3 helpdesk engineer jobs at 2 companies in Fall River, MA

1mo
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Solutions Engineer - Remote
Austin or New York or Raleigh or Portland or Nashville or Miami or Boston or Seattle or Chicago or London
RemoteFull Time
Siena
Siena: Autonomous AI customer service platform for e-commerce brands.
3+ YOE3+ years pre-sales/Solutions Engineer experience in B2B SaaS, hands-on with APIs and Postman, experience building integrations and owning demos/POCs, familiarity with Shopify and helpdesk ecosystems, strong written and verbal communication.
Postman, Shopify, Gorgias, Zendesk, Kustomer, Dixa, Linear, ChatGPT, Claude, Perplexity Pro, Cursor, Lovable, Siena Intelligence
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Manager, DTC Software Engineering
St. Louis or Boston
$122k-$183k/yr HybridFull Time
New Balance: Designs and manufactures athletic footwear, apparel, and sports equipment.
10+ YOE4+ Mgmt10+ years technical experience, 4+ years managing engineers, Bachelors in CS/IS or related, eCommerce experience preferred, strong engineering best practices and security knowledge.
HTTP, HTML, CSS, JavaScript, Node.js, .Net, C#, Java, PHP, REST, SOA, microservices, message queues, databases, Microsoft Azure, Salesforce Commerce Cloud, Confluence, Jira, Service Desk, Bitbucket
2mo
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Director of End User Services
Chelsea, Massachusetts, United States
$119k-$185k/yr HybridFull Time
Commonwealth of Massachusetts
Commonwealth of Massachusetts: Providing public services and governance to the people of Massachusetts.
5+ YOE5+ MgmtLeads statewide end-user services organization; manages Service Desk, Deskside, and Desktop Engineering; oversees 24x7 operations; hybrid work location; travel minimal; reports to Deputy CIO.
Service Desk, Deskside support, Desktop Engineering, Windows imaging, Software packaging, Patching endpoint devices