12 helpdesk manager jobs at 7 companies in Maryland
2mo
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Helpdesk Shift Supervisor
Annapolis Junction, Maryland, United States
OnsiteFull Time
7+ YOEActive Secret security clearance and US citizenship required; 7+ years helpdesk/service desk or customer service experience; must reside within commutable distance; able to work rotating and flexible shifts.
3w
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Helpdesk Shift Supervisor (Annapolis Junction, MD)
Annapolis Junction, Maryland, United States
OnsiteFull Time
7+ YOEActive Secret clearance and 7+ years of helpdesk, service desk, call center, or equivalent customer service experience. Requires onsite availability, on-call participation, and rotating shift flexibility.
XML
1mo
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IT Support Technician - Helpdesk
Annapolis, Maryland, United States
OnsiteFull Time
5+ YOEHigh school diploma,5+ years supporting enterprise technology,strong Windows and Microsoft 365 troubleshooting,endpoint deployment and management experience (ConfigMgr/Intune),ITSM and basic cybersecurity familiarity,excellent communication.
Microsoft Windows, Microsoft 365, Microsoft Configuration Manager, Microsoft Intune, Autodesk AutoCAD, Civil 3D, Bentley
17h
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IT Manager
Fulton, Maryland, United States
$130k/yr HybridFull Time
Bachelor's degree or equivalent experience, 5+ years in IT, network and systems management, cybersecurity, IT budgeting, vendor management, M365 and Azure proficiency; healthcare IT experience preferred.
M365, Azure, PMP, ITIL, CompTIA, CISSP, Microsoft, Cisco, helpdesk ticketing systems, IT service management (ITSM), HIPAA, Health Insurance Portability and Accountability Act (HIPAA), HSA, FSA, 401k
2w
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Help Desk Manager
Fort Meade, Maryland, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree, 5 years of IT support experience, 2 years as a Help Desk Manager, ITIL v4 certification, and Secret clearance required; service desk ticketing software experience preferred.
Service Desk
3w
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Principal Research Associate Implementation & Customer Support
Bethesda, Maryland, United States
$120k-$144k/yr HybridFull Time
5+ YOEMaster's+8yrs or PhD+5yrs experience,10yrs contract work with CMS,6yrs helpdesk/customer support,experience with CMMI model implementation and participant management,strong communication and QA skills.
2mo
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Insurance Support Specialist
California or Oregon or Washington or Ohio or Virginia or Texas or Maryland or Massachusetts or North Carolina or Tennessee or Colorado or Utah or Georgia or Florida
RemoteFull Time
2+ YOECommercial insurance knowledge (commercial lines) with ~2+ years experience preferred; strong attention to detail, technical aptitude, helpdesk and project management experience; excellent written/verbal communication; Salesforce and Notion experience preferred.
Salesforce, Notion
2mo
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Insurance Support Specialist
California or Oregon or Washington or Ohio or Virginia or Texas or Maryland or Massachusetts or North Carolina or Tennessee or Colorado or Utah or Georgia or Florida
RemoteFull Time
2+ YOECommercial lines insurance knowledge, strong attention to detail, customer service experience, ~2+ years industry experience preferred, experience with helpdesk systems and project management tools, strong written communication and documentation skills.
Salesforce, Notion
1mo
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Senior IT Customer Support
Alexandria or Chandler or Nellis Air Force Base or Aberdeen or Niceville
$110k-$135k/yr OnsiteFull Time
5+ YOEMust hold active U.S. DoD Secret clearance, 5+ years helpdesk/service desk experience, ability to lift 25 lbs, experience with remote diagnostics, AD IAM, ticket queue management, and strong written/verbal communication.
Windows 11, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Jira Service Management, ServiceNow, Microsoft Deployment Toolkit, Windows Deployment Services, Active Directory, PowerShell
3w
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Principal Research Associate-Implementation & Customer Support -Remote
United States or Bethesda
$115k-$144k/yr RemoteFull Time
8+ YOEMaster's degree with 8+ years or Ph.D. with 5+ years relevant experience, including CMS contract work, CMMI payment model implementation, helpdesk operations, technical assistance, and customer support.
3w
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Principal Research Associate-Implementation & Customer Support -Hybrid
Bethesda, Maryland, United States
$115k-$144k/yr HybridFull Time
8+ YOEMaster's degree with 8+ years or Ph.D. with 5+ years of relevant experience, including CMS contract work, CMMI payment model implementation, helpdesk operations, technical assistance, and technical support.
3w
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Principal Research Associate Implementation & Customer Support -Hybrid
Bethesda, Maryland, United States
$115k-$144k/yr HybridFull Time
8+ YOEMaster's degree with 8+ years or Ph.D. with 5+ years relevant experience, including CMS contract work, CMMI payment model implementation, customer support/helpdesk, technical assistance, and technical support.