7 helpdesk manager jobs at 5 companies in Tennessee
1w
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Helpdesk Technician Tier I - DoE
Washington, D.C. or Fairfax or Huntsville or Oak Ridge
OnsiteFull Time
2+ YOERequires 2 years in service desk or technical support, incident management, ServiceNow, hardware/software troubleshooting, strong communication, and customer service skills. Public Trust clearance required.
ServiceNow, ITIL, CompTIA A+, HDI Support Center Analyst
2w
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intermediate systems analyst- incident response (Nashville, TN)
Nashville, Tennessee, United States
$67k-$112k/yr OnsiteFull Time
1+ YOERequires 1–2 years of relevant IT experience, incident management knowledge, strong communication and problem-solving skills, and familiarity with IT infrastructure and service analysis tools.
ITSM, Service Desk, server operating systems, networking, firewalls, databases, storage, virtual infrastructure technologies, application technologies, service analysis tools
2w
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intermediate systems analyst- incident response (Nashville, TN)
Nashville, Tennessee, United States
$67k-$112k/yr HybridFull Time
1+ YOERequires 1–2 years of relevant IT experience, incident management knowledge, strong communication and problem-solving skills, and familiarity with IT infrastructure, service processes, and service analysis tools.
ITSM, Service Desk, KPI
1mo
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Business Analyst
Fairfax or Lafayette or Knoxville
$90k-$198k/yr HybridFull Time
5+ YOEBachelor's degree in related field, 5+ years as business analyst, Agile experience, data analysis and visualization, ALM tools experience, strong facilitation and client-facing communication skills.
Microsoft Azure DevOps, JIRA, Confluence, Service Desk, Microsoft Suite
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Customer Service & Social Engagement Lead
Portland or California or District of Columbia or Florida or Illinois or Massachusetts or Michigan or North Carolina or New Jersey or New York or Nevada or Ohio or Pennsylvania or Tennessee or Texas or Washington
HybridFull Time
3+ YOERequires 3+ years of customer service experience, helpdesk and chat software experience, strong written communication, analytical problem-solving, multitasking, and independent ticket management.
Intercom, Shopify, Stripe, Mariana Tek, Instagram, TikTok, YouTube
2mo
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Insurance Support Specialist
California or Oregon or Washington or Ohio or Virginia or Texas or Maryland or Massachusetts or North Carolina or Tennessee or Colorado or Utah or Georgia or Florida
RemoteFull Time
2+ YOECommercial insurance knowledge (commercial lines) with ~2+ years experience preferred; strong attention to detail, technical aptitude, helpdesk and project management experience; excellent written/verbal communication; Salesforce and Notion experience preferred.
Salesforce, Notion
2mo
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Insurance Support Specialist
California or Oregon or Washington or Ohio or Virginia or Texas or Maryland or Massachusetts or North Carolina or Tennessee or Colorado or Utah or Georgia or Florida
RemoteFull Time
2+ YOECommercial lines insurance knowledge, strong attention to detail, customer service experience, ~2+ years industry experience preferred, experience with helpdesk systems and project management tools, strong written communication and documentation skills.
Salesforce, Notion