2 helpdesk analyst jobs at 2 companies in Maryvale, AZ
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2mo
SERVICE DESK ANALYST
Phoenix, Arizona, United States
$25/hrHybridFull Time, Part Time
State of Arizona: Provides public administration and social services for Arizona residents.
2+ YOEProvides end-user hardware and software support. Requires troubleshooting, communication, organization, independent work, and a valid state driver's license; an associate degree and 2+ years of IT helpdesk experience are preferred.
Microsoft Windows 7, Microsoft Windows 10, Microsoft Office 2016, Microsoft Office 2019, Chrome, Internet Explorer, Microsoft Edge, Cisco, BMC TrackIT, Arizona Management System (AMS), Electronic Employment Eligibility Verification Program (E-Verify), Local Area Network (LAN)
Advanced Onion: Provides identity analytics and cybersecurity services for federal agencies.
1+ YOE1–3 years NOC/SOC or Tier 1/2 helpdesk experience; basic cloud knowledge (AWS or OCI); familiarity with ServiceNow, Jira, SolarWinds, Elastic, APM; ability to work 12-hour night shifts; DoD Secret clearance required.