32 journey manager jobs at 18 companies in Timonium, MD
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yrOnsiteFull Time
Tuckernuck: Private lifestyle retailer serving shoppers with curated apparel, accessories, home goods, and gifts.
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
So Others Might Eat: Interfaith nonprofit serving Washington, D.C., residents experiencing poverty or homelessness through food, housing, healthcare, training, and advocacy.
1+ YOEMaster's degree required, LGSW (DC) and BLS required, 1+ years providing mental health interventions with trauma-informed care, EHR and MS Office proficiency.
Electronic Health Records (EHR), Microsoft Word, Microsoft Excel, Microsoft Outlook
Smart Electric Power Alliance: Nonprofit professional association helping utilities and energy stakeholders modernize the power system through research, education, and collaboration.
5+ YOERequires 5+ years in email, lifecycle, marketing automation, or digital communications; automated journey and campaign experience; strong copywriting, analytics, project management, HTML, deliverability, and privacy compliance skills.
Chicago or New York or Santa Monica or Los Angeles or Palo Alto or Washington or Boston or Colorado or Seattle or San Francisco or San Diego or Reston
$155k-$225k/yrOnsiteFull Time
Cooley: Private law firm advising technology, life sciences and high-growth companies on deals, litigation, intellectual property and regulation.
7+ YOE2+ MgmtRequires 7+ years of applicable experience, including 2+ years of management experience, journey mapping, data storytelling, CRM and campaign technology expertise, and strong communication and organizational skills.
Visionworks: Retail optical chain providing eye exams and eyewear.
1+ MgmtHS diploma/GED required; minimum 1 year supervisory experience (1-5 years preferred); responsible for store sales, staff supervision, appointment coordination, and delivering customer-focused patient journeys.
Bank of AmericaNYSE: BAC: Global financial services and banking institution.
4+ YOERequires 4+ years of marketing campaign or project management experience, strong communication and organizational skills, MS Office proficiency, and experience with Adobe Experience Manager, Adobe Analytics, or Adobe Customer Journey Analytics.
Adobe Experience Manager (AEM), Adobe Analytics, Adobe Customer Journey Analytics, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Enablement Program (Content Mgmt Systems) Marketing Manager
Charlotte or Newark or Pennington or Boston
$90k-$128k/yrOnsiteFull Time
Bank of AmericaNYSE: BAC: Global financial services and banking institution.
4+ YOERequires 4+ years of marketing campaign or project management experience, strong communication and organizational skills, MS Office proficiency, and experience with Adobe Experience Manager, Adobe Analytics, or Adobe Customer Journey Analytics.
Adobe Experience Manager (AEM), Adobe Analytics, Adobe Customer Journey Analytics, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Herndon or Houston or Irvine or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$113k-$338k/yrHybridFull Time
AccentureNYSE: ACN: Global professional services delivering 360° value.
10+ YOERequires 10+ years in industrial consulting, digital, commercial, or technology strategy; transformation and complex B2B journey expertise; AI, data, platform integration, program leadership, and executive communication skills.
Alexandria or Colorado or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Minnesota or Nebraska or Nevada or North Carolina or Ohio or Oregon or Pennsylvania or Tennessee or Texas or Virginia or Washington or West Virginia
$70k-$75k/yrHybridFull Time
Good360: Nonprofit product-philanthropy organization connecting corporate surplus goods with nonprofits serving people in need.
7+ YOERequires 7 years in marketing, communications, customer experience, member success, nonprofit programs, or related work; journey ownership, analytics, cross-functional influence, and strong writing skills.
Lead Data Engineer (Journey Builder, Email Studio, Automation Studio)
McLean or Plano or Chicago
$179k-$225k/yrOnsiteFull Time
Capital OneNYSE: COF: A technology-driven bank providing diverse financial services.
4+ YOEBachelor's degree, 4+ years of application development, 2+ years in big data and cloud computing, plus programming, database, data warehousing, and Agile engineering experience.
Java, Scala, Python, Go, RDBMS, NoSQL, Redshift, Snowflake, Salesforce Marketing Cloud, Journey Builder, Email Studio, Automation Studio, SQL, TypeScript, AWS, Microsoft Azure, Google Cloud, Mongo, Cassandra, UNIX, Linux, Agile, AI
The Maryland-National Capital Park and Planning Commission: Bi-county government agency providing parks, recreation, planning, and park police services in Montgomery and Prince George’s counties.
4+ YOERequires high school diploma/GED, approved plumbing or gas-fitting apprenticeship or equivalent experience, 2 years journey-level experience, journey plumber license, gas fitter certification, driver's license, and medical clearance.
Enterprise Asset Management, blueprints, technical drawings, schematics, plumbing hand tools, plumbing power tools
Risant Health: Nonprofit healthcare organization helping community health systems expand value-based care and coverage nationwide.
8+ YOE5+ Mgmt8+ years in service/experience design with expertise in qualitative and ethnographic research, journey mapping, translating insights into product and operational requirements, and experience managing design teams.
Steampunk: Federal contractor providing human-centered IT and mission solutions.
10+ YOE5+ Mgmt10+ years in human-centered/service design, 5+ years managing design teams; experience with research, journey maps, service blueprints, and integrating design into Agile delivery.
Sketch, Mural, Figma, InVision, Adobe Creative Suite
Washington or Arkansas or Connecticut or Delaware or Florida or Georgia or Idaho or Illinois or Iowa or Kansas or Kentucky or Massachusetts or Maine or Michigan or Minnesota or Montana or New Hampshire or New Mexico or New York or North Carolina or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Utah or Vermont or Wisconsin or Wyoming
$123k-$135k/yrRemoteFull Time
American Institute of Architects: A nonprofit professional association representing architects and design professionals through advocacy, education, resources, and member services.
10+ YOEBachelor's degree and 10+ years in membership growth/recruitment or marketing, experience managing teams, fluency in Fonteva and recruitment journey design, strong analytics, segmentation, and outreach skills.
Northumberland County or Coal Township or Elizabethtown or Pennsylvania
$53k-$107k/yrOnsiteFull Time
Pennsylvania Department of Corrections: Pennsylvania’s government corrections agency houses, rehabilitates, and prepares incarcerated people for reentry.
5+ YOERequires five years of plumbing inspection, maintenance, repair, assembly, and installation experience; an approved plumbing apprenticeship; or equivalent experience including one year of journey-level plumbing work.
United States Federal Government: The central administrative authority of the United States.
Requires supervisory trade maintenance experience, journey-level air conditioning, electrical, plumbing, and general maintenance skills, blueprint and manual interpretation, OSHA safety knowledge, and U.S. citizenship.
blueprints, drawings, schematics, operator manuals, Microsoft Excel
River City Construction: Private utility construction contractor serving utilities with electric, telecommunications, renewable-energy, and storm-response infrastructure services.
5+ YOERequires 5+ years as a journey-level distribution lineman, high school diploma or equivalent, driver's license, acceptable driving record, travel flexibility, and ability to lift over 50 pounds.
ServiceSource: Nonprofit disability resource organization providing employment and support services.
5+ YOE2+ MgmtHigh school diploma/GED, 5+ years of journey-level carpentry, 2 years of supervisory experience in building construction, flexible schedule, computer literacy, and CMMS experience required or preferred.
Computerized Maintenance Management System (CMMS), Occupational Safety and Health Administration (OSHA) 10, Personal Digital Assistant (PDA)
River City Construction: Private utility construction contractor serving utilities with electric, telecommunications, renewable-energy, and storm-response infrastructure services.
5+ YOERequires 5+ years as a journey-level lineman, high school diploma or equivalent, valid driver's license, acceptable driving record, travel availability, ability to lift over 50 pounds, and overtime availability.