6 journey designer jobs at 4 companies in Needham, MA
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Conversation Designer
Johnston, Rhode Island, United States
$120k-$138k/yr OnsiteFull Time
10+ YOERequires conversation design, UX writing, prompt engineering, generative AI, chatbot and voice bot design, journey mapping, LLM fundamentals, communication, stakeholder management, and analytics skills.
Microsoft Copilot Studio, AWS Lex, Amazon Connect, Dialogflow, OpenAI, Azure OpenAI, AWS Bedrock
1w
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Conversation Designer
Johnston, Rhode Island, United States
$120k-$138k/yr OnsiteFull Time
10+ YOERequires conversation design, UX writing, prompt engineering, generative AI, chatbot and voice bot design, customer journey mapping, conversational AI, LLM fundamentals, and strong stakeholder skills; bachelor's degree and 10+ years' experience listed.
Microsoft Copilot Studio, AWS Lex, Amazon Connect, Dialogflow, OpenAI, Azure OpenAI, AWS Bedrock, LLM
2mo
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Conversational UX Lead
Boston or Jersey City or Merrimack or Smithfield or Westlake
$126k-$255k/yr OnsiteFull Time
8+ YOE8+ years in UX/product/conversational design including AI/agent systems; hands-on front-end and prototyping experience; systems thinking; ability to design multi‑session conversational journeys and translate policy/compliance to UX.
1mo
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Conversational UX Lead
Boston or Merrimack or Jersey City or Smithfield or Westlake
$126k-$255k/yr OnsiteFull Time
8+ YOE8+ years in UX, product, or conversational design, including AI-powered or agent-based systems; expertise in complex multi-turn journeys, frontend experiences, systems thinking, and regulated environments.
AI, chatbot
1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
10h
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Customer Lifecycle & CRM Manager
Cumberland, Rhode Island, United States
OnsiteFull Time
Experience leading CRM, lifecycle marketing, retention, or customer engagement programs, with expertise in segmentation, journey design, personalization, automation, data analysis, stakeholder management, and cross-functional collaboration.