89 it service management analyst jobs at 61 companies in United States
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IT Service Management (ITSM) Analyst - Incident Management
Louisville, Kentucky, United States
RemoteFull Time
8+ YOEBachelor's degree or equivalent experience; 8+ years in IT operations, service management, or systems/process analysis; 6+ years leading incident improvements, ITIL v4, automation, and cross-team influence.
ServiceNow, Service Operations Workspace, Statuspage, Zoom, Microsoft Teams
2d
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IT Service Management Analyst I - WUIT
St. Louis or Clayton
$75k-$129k/yr HybridFull Time
3+ YOEBachelor’s degree or equivalent combination of education and experience, plus 3 years of IT service management experience with ITSM processes, frameworks, tools, reporting, and process improvement.
ITILv4, ServiceNow, ITSM, COBIT, ISO 2000, Lean Six Sigma, Project Management Professional (PMP), Microsoft Excel
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IT Service Management Analyst II
United States
$68k-$90k/yr RemoteFull Time
3+ YOEBachelor's degree in IT, computer science, or related field required; 3+ years of experience; ServiceNow ITSM, reporting, and CMDB proficiency; strong analytical, troubleshooting, communication, training, and customer-facing skills.
ServiceNow, ServiceNow (SNOW), Configuration Management Database (CMDB)
3w
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IT Operations & Service Management Analyst
Austin, Texas, United States
OnsiteFull Time
2+ YOE2+ years end-user services experience, proficiency supporting Windows and iOS, knowledge of Meraki, Microsoft O365, Azure AD, WorkspaceOne, Bomgar, ServiceNow, ITIL, strong customer service and troubleshooting skills.
Meraki, Microsoft O365, Azure AD, WorkspaceOne, Bomgar, ServiceNow, Windows, iOS, ITIL
3w
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Analyst, IT Svc Management
Montvale, New Jersey, United States
HybridFull Time
1+ YOEOne year of application or technical support experience, high school diploma/GED, Microsoft Office proficiency, ticketing or service management tool experience, and strong communication and organizational skills.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, ONESOURCE, SurePrep, GoSystem Tax RS, CCH Axcess Tax, K1X
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Senior IT Service Management ServiceNow Analyst
Altamonte Springs, Florida, United States
$73k-$135k/yr OnsiteFull Time
4+ YOE4+ years IT experience with ServiceNow; knowledge of CMDB, ITSM processes, SLAs/OLAs, incident/problem/change/release management; Bachelor's in IT/CS/MIS required; ServiceNow CSA and BLS/ITIL preferred.
ServiceNow, JavaScript, Python, Perl, Unix Shell, Windows Shell
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IT Service Management Analyst (On-Call Rotation Required)
United States or Nebraska
$65k-$70k/yr RemoteFull Time
1+ YOEBachelor’s degree in technology or related field or equivalent experience; 1+ year in IT, support, customer service, or analytics; strong incident leadership, coordination, communication, analytical, and ITSM skills.
Artificial intelligence
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Senior IT Service Management ServiceNow Analyst
Altamonte Springs, Florida, United States
$73k-$135k/yr OnsiteFull Time
4+ YOEBachelor's degree in IT, computer science, or MIS required; 4+ years of experience required. Requires ServiceNow, ITSM, requirements documentation, testing, SDLC or Agile, and CSA certification.
ServiceNow, Configuration Management Database (CMDB), JavaScript, Python, Perl, Unix Shell, Windows Shell, SDLC, Agile, Scrum
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Senior Administrator - ServiceNow, IT Service Management (150059)
United States
OnsiteFull Time
2+ YOERequires 2–5 years in IT service management, IT operations, service desk, or related roles; ITIL knowledge; ServiceNow experience; analytical, reporting, communication, and stakeholder coordination skills.
ServiceNow, BMC Remedy, Jira Service Management, Freshservice, Microsoft Excel, Power BI
2w
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TC ITS Service Management Analyst
Lakewood, Illinois, United States
$100k-$125k/yr OnsiteFull Time
3+ YOEBachelor's degree in computer science or information systems, or equivalent experience; 3+ years of experience; ServiceNow, ITSM/ITIL, reporting, troubleshooting, and communication skills; ITIL Foundations certification required.
ServiceNow, JavaScript, HTML, CSS, Microsoft Office, Microsoft Visio, ITIL, CMDB
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IT Service Transition Analyst
Auburn Hills or United States
$108k-$148k/yr OnsiteFull Time
5+ YOEBachelor’s degree, 5+ years in service transition and delivery, 3+ years in IT leadership, ITIL certification, strong stakeholder communication, analytical, decision-making, and project management skills.
ITIL, ITSM
3mo
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IT Service Desk Analyst
South Ogden, Utah, United States
OnsiteFull Time
Install, configure, troubleshoot, and maintain workstations and peripherals; provide front-line support, manage service requests using ITIL, perform account provisioning, and participate in rotating on-call coverage.
ITIL, Service Desk system
6d
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IT Service Desk Analyst
Madison or Wisconsin
$33-$42/hr HybridFull Time
Experience supporting Windows 11, Microsoft Office 365, Teams, mobile devices, printers, and scanners; using Cherwell or ServiceNow, automated call distribution, and IT incident-management systems.
Microsoft Windows 11, Microsoft Office 365, Microsoft Teams, Cherwell, ServiceNow, ITSM, Automated Call Distribution, iPhone, iPad
6d
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IT Service & Support Analyst
Gainesville, Georgia, United States
$24-$31/hr OnsiteFull Time
3+ YOEHigh school diploma or GED and 3–4 years of related IT or business experience, including 1–2 years in IT analysis, process oversight, business administration, or project management. Strong MS Office proficiency required.
Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, ITIL, COBIT, ISO 27001, PMI, PMP
1w
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IT Logistics & Asset Management Analyst
Batavia, Illinois, United States
$47k-$64k/yr OnsiteFull Time
2+ YOEHigh school diploma or GED, valid driver's license, two years of Microsoft Office Suite experience, customer service experience, strong organization, communication, prioritization, and ability to lift 30 pounds.
Microsoft Office Suite, Configuration Management Database (CMDB), CMDB, ServiceDesk
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Senior IT Service Desk Analyst (IT)
Louisville, Colorado, United States
$75k-$90k/yr OnsiteFull Time
5+ YOE5+ years IT support experience with executive white-glove support; advanced Windows and Linux skills; Microsoft 365/Entra/AD experience; ITSM and endpoint management; strong troubleshooting and documentation skills.
Windows, Ubuntu/Linux, macOS, Microsoft 365, Active Directory, Microsoft Entra ID, Exchange, Outlook, Teams, SharePoint, OneDrive, VPN, DNS, SSH, WSL, GRUB, PowerShell, Bash, Python, Hyper-V, ITSM
2w
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IT Operations Analyst
Ankeny, Iowa, United States
$61k-$80k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3+ years of IT analyst experience, service management tools, PowerShell or Python, strong communication, documentation, and rotating on-call availability.
ServiceNow, Jira, Confluence, Microsoft Teams, Smartsheet, PowerShell, Python, Bomgar, BeyondTrust, Microsoft
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IT Asset and Service Management (ITSM) Analyst Intern
Tacoma, Washington, United States
$17-$21/hr OnsiteInternship
High school diploma or GED, one year of post-high-school training or equivalent, and enrollment in or recent graduation from an IT-related program. Knowledge of ITIL and proficiency with Excel, Visio, and Word preferred.
Information Technology Infrastructure Library (ITIL), Ivanti Neurons, Cherwell, Microsoft SharePoint, Microsoft Excel, Microsoft Visio, Microsoft Word, SIPOC
2d
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IT Analyst
Glenview, Illinois, United States
$70k-$89k/yr OnsiteFull Time
2+ YOETechnical certificates, an associate degree in a technical area, or 2+ years of technical work experience; service desk experience, troubleshooting, patching, vulnerability management, and strong communication skills required.
Microsoft O365, Windows OS, Active Directory, LAN, WAN
3mo
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IT Business Analyst
United States
RemoteFull Time
10+ YOE10+ years in IT service management or enterprise process improvement; Master’s in IT/IS/Business; ITIL preferred; ServiceNow/SPM/PPM experience; Agile/Scrum/Kanban familiarity; US citizenship and ability to obtain Public Trust.
ServiceNow, SPM, PPM, Agile, Scrum, Kanban
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