14 ivr jobs at 6 companies in Seattle, WA
2mo
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IVR Engineer
India or Milpitas or Seattle or Princeton or Cape Town or London or Zurich or Singapore or Mexico City
RemoteFull Time
5+ YOE5+ years IVR experience (Nuance NDF/Mix, Dialogflow, AWS Lex, Genesys, Avaya, Cisco); VoiceXML; Java/Python/NodeJS/C++; conversational AI/LLM, NLU/NLP; cloud (Azure, AWS, Google Cloud); SQL/NoSQL; SIP/TDM; RPA/CRM exposure; RESTful API integration.
Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco, VoiceXML, Java, Python, NodeJS, C++, LLM, NLU, NLP, Azure, AWS, Google Cloud, SQL, NoSQL, SIP, TDM, RPA, CRM, RESTful APIs, Microsoft Co-pilot
1mo
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Staff Engineer - IVR
Palo Alto or Dallas or Bethesda or Seattle
$115k-$230k/yr HybridFull Time
6+ YOE6+ years software development experience, bachelor’s in CS or equivalent, strong Python/Java/C++ skills, experience deploying large-scale distributed AI/ML systems in cloud (Azure/AWS/GCP), TensorFlow/PyTorch, Docker/Kubernetes, SQL/NoSQL, PowerShell, and Azure Portal.
Python, SQL, NoSQL, Docker, Kubernetes, Azure, TensorFlow, PyTorch, Java, C++, AWS, GCP, PowerShell, Azure Portal, J2EE
2mo
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Project Manager
India or Milpitas or Seattle or Princeton or Cape Town or London or Zurich or Singapore or Mexico City
RemoteFull Time
5+ YOEProject manager with IVR skills; experience with cloud implementations and technology migrations beneficial. Minimum 5 years experience required.
IVR
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Director Finance - System Capital Planning
Renton, Washington, United States
$80-$127/hr OnsiteFull Time
10+ YOE8+ MgmtBachelor's in accounting/finance required; CPA, HFMA or FACHE preferred. 10+ years related experience with 8 years in leadership; expertise in capital planning, ROI/cash flow modeling, budgeting, financial analysis, dashboards, and stakeholder engagement.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, EMR, IVR
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Director Finance - System Capital Planning
Renton, Washington, United States
$80-$127/hr OnsiteFull Time
10+ YOE8+ MgmtBachelor's degree in accounting, finance, or related field; 10+ years of related experience; 8 years in leadership; financial analysis, project management, healthcare finance, and team leadership expertise.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Internet, Email, EMR, disease registries, IVR
4d
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Digital Support Specialist
Richland or Lynnwood or Spokane Valley
$20-$38/hr OnsiteFull Time
1+ YOEHigh school diploma required; at least one year of digital banking, contact center, financial institution, or customer service experience. Requires multi-system proficiency, communication, critical thinking, and financial systems familiarity.
Microsoft Teams, Microsoft Office, Genesys Cloud, Telephony, SMS, IVR
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1w
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Customer Experience and Service Transformation Advisory Senior Manager
San Francisco or Sacramento or Los Angeles or Walnut Creek or Scottsdale or Mountain View or Seattle or Redmond or Denver or Beaverton or Kirkland or San Diego
HybridFull Time
8+ YOERequires 8+ years in customer service or contact center transformation, 5+ years with cloud, customer service platforms, AI, and digital platforms; leadership, selling, and complex transformation experience required.
Cloud, Software as a Service (SaaS), Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE, Artificial Intelligence (AI), Interactive Voice Response (IVR)
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Substation Electrical Engineer
Gig Harbor, Washington, United States
$125k-$156k/yr OnsiteFull Time
4+ YOEBachelor's in electrical engineering required, Master's preferred; 4+ years electric utility experience preferred; PE desirable; Washington driver's license required; expertise in protection, controls, ADMS/SCADA/HMI and project management; familiarity with IEEE/NERC/ANSI.
ADMS/OMS, SCADA, Survalent ADMS/OMS, Schweitzer engineering laboratories, SEL-651R, BlueFrame, AcSELerator, SEL-451, SEL-487B, SEL-735, SEL-751, SEL-2411, SEL-2414, SEL-3530, RTAC, Milsoft Engineering Analysis, IVR, OMS, Doble test sets, Aclara meters, Verizon Grid Wide, ESRI, AutoCAD, NISC
4w
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Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in client-facing technology roles, 5+ years delivering Google Cloud solutions, technical leadership, CCaaS and conversational AI expertise, and a bachelor's degree or equivalent experience.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Commerce Agents, CX Agent Studio, Agent Assist, Customer Experience Insights, Contact Center AI (CCAI), Salesforce, ServiceNow, Gemini Enterprise Agent Platform, Agent Development Kit (ADK), Retrieval-Augmented Generation (RAG), A2A, Model Context Protocol (MCP), BigQuery, Vertex AI, Looker, Customer 360, CDP, Google Kubernetes Engine (GKE), CI/CD, Google Security Operations, Gemini Enterprise for Workspace, Genesys, NICE, Amazon Connect, IVR
1w
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Customer Experience and Service Transformation Advisory Senior Manager
Beaverton or Culver City or Denver or Kirkland or Mountain View or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or Walnut Creek or United States
$123k-$338k/yr HybridFull Time
8+ YOERequires 8+ years in customer service or contact center transformation and 5+ years with cloud, customer service platforms, AI, and digital platforms; leadership, selling, and complex transformation experience required.
CCaaS, CRM, GenAI, Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR
4d
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Workforce Planning Supervisor
Bremerton, Washington, United States
$38-$46/hr OnsiteFull Time
2+ YOE1+ MgmtRequires a high school diploma or GED, 2+ years of contact center experience, 1+ year of supervisory experience, QA program experience, Microsoft Office Suite and Tableau proficiency, and flexible scheduling.
NICE, Voice AI, IVR, Symitar, Microsoft Office Suite, Tableau, Customer Relationship Management (CRM), NiceInContact CXOne Platform, Salesforce, iPhones, Androids
2w
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Customer Experience & Service Transformation Management Advisory Consultant
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$54k-$206k/yr OnsiteFull Time
5+ YOERequires 5+ years of management consulting experience, customer service transformation expertise, cloud and customer service platform experience, AI knowledge, solution selling, analytics, and team leadership.
Cloud (SaaS), Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR