18 ivr jobs at 9 companies in Charlotte, NC
1mo
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IVR Telephony SME
Charlotte, North Carolina, United States
$95k-$115k/yr OnsiteFull Time
8+ YOE8+ years experience in voice/telephony testing with Cyara, SIP/SIPp, Wireshark, PBX/SBC knowledge, ASR/NLU testing, MOS and voice quality measurement.
Cyara, SIPp, Wireshark
1mo
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Sr. Engineer, Contact Center Platform Stability & Production Support
Fort Mill or Charlotte
$106k-$177k/yr HybridFull Time
6+ YOEBachelor's degree,6+ years supporting contact center technologies,3+ years with contact center platforms (NICE CXOne,IVR,ACD),experience in production support,release management,CI/CD and incident resolution.
NICE CXOne, IVR, ACD, CI/CD, SIP, VoIP, SDLC, CTI, CRM
1mo
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Sr. Engineer, Contact Center Platform Stability & Production Support
Fort Mill or Charlotte
$106k-$177k/yr HybridFull Time
6+ YOEBachelor's in CS/IT/Engineering,6+ years supporting contact center or enterprise application operations,3+ years with contact center platforms (NICE CXOne,IVR,ACD),experience in incident response,release management,and CI/CD practices.
NICE CXOne, CI/CD, IVR, ACD, SIP, VoIP, SDLC, CRM, CTI
5d
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Personal Care Assistant (PCA)
Indian Land, South Carolina, United States
$20/hr FieldPart Time
Requires high school diploma or GED, effective communication, Care Call IVR use, ADL assistance, care-plan compliance, driver's license or reliable transportation, competency training, and physical ability.
Care Call IVR
2w
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Personal Care Assistant (PCA)
Charlotte or South Carolina
FieldFull Time
High school diploma/GED, age 18+, effective communication, Care Call IVR proficiency, ADL assistance ability, care-plan adherence, valid driver's license, reliable transportation, and competency training or testing.
Care Call IVR
2w
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Customer Experience & Service Transformation Management Advisory Consultant
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$54k-$206k/yr OnsiteFull Time
5+ YOERequires 5+ years of management consulting experience, customer service transformation expertise, cloud and customer service platform experience, AI knowledge, solution selling, analytics, and team leadership.
Cloud (SaaS), Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
2w
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Principal Architect - Sales Engineer
Alpharetta or Ashburn or Charlotte or Cary or Annapolis Junction or New York or Philadelphia or Basking Ridge
$125k-$239k/yr FieldFull Time
6+ YOEBachelor's or 4+ years experience, 6+ years relevant experience, experience selling/designing enterprise technical solutions, proposal and stakeholder collaboration skills.
VoIP, MPLS, VPN, LAN, WAN, ACD, IVR, SOA, web services
2w
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Principal Architect - Sales Engineer
Alpharetta or Ashburn or Charlotte or Cary or Annapolis Junction or New York City or Philadelphia or Basking Ridge
$125k-$239k/yr FieldFull Time
6+ YOEBachelor's or 4+ years experience,6+ years relevant experience,experience selling/designing enterprise technical solutions,ability to design proposals,coordinate resources,and build business cases.
VoIP, MPLS, VPN, WLAN, LAN, WAN, ACD, IVR, SOA, web services
6d
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Team Lead Contact Centre
Gastonia, North Carolina, United States
$96k-$130k/yr HybridFull Time
6+ YOE6+ MgmtUniversity degree in Business or related discipline; 6+ years of contact centre, customer service, or operations leadership; direct-report management; workforce planning; forecasting; scheduling; and performance management experience.
Interactive Voice Response (IVR)
3d
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Technical Product Manager
Atlanta or Hopkins or Charlotte
$112k-$131k/yr HybridFull Time
Technical product management experience with product strategy, roadmapping, backlog ownership, agile collaboration, performance metrics, technical architecture, and enterprise platforms including AWS and contact center technologies.
Amazon Connect, AWS, IVR, NLP, ServiceNow, CRM, OKRs, APIs, Microsoft Excel
3w
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Full Time Express Lane Supervisor
Charlotte, North Carolina, United States
OnsiteFull Time
0.5+ YOESupervise express lane associates, provide exceptional customer service, HS/GED, valid driver’s license, 6 months express lane or 1–3 years related experience, strong communication and supervisory skills.
Point of Sale Register, IVR
2w
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Principal Architect - Sales Engineer
Alpharetta or Ashburn or Charlotte or Cary or Annapolis Junction or New York City or Philadelphia or Basking Ridge
$125k-$239k/yr FieldFull Time
6+ YOEBachelor’s degree or 4+ years’ experience; 6+ years relevant experience; experience selling, designing, or consulting on technical enterprise solutions. Master’s degree and complex technology solution experience preferred.
VoIP, MPLS, VPN, Internet, LAN, WAN, WLAN, cloud, SOA, web services, RTE, ACD, IVR, WFM
1d
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Dispatcher
Fort Mill, South Carolina, United States
$22-$26/hr OnsiteFull Time
Previous dispatch experience preferred, strong Excel and computer skills, excellent organization, communication, prioritization, time management, accuracy, and ability to work in a fast-paced office environment.
Microsoft Excel, Interactive Voice Response (IVR)
1mo
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Google Data Engineer
Charlotte, North Carolina, United States
$90k-$120k/yr OnsiteFull Time
5+ YOE5+ years software development experience; cloud and GCP services; Big Data, ETL, data modeling, Python/Scala, Spark, ML experience; CI/CD and DevOps skills; strong communication and stakeholder management.
GKE, Cloud Run, Cloud Functions, Pub-Sub, Apigee, Big Query, Terraform, RDBMS, No SQL, Maven, GIT, Jenkins, CI/CD, Big data, Scala, Spark, Hive SQL, GCP, Google cloud storage, ETL, Data Modeling, Python, AI/ML, Tensorflow, LLM, GenAI, Xgboost, SARIMA, Prophet, Kafka, Relational, NoSQL, SIP/WebRTC, CCaaS, ACD, IVA, IVR, NLU/NLP, webhooks, Aha, Jira
2mo
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
1mo
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Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in client-facing technology roles, 5+ years delivering Google Cloud solutions, technical leadership, CCaaS and conversational AI expertise, and a bachelor's degree or equivalent experience.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Commerce Agents, CX Agent Studio, Agent Assist, Customer Experience Insights, Contact Center AI (CCAI), Salesforce, ServiceNow, Gemini Enterprise Agent Platform, Agent Development Kit (ADK), Retrieval-Augmented Generation (RAG), A2A, Model Context Protocol (MCP), BigQuery, Vertex AI, Looker, Customer 360, CDP, Google Kubernetes Engine (GKE), CI/CD, Google Security Operations, Gemini Enterprise for Workspace, Genesys, NICE, Amazon Connect, IVR
1d
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Dispatcher
Fort Mill, South Carolina, United States
$22-$26/hr OnsiteFull Time
Previous dispatch experience preferred, strong Excel and computer skills, excellent organization, communication, prioritization, accuracy, and ability to work in a fast-paced office environment.
Microsoft Excel, IVR
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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