35 helpdesk jobs at 29 companies in Marlborough, MA
2mo
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HelpDesk Administrator
Framingham, Massachusetts, United States
$20-$23/hr OnsiteFull Time
0+ YOEEntry-level Helpdesk Administrator providing frontline user support, troubleshooting software/hardware, remote support, ticketing, and vendor coordination.
Windows 10, Mac OS, Remote support, IT ticketing system, Networking
2mo
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IT Helpdesk Specialist
Boston, Massachusetts, United States
$85k-$100k/yr OnsiteFull Time
2+ YOE2+ years helpdesk/IT support experience; hands-on Windows and macOS support; Microsoft Intune and Kandji MDM; Entra ID (Azure AD) and Microsoft Office 365 administration; ticketing/ITSM experience; networking and asset management skills.
Windows, macOS, Microsoft Intune, Kandji, Entra ID (Azure AD), Microsoft Office 365, Jira Service Management, Freshservice, Microsoft Teams
2mo
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IT Helpdesk Specialist
Cambridge or Arlington or Seattle
$60k-$100k/yr OnsiteFull Time
Provide Tier 1/2 helpdesk support for macOS, Windows, and Linux; onboard users; troubleshoot desktops, servers, and networks; scripting in Bash and Python; perform vulnerability scanning, audits, and incident response; US citizenship and ability to obtain a US security clearance.
MacOS, Windows, Linux, Bash, Python
3w
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IT Helpdesk Support Engineer
Boston, Massachusetts, United States
$70k-$80k/yr HybridFull Time
3+ YOEBachelor's degree preferred,3+ years IT operations/helpdesk experience,expertise in Windows and endpoint management,identity/access management,ITSM and networking;CompTIA/Microsoft certifications preferred.
Windows 10, Windows 11, Microsoft Intune, Autopilot, Outlook, Microsoft Teams, OneDrive, SharePoint, Ninja RMM, Active Directory, Entra ID, Okta, Microsoft Defender, SentinelOne, Sophos Central, CrowdStrike, Zscaler ZIA, Palo Alto Prisma Access, Netskope One, Azure Virtual Desktop, Citrix, VMware Horizon, Fortinet, Cisco, JIRA Service Management, Zendesk, ServiceNow
1w
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IT Helpdesk Technician (Information Technology)
Taunton, Massachusetts, United States
$70k-$78k/yr HybridFull Time
1+ YOEAssociate's degree required, 1-2 years IT helpdesk experience preferred. Experience with Zendesk, Microsoft Active Directory/Entra ID, Windows/iOS/Android, Office apps. Strong customer service, troubleshooting, and documentation skills.
Zendesk, Microsoft Active Directory, Entra ID, Windows, IOS, Android, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Neat, Crestron
3d
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Helpdesk Associate
Cambridge, Massachusetts, United States
$21/hr OnsiteFull Time
2+ YOERequires 2–3 years of related experience, high school diploma or equivalent, English skills, Windows and Microsoft 365 knowledge, and valid driver's license. A+ or Net+ certification and an associate degree are preferred.
Windows 10, Microsoft Office 365, Active Directory, Microsoft Exchange Online, Microsoft SharePoint, Microsoft OneDrive, Kaspersky, Malwarebytes, TCP/IP, LAN, Wireless
3w
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Helpdesk Technician I
Rindge, New Hampshire, United States
OnsiteFull Time
Provide frontline IT support, troubleshoot hardware/software, manage accounts and passwords, use ticketing and remote tools, and escalate complex issues; strong customer service and willingness to learn; Windows proficiency.
Windows, Mac OS, Microsoft Office
2mo
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Contract: IT Helpdesk Engineer Level 2
Burlington or Bedford
$40-$50/hr HybridContract, Temporary
2+ YOE2+ years IT helpdesk/desktop support experience; strong troubleshooting across hardware, software, networking, and access; experience with Windows, Microsoft 365, Entra/Azure AD, Intune, ServiceNow; ITIL knowledge; good communication skills.
Windows 10/11, macOS, iOS, Android, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft OneDrive, Microsoft SharePoint, Active Directory, Microsoft Entra ID, Azure AD, Microsoft Intune, ServiceNow, PowerShell, Antivirus/EDR platforms
1mo
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IS Helpdesk Technician Jr
Methuen, Massachusetts, United States
$21-$25/hr OnsiteFull Time
0+ YOE0–1 years help desk or technical support experience; familiarity with Windows, Microsoft Office/O365; strong customer service and communication; high school diploma required; willing to learn networking and Windows Server concepts.
Windows, Microsoft Office, O365, Windows Server
4d
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IT Helpdesk Support Specialist
Worcester, Massachusetts, United States
$26-$36/hr OnsiteFull Time
3+ YOEThree years of hardware repair troubleshooting, computer science associate degree or equivalent experience, Windows, Microsoft Office, Gmail, G Suite, TCP/IP networking, printer repair, driver's license, clean record, and ability to lift 40 pounds.
Windows, Microsoft Office, TCP/IP, Gmail, G Suite, Jamf Pro, IncidentIQ, Google Workspace, Mac Cache Servers, Chromebooks, iPads, Microsoft Active Directory, Ethernet, WAN
1mo
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Network Technician - Level 2 Helpdesk
Providence, Rhode Island, United States
OnsiteFull Time
2+ YOE2+ years helpdesk/technical support, associate degree or equivalent, strong Windows/macOS and networking skills, Active Directory/DNS/DHCP experience, familiarity with Kaseya, ScreenConnect, SentinelOne, Huntress; strong troubleshooting and communication.
Active Directory, DNS, DHCP, TCP/IP, VLAN, BitLocker, MFA, Kaseya, ScreenConnect, SentinelOne, Huntress, Adobe, Microsoft Office365, SAP, 4D, JMAS, Sage, Webex, SonicWall NetExtender, RDP
2w
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ICTS Support Specialist (40 hours/12 months), CRLS
Cambridge, Massachusetts, United States
$59k-$70k/yr OnsiteFull Time
Experience supporting student Chromebook deployments, excellent communication, ability to run a student helpdesk, multitask in a fast-paced school, and work collaboratively with staff and students.
Chromebook
5d
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IT Systems Support Technician - Level 1 - RI
Cranston, Rhode Island, United States
$63k-$65k/yr OnsiteFull Time
2+ YOEAssociate degree in IT, computer science, or related field or equivalent experience; 2 years in helpdesk or technical support; Microsoft 365, Hosted Exchange, RMM, and IT security knowledge.
Microsoft 365, Hosted Exchange, Remote Monitoring and Management (RMM), CompTIA Network+, CompTIA Security+, Microsoft Certified, Jamf, Service Level Agreements (SLA), SIEM
5d
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Manager Technology Support Services
Boston or Chelsea
$88k-$96k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent education and experience; 5 years customer support experience including 2 years supervising; helpdesk, imaging, Windows, Mac, and Microsoft Office 365 experience.
Windows 10, Windows 11, Mac 15.X, Microsoft Office 365
3w
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Device Specialist
Boston, Massachusetts, United States
$35/hr HybridContract
4+ YOE4+ years supporting handheld scanners/printers/smartphones, valid driver\u0002s license and vehicle, hybrid work twice weekly, familiarity with Microsoft Office, helpdesk triage and strong communication.
Inventory Data Collection System (IDCS), handheld barcode scanner, Zebra barcode printer, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
2d
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IT Site Engineer
Needham, Massachusetts, United States
$62k-$83k/yr OnsiteFull Time
3+ YOERequires 3–5 years of IT helpdesk or desktop support experience, Mac and Microsoft environment administration, endpoint troubleshooting, ITSM experience, and strong communication skills. Must work in the US without sponsorship.
Jira Service Management (JSM), Windows, macOS, WiFi, Adaxes, Active Directory, Entra ID, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft Intune, Windows Autopilot, Jamf, Confluence, Microsoft 365 Admin Center, iOS
1mo
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IT Support Technician
Framingham, Massachusetts, United States
$27-$29/hr FieldFull Time
2+ YOEAssociate's degree preferred in IT, 2+ years helpdesk/technical support experience, ability to travel between sites, strong hardware/OS, imaging, deployment, ticketing, Google Workspace, and clear communication skills; bilingual preferred.
Google Workspace for Education, Chromebooks, LAN
3mo
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Technical Support Coordinator (Boston, MA)
Boston, Massachusetts, United States
OnsiteFull Time
Experience in technical support/IT helpdesk; MacOS familiarity; strong problem solving; experience with survey tools and data cleaning; clear, empathetic communication; able to lift 50 lbs; able to work independently in a distributed team.
1mo
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Solutions Engineer - Remote
Austin or New York or Raleigh or Portland or Nashville or Miami or Boston or Seattle or Chicago or London
RemoteFull Time
3+ YOE3+ years pre-sales/Solutions Engineer experience in B2B SaaS, hands-on with APIs and Postman, experience building integrations and owning demos/POCs, familiarity with Shopify and helpdesk ecosystems, strong written and verbal communication.
Postman, Shopify, Gorgias, Zendesk, Kustomer, Dixa, Linear, ChatGPT, Claude, Perplexity Pro, Cursor, Lovable, Siena Intelligence
2mo
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IT Support Specialist
Nashua, New Hampshire, United States
$20-$25/hr HybridPart Time
1+ YOE1–3 years helpdesk/IT support experience; strong customer-service and communication skills; experience with Windows PCs, Microsoft 365, Citrix, Teams/Zoom, VoIP phones; able to lift ~40 lbs and provide on-site hands-on support.
Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Citrix, Zoom, VoIP