21 helpdesk manager jobs at 20 companies in New York
4w
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Junior Helpdesk Support
New York, New York, United States
$58k-$65k/yr OnsiteFull Time
1+ YOESupport end users via phone,email,Teams; manage tickets; proficiency with Active Directory and Microsoft 365; 1+ year helpdesk experience preferred; knowledge of ServiceNow/Jira and basic networking preferred.
Active Directory, Microsoft 365, Outlook, Teams, SharePoint, ServiceNow, Jira Service Management
2mo
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Manager, ETS
Buffalo, New York, United States
$83k-$95k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years helpdesk/IT operations experience with 2+ years supervisory experience; strong technical background in Microsoft 365, Azure AVD, VMware, and Cisco; ticketing/ITSM experience; ITIL preferred; bachelor\u0002s degree preferred.
Microsoft 365, Copilot, Microsoft Azure, Azure Virtual Desktop, VMware, Cisco Cloud Calling
1mo
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Yardi Affordable Specialist - Helpdesk and Trainer
New York, New York, United States
$90k-$95k/yr RemoteFull Time
3+ YOE3+ years in affordable property management and Yardi administration; expert LIHTC and HUD knowledge; familiarity with Rent Café Affordable, P2P, MIQ, FIQ, AIQ; ETL, YSR, and basic–intermediate SQL; strong communication and training skills.
Yardi, Yardi Affordable, Rent Café Affordable, P2P, MIQ, FIQ, AIQ, YSR, SQL
2mo
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Help Desk Manager
Hauppauge, New York, United States
$80k/yr OnsiteFull Time
Experience managing helpdesk/IT support teams; expertise with Microsoft and Android platforms; Office 365, Exchange, SharePoint, Teams; ticketing systems (Jira, ServiceNow, Zendesk); SLA/KPI management; inventory/logistics and technical troubleshooting; lifting up to 50 lbs.
Microsoft, Android, Office 365, Exchange, SharePoint, Teams, Jira, ServiceNow, Zendesk
1mo
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Help Desk Manager
Orchard Park, New York, United States
$26-$33/hr OnsiteFull Time
3+ YOE3+ years technical/helpdesk experience, ITIL knowledge, associate degree or equivalent experience, valid driver's license, leadership and advanced technical skills.
ITILv3, ITILv2
2mo
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IT Manager
Bronx, New York, United States
$95k-$125k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's in IT or 7+ years progressive IT experience (incl. 3+ years managerial); experience with Windows/macOS/mobile OS and MDM (Intune, JAMF), ITIL/service desk operations, vendor management, device rollouts, and strong leadership/communication skills.
Intune, JAMF, Windows, macOS, ServiceDesk, ITIL, Kyocera, Verizon Wireless, Lenovo, CDW, Liquid Technologies, Best Buy, MMHayes, Meridian, Connections, Insight, Adobe, ThinkCell, RingCentral, PGP Networks
2w
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Facilities Manager
Brooklyn, New York, United States
$75k-$90k/yr OnsiteFull Time
3+ YOERequires 3+ years of facilities, building operations, or maintenance experience, staff and contractor supervision, building systems knowledge, organizational skills, digital tool proficiency, and ability to lift 50 pounds and climb ladders.
HVAC, Google Suite, Google Docs, Google Sheets, help desk ticketing system, security cameras, access control, intercoms
1mo
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AVP, Information Technology Assistant Manager
Syracuse, New York, United States
$85k-$127k/yr OnsiteFull Time
IT management experience with hands-on server, network and software installation, service desk/ITIL knowledge, supervisory experience, proficiency with office applications, and project/vendor management; bachelor’s degree preferred.
Microsoft Windows Server, Active Directory, Microsoft 365, ITIL, service desk tools
3d
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Information Technology Service Management (ITSM) Engineer Level 1
Long Island City, New York, United States
OnsiteFull Time
Helpdesk experience, business management knowledge, customer service and troubleshooting skills, ITIL/ITSM and networking familiarity, and a bachelor's degree or equivalent health-related helpdesk experience.
Electronic Medical Record (EMR), ITIL, ITSM, CompTIA A+, Network+, CCNA, SaaS, CaaS
1mo
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Assistant Director of Technology Services
Albany, New York, United States
$81k-$86k/yr OnsiteFull Time
5+ YOE5+ years systems administration, network management, and technical support; hands-on Windows Server, Hyper-V, AD, helpdesk management; strong troubleshooting and communication; valid driver's license.
Windows Server, Hyper-V, Active Directory, Microsoft 365
3w
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Transportation Supervisor
Conklin, New York, United States
$62k-$93k/yr OnsiteFull Time
2+ YOE1+ MgmtSupervise yard, helpdesk, and driver teams; ensure DOT and ELD compliance; manage routing and driver documentation; strong communication and supervisory experience with scheduling/routing coordination.
ELD, Microsoft Office Suite
1mo
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IT Specialist
New York City, New York, United States
HybridFull Time
1+ YOESupports EDI, SAP/BI, helpdesk, hardware/software troubleshooting, user admin, onboarding/offboarding, IT asset management; requires degree/diploma in CS/IT/Engineering, 1+ years IT experience, bilingual Korean-English.
SAP, SAP ECP, BI, EDI, ANSI X12, Intertrade, SPS, Cleo, Windows, macOS
2mo
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Service Desk Engineer
Plattsburgh, New York, United States
$56k-$95k/yr HybridFull Time
1+ YOE1+ years IT helpdesk or network experience; college or IT trade school or relevant certifications; strong verbal/written communication; experience with Windows workstations/servers, virtualization, Citrix/RDS, networking, backup/malware tools, and systems management software.
Windows 7, Windows 8, Windows Server 2003, Windows Server 2008, Windows Server 2012, VMware, Microsoft Hyper-V, Citrix, Microsoft Remote Desktop Services, HP Insight Manager, Dell OpenManage, Active Directory, Anti-virus, Anti-spam, Anti-spyware, Backup and Recovery technologies, Firewalls, Routers, Managed Switches
2mo
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Senior Analyst, Service Desk
Jersey City or New York City or Los Angeles
$100k-$120k/yr OnsiteFull Time, Temporary
10+ YOEBachelor's degree, 10+ years helpdesk experience, strong troubleshooting, familiarity with ITSM and ITIL, leadership and communication skills, ability to analyze metrics and improve support processes.
ITSM, ITIL
2mo
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IT Support Engineer
New York City, New York, United States
$130k-$160k/yr HybridFull Time
3+ YOE3+ years IT support/helpdesk experience; ITSM configuration experience; SaaS admin (Google Workspace, Slack, Zoom, Notion); macOS and identity/access management; conference room AV and Meraki familiarity; onboarding/offboarding experience; process- and AI-oriented.
ITSM, Serval ITSM, Google Workspace, Slack, Zoom, Notion, Okta, Meraki, macOS
2mo
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Director, Technical Operations - Corporate Systems
Markham or New York City or Pune
$140k-$160k/yr OnsiteFull Time
15+ YOE5+ Mgmt15+ years in IT operations with 5+ years in senior director-level leadership; Bachelor's in IT/CS/Business (Master's preferred); experience with helpdesk/ITSM, Microsoft 365, Azure AD/Entra ID, hardware lifecycle, security/compliance; strong people management and vendor skills.
ServiceNow, Jira Service Management, Freshservice, Jamf, Microsoft Intune, Microsoft 365, Exchange Online, SharePoint, Teams, OneDrive, Active Directory, Azure AD / Entra ID, Copilot, Claude, PingOne, PingFederate, PingAccess, Okta
5d
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Associate Director - Business Systems Analysis
New York City, New York, United States
$140k-$160k/yr OnsiteFull Time
3+ YOEMaster’s in computer science, management information systems, or related IT field plus 3 years’ relevant experience, or bachelor’s plus 5 years. Requires project management, IAM, CSM or CSPO certification, and cybersecurity program expertise.
Microsoft Project, Jira, Azure DevOps, Power BI, Ariba, CI/CD, Service Desk, SOX, SOC, HIPAA, FIM/SIM
2w
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Sup, Customer Technology Svc
Brighton, New York, United States
OnsiteFull Time
5+ YOE1+ MgmtHigh school diploma or equivalent and 5 years of related experience required. Requires technical support, project management, communication, problem-solving, and resource coordination skills.
LAN, Service Desk
5d
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Studio Coordinator - Waverly
Charlotte or New York City
$21/hr OnsitePart Time
Customer service experience, strong communication and interpersonal skills, Microsoft Office proficiency, time management, initiative, and schedule flexibility. Yoga teacher training and college degree preferred.
Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Point of Sales System (POS), Online Reservation System, HRIS Application, Help Desk, Subbing Application
1w
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Service Desk Technician II
Schenectady, New York, United States
$20-$29/hr OnsiteFull Time
1+ YOEAssociate degree in business, management information systems, or related field, or one year of technical support or LAN and desktop systems experience. A+ certification, MCP, or MCSE preferred.
Service Desk, Microsoft Windows, LAN, smartphones, tablets
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