9 itsm analyst jobs at 7 companies in Charlotte, NC
2mo
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User Access Management Analyst
Charlotte, North Carolina, United States
$41-$50/hr HybridFull Time
1+ YOE1+ years information security experience with directory services, ITSM, and IAM platforms; familiarity with Microsoft Active Directory, Microsoft Entra ID, ServiceNow, CyberArk, SailPoint; CISSP/CISM/CISA preferred; PowerShell scripting preferred.
Microsoft Active Directory, Microsoft Entra ID, ServiceNow, CyberArk, SailPoint, Microsoft PowerShell, ITSM, IAM
5d
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Service Desk Analyst - Information Technology Services
Charlotte, North Carolina, United States
$42k-$51k/yr OnsiteFull Time
2+ YOERequires 2 years of technology-related experience or enrollment in a technology program. ITIL v4 Foundation certification required within 9 months; IT support, ITSM, Windows, Office 365, VPN, Active Directory, and networking knowledge preferred.
ITIL 4, ITSM, Windows, macOS, Microsoft Office 365, VPN, Active Directory, VDI, Multi-Factor Authentication, Service Catalog, Self-Service Portal, AI-driven chatbots
2mo
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Technical Analyst
Tempe or Charlotte
OnsiteFull Time
5+ YOE5+ years application support experience; experience with enterprise job scheduling (e.g., JAMS), ServiceNow, ITIL, SQL and ERP (PDI Enterprise) preferred; on-call rotation experience; strong analytical and communication skills.
Microsoft Outlook, Microsoft Teams, ServiceNow, JAMS, SQL, PDI Enterprise, ITIL
5h
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Service Desk Analyst
Conover, North Carolina, United States
OnsiteFull Time
3+ YOERequires 3–6 years of service or help desk experience, PC hardware/software knowledge, Windows 10, MS Office, Citrix, ITIL processes, and A+ and Net+ certifications. Requires a bachelor's degree or associate degree plus experience.
Active Directory, Microsoft Azure Active Directory, Microsoft Windows 10, Microsoft Office, Citrix, Mac OS, iOS, ITIL
20h
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ServiceNow CMDB Analyst
Charlotte or Atlanta or Hopkins or Gresham or Brookfield or Irving or Earth City
$98k-$116k/yr HybridFull Time
4+ YOERequires 4+ years of ServiceNow and CMDB experience, CI class and data management, CMDB health and remediation, ServiceNow Discovery, CSDM, analytical skills, and independent operational work.
ServiceNow, Configuration Management Database (CMDB), ServiceNow Discovery, Common Service Data Model (CSDM), ServiceNow Service Mapping, Service Graph Connector, IT Asset Management (ITAM), Identification and Reconciliation Engine (IRE), ITIL, Incident, Change, Configuration Management, Agile, Microsoft Excel
1mo
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Major Incident Management Analyst
Salisbury or Chicago or Quincy or Maine or North Carolina or Pennsylvania or South Carolina or Illinois or Massachusetts or Maryland or New York
$75k-$129k/yr HybridFull Time
3+ YOEBachelor's in CS/technical field or Business Admin (or equivalent), 3+ years in technical/incident management with team leadership, experience with IT infrastructure, project execution, policy development, Waterfall/Agile familiarity, strong communication and analytical skills.
ITIL, Waterfall, Agile
1mo
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Analyst Tech Service Management
Salisbury or Chicago or Quincy or Maine or North Carolina or Pennsylvania or South Carolina or Illinois or Massachusetts or Maryland or New York
$75k-$113k/yr HybridFull Time
3+ YOEBachelor's in CS/technical field or Business Administration (or equivalent), 3+ years in technical/incident management with team leadership experience, project management skills, IT infrastructure knowledge, familiarity with ITIL, Waterfall and Agile, strong communication and analytical abilities.
ITIL, Agile, Waterfall
1mo
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Epic Certified Beacon Consultant 6304718
Milwaukee or Herndon or Kirkland or Irvine or Cincinnati or New York or Cleveland or Oklahoma City or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Redmond or Bentonville or Beaverton or Detroit or San Diego or Maine or Maryland or District of Columbia or United States
$75-$85/hr OnsiteFull Time
3+ YOE3+ years Healthcare IT Beacon analyst experience, Epic Beacon certification, high school/GED; experience with oncology workflows, ServiceNow/ITIL documentation, HIPAA compliance, and on-call rotations.
Epic Beacon, ServiceNow, ITIL
2mo
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Epic Certified Willow Pharmacy Applications Manager 6355647
Chicago or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or Cincinnati or New York or Cleveland or Oklahoma City or Austin or Albany or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or San Francisco or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$90-$95/hr OnsiteFull Time
4+ YOEMinimum 4 years as an Epic Willow analyst, Willow Ambulatory Epic certification required (Inpatient preferred). Manage pharmacy workflows, Omnicell and e-prescribing support, FDB load, ServiceNow/ITIL documentation, stakeholder liaison, offshore coordination, HIPAA compliance, and on-call rotations.
Epic, Willow Inpatient, Willow Ambulatory, Omnicell, FDB, Surescripts, ServiceNow, ITIL