/desktop support, IT certification or technical education, Windows Active Directory experience, ticketing system experience, printer/scanner/wireless and networking troubleshooting, knowledge of Windows Server and Microsoft Exchange.
Active Directory, Windows Server 2003, Windows Server 2008, Windows Server 2012, Microsoft Exchange Server 2007, Microsoft Exchange Server 2010, Microsoft Exchange Server 2013
The Southern Credit Union: Member-owned financial cooperative providing banking and lending services.
1+ YOERequires 1–2 years of IT/IS experience, preferably in financial services, networking and hardware knowledge, strong communication and troubleshooting skills, and experience with Active Directory and Microsoft 365 administration.
Active Directory, Microsoft 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Local Area Network (LAN), Wide Area Network (WAN)
Century Solutions Group: Provides managed IT and cybersecurity services for businesses.
3+ YOE3+ years IT support experience, High School diploma or equivalent (degree preferred), Microsoft 365 or Azure Fundamentals certification, Active Directory and Microsoft 365/Azure AD experience, networking and virtualization skills, strong communication and documentation.
ConnectWise, IT Glue, Microsoft Teams, Active Directory, Azure AD, Microsoft 365, DHCP, DNS, VPN, Remote Desktop, RD Gateway, TruGrid, Hyper-V, VMware ESXi, Cisco Meraki, AnyConnect VPN, Todyl SGN, ConnectWise PSA
Carolina Handling: Sells and services material handling equipment and automation solutions.
2+ YOEAssociate degree in IT or CS with 2+ years experience; helpdesk and hardware/network troubleshooting; strong customer service, communication, and analytical skills.
M365, Windows Server 2016-2022, Remote Desktop Services (RDS), Active Directory, GPO, Intune, Entra, Teams, M365 & Azure Administration, Windows 11, Android OS, iOS, Intune, ManageEngine, VMware, ScreenConnect, RDP, Manage Engine ServiceDesk+, ADManager+, Endpoint Central, Ubiquiti Unifi, Microsoft Defender, PowerShell
BeVera Solutions: Provides public health professional services and data science training.
2+ YOEAssociate's or Bachelor's in IT or related,2–4 years helpdesk/technical support experience, familiarity with Linux and basic networking, experience with ticketing systems, strong communication and documentation skills.
Surya: Designs and manufactures premium rugs and home decor products.
1+ YOEBachelor’s degree in a related field or 1–3 years of equivalent IT/helpdesk experience; Windows and Microsoft 365 troubleshooting, ticketing systems, networking fundamentals, communication, and multitasking skills required.
Windows, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Zoom, ServiceNow, Jira Service Management, Zendesk, Microsoft Intune, Active Directory, Entra ID, PowerShell, DNS, DHCP, VPN
Cushman & WakefieldNYSE: CWK: Global commercial real estate and property services firm.
1+ YOEAt least 1 year in facilities coordination, work order management, helpdesk, or administrative support; CMMS experience preferred; Microsoft Office proficiency and strong communication and organizational skills required.
CMMS, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Customer Support Coordinator - Greater Atlanta Area
Atlanta, Georgia, United States
HybridFull Time
Solutionz: Designs and installs professional audiovisual and conferencing systems.
High school diploma required; relevant associate or bachelor's degree preferred. Requires customer support or helpdesk experience, ticketing-system proficiency, strong communication, organization, multitasking, and Microsoft Office skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook, FRESH
Momar: Manufactures specialty chemicals and provides facility maintenance solutions.
3+ YOE3+ years helpdesk/systems support experience, proficiency with PowerShell and Microsoft Entra ID (Azure AD), Windows domain knowledge, Microsoft products, networking fundamentals, malware removal familiarity, strong communication.
Caddell Construction: A customer-focused general contractor undertaking complex commercial, governmental, and international construction projects.
2+ YOEHelpdesk administration, PC and smartphone deployment, user support for Microsoft Office and conferencing tools, hardware/software troubleshooting, Active Directory and Windows experience, Associates degree or 2 years IT experience, ability to lift 50+ lbs.
Cisco Webex, Zoom, Microsoft Teams, Office 365 Admin, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Windows 10, Windows 11, Windows Server, Active Directory, SolarWinds, Web Helpdesk
Softthink Solutions: Provides IT services and solutions to federal government agencies.
2+ YOEOn-site City Hall support Mon–Fri 8 AM–5 PM, use ticketing system and meet SLAs (Critical 30 min, High 1 hr, Standard 4 business hrs). 2–4 years helpdesk/desktop experience, Windows/printer/network troubleshooting, associate degree preferred, A+/Network+/MCP a plus.
Londonderry or Joplin or Litchfield Park or Gainesville
$130k-$180k/yrHybridFull Time
LibertyNYSE: AQN: Provides regulated electricity, water, and natural gas utility services.
Bachelor’s degree in electrical engineering, information technology, computer science, or related field; extensive utility AMI experience and IT team, vendor, and complex technology project management experience.
Advanced Metering Infrastructure (AMI), SAP, SAP IS-U, Helpdesk
Sopra Banking Software: Provides cloud-native banking and lending software solutions.
2+ YOEHigh school diploma and 2–3 years of customer service/support experience required. Requires technical troubleshooting, help desk software, mobile operating systems, excellent communication, and problem-solving skills.
Android, iOS, help desk software, remote support tools, CRM systems
Technical College System of Georgia: Provides technical education and workforce development across Georgia.
3+ YOEAssociate's degree and three years of related experience required; experience may substitute for the degree year-for-year. Requires IT support, hardware, software, networking, troubleshooting, communication, and training skills.