8 journey designer jobs at 8 companies in Illinois
1mo
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Principal Service Designer
United States or California or Illinois or Montana or South Dakota
$150k-$206k/yr RemoteFull Time
10+ YOE10+ years in service or systems-oriented design, deep fluency in blueprinting, journey mapping, prototyping, facilitation and storytelling, experience across digital and offline touchpoints, Agile experience, portfolio and bachelor's degree in Design/HCD or related field.
Agile
1d
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AI Journey Operations Manager
Bellevue or Chicago or Toronto
$136k-$187k/yr HybridFull Time
7+ YOERequires 7+ years in B2B demand generation, revenue or sales operations, AI-enabled GTM workflows, qualification and routing design, funnel analytics, governance, and cross-functional leadership.
Qualified, Outreach, Salesforce, Marketo, Common Room, Clay, CRM
1mo
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Sr Manager, Service Management
Chicago, Illinois, United States
$153k-$191k/yr OnsiteFull Time
8+ YOEBachelor's degree required, 8+ years service design/UX or enterprise service management experience, expertise in journey mapping, multi-channel design, ServiceNow experience, strong communication and organization skills.
ServiceNow
2mo
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Interior Designer Furniture Sales - Haynes Furniture
Henrico or Virginia or Georgia or Illinois or Texas or Arizona
$35k-$85k/yr OnsiteFull Time
Provide consultative furniture and interior design sales, manage full customer journey, process orders, work flexible schedule including weekends; interior design or commission-based retail experience preferred.
1w
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Cloud Telephony Technician
Chicago, Illinois, United States
$45k/yr OnsiteFull Time
Experience implementing UCaaS or customer communications technologies, designing IVRs or customer journeys, using telephony platforms and CRM, and communicating technical solutions. Python or PowerShell preferred.
UCaaS, Microsoft Office, Python, PowerShell, Claude Code, Codex, CRM
2w
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Sr. Director, Membership Recruitment & Growth
Washington or Arkansas or Connecticut or Delaware or Florida or Georgia or Idaho or Illinois or Iowa or Kansas or Kentucky or Massachusetts or Maine or Michigan or Minnesota or Montana or New Hampshire or New Mexico or New York or North Carolina or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Utah or Vermont or Wisconsin or Wyoming
$123k-$135k/yr RemoteFull Time
10+ YOEBachelor's degree and 10+ years in membership growth/recruitment or marketing, experience managing teams, fluency in Fonteva and recruitment journey design, strong analytics, segmentation, and outreach skills.
Fonteva, Salesforce
3w
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Customer Experience Manager
Dayton or Ontario or Florida or Georgia or Illinois or Michigan or North Carolina or Ohio or Pennsylvania or Texas
$87k-$144k/yr HybridFull Time
Experience in customer experience or related field; journey mapping, service design, or UX research; familiarity with conversational AI/LLMs; proven CX project execution and metric analysis; strong communication and stakeholder influence.
Qualtrics, Medallia, Salesforce, Zendesk
1mo
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Customer Care AI Program Lead
Bolingbrook, Illinois, United States
$80k-$106k/yr HybridFull Time
5+ YOE5+ years in customer support/contact center operations, 2+ years with AI/automation or conversational platforms, experience prioritizing journeys for automation, designing KPIs and QA programs, working with product/engineering/operations and BPO partners, strong analytics and communication skills.
Gladly, Sierra, Ada, LivePerson, Dialogflow