2 helpdesk analyst jobs at 1 company in Needham, MA
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IT Support Analyst
Boston, Massachusetts, United States
$55k-$75k/yr HybridFull Time
Helpdesk experience, 1-3 years ITIL v4 preferred, degree in computer science or 3 years equivalent experience, familiarity with AD/DFS/DNS/WSUS, Microsoft 365 apps, Windows, JAMF, SCCM, PowerShell, and strong customer service skills.
ITIL v4, AD, DFS, DNS, WSUS, Microsoft Windows 10, Microsoft Windows 11, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Microsoft Teams, Microsoft Exchange, Microsoft Windows Server 2016, Microsoft Windows Server 2019, SCCM, AutoPilot, In-Tune, JAMF, Veeam, Egnyte, PowerShell, Fortinet VPN, Office 365
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IT Support Analyst - Must reside in the Boston area
Boston, Massachusetts, United States
$55k-$75k/yr HybridFull Time
1+ YOEDegree in CS or 3 years equivalent; 1-3 years IT/helpdesk experience; ITIL v4 preferred; experience with AD, Windows, Office 365, device management, backup and VPN; strong problem-solving and customer service skills.
Laptops, PCs, macOS, iPhones, Androids, AD, DFS, DNS, WSUS, Print Services, Microsoft Windows 10/11, Microsoft Office (Excel), Microsoft Office (Outlook), Microsoft Office (PowerPoint), Microsoft Office (Word), Microsoft Teams, Microsoft Exchange, Microsoft Windows Server 2016/2019, WSUS, SCCM, AutoPilot, In-Tune, JAMF, Veeam, Egnyte, PowerShell, Fortinet VPN, Direct Access, Office 365 Administration