617 journey manager jobs at 388 companies in United States
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Customer Journey Manager
Oklahoma City, Oklahoma, United States
$72k-$96k/yr OnsiteFull Time
4+ YOEBachelor’s degree in business, marketing, communications, or related field plus 4 years of experience in customer experience, journey mapping, process improvement, marketing, or a related role.
KPIs, OKRs, NPS
2w
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Senior Manager, Journey & Insights
Fort Lauderdale or Valletta
HybridFull Time
8+ YOERequires 8–15+ years in customer insights, customer experience, journey management, service design, behavioral research, hospitality research, or related fields, plus research leadership and journey governance expertise.
3mo
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Customer Journey Strategy Manager
Irvine, California, United States
HybridFull Time
5+ YOE5+ years in customer experience or journey strategy; Bachelor's degree; automotive or financial services preferred; strong cross-functional leadership; data-driven and customer-focused.
CRM, Digital Platforms, Data Analytics Tools
3w
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Manager, Customer Journey
Parsippany, New Jersey, United States
$150k-$175k/yr OnsiteFull Time
5+ YOEBachelor's degree in business, customer experience, marketing, or related field; 5–7 years in customer experience, journey mapping, or CX analytics; cross-functional project execution and data analysis skills.
Tableau, Power BI
3mo
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Customer Journey Strategy Manager
Irvine, California, United States
$88k-$136k/yr HybridFull Time
5+ YOEMinimum 5-7 years in customer experience, journey strategy/management, product/digital experience, or business transformation; automotive/financial services experience preferred.
CRM tools, Digital platforms, Data analytics tools
1mo
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Lifecycle Journey Manager, Retention
New York, New York, United States
$160k-$185k/yr HybridFull Time
7+ YOE7+ years lifecycle/CRM/retention marketing for digital/subscription products; ownership of retention strategy and KPIs; experience shipping journeys in Iterable/Braze/Salesforce Marketing Cloud; advanced data literacy and experimentation; ML decisioning inputs; strong cross-functional leadership and communication.
Hightouch, Iterable, Braze, Salesforce Marketing Cloud
5d
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Journey Lineworker
Pineville, North Carolina, United States
FieldFull Time
4+ YOEHigh school or vocational diploma, 4+ years of verifiable journey lineworker experience or equivalent training, lineman program completion or ability to complete it, and a Class A CDL from North or South Carolina.
bucket trucks, line trucks, backhoes, excavators, trenchers, wire stringing equipment, forklifts, directional boring machines, chain saws, multimeters, High voltage thumper, Time domain reflectometer (TDR), Lockout/Tagout, MUTCD, NCDOT, OSHA, APPA Safety Manual
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1w
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AI Journey Operations Manager
Bellevue or Chicago or Toronto
$136k-$187k/yr HybridFull Time
7+ YOERequires 7+ years in B2B demand generation, revenue or sales operations, AI-enabled GTM workflows, qualification and routing design, funnel analytics, governance, and cross-functional leadership.
Qualified, Outreach, Salesforce, Marketo, Common Room, Clay, CRM
1mo
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Principal Journey Manager and Experience Researcher ( US / Canada, Remote)
Georgia or Vancouver or Toronto or Massachusetts
$117k-$211k/yr RemoteFull Time
Experienced researcher to lead journey management and discovery research, conduct qualitative and quantitative studies, synthesize insights, and influence cross-functional partners.
1w
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End-to-End Journey Management, Principal
Oakland or California or Long Beach or El Dorado Hills or Lodi or Rancho Cordova or Redding or San Diego or Woodland Hills
$138k-$207k/yr HybridFull Time
10+ YOEBachelor's degree or equivalent experience, 10+ years of relevant experience, and 3+ years in customer journey mapping and management. Requires workshop facilitation, data analysis, executive communication, stakeholder influence, and cross-functional leadership.
2mo
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Client Service Journey Owner
New York, New York, United States
$80k-$115k/yr OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years in wealth management/private banking; experience with process mapping, automation, change management, stakeholder influence, and strong analytical and communication skills.
1mo
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Director, Sales Customer Journey Strategy
Fort Lauderdale, Florida, United States
OnsiteFull Time
10+ YOE10+ years in customer experience, journey, digital or product strategy; enterprise-level journey strategy experience; prior people leadership; strong customer insight, cross-functional influence, business case and financial modeling skills; familiarity with AI-enabled capabilities.
2mo
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Client Service Journey Owner
New York, New York, United States
$80k-$115k/yr OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years in wealth management/private banking; process mapping, automation, change management, stakeholder influence, strong analytical and communication skills; authorized to work without sponsorship.
2mo
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Client Service Journey Owner
New York, New York, United States
$80k-$115k/yr OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years in wealth management/private banking; experience with process mapping, workflow analysis, automation and change management; strong analytical, communication, stakeholder influencing, and project delivery skills; must be authorized to work without sponsorship.
2w
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Principal Journey Manager and Experience Researcher ( US / Canada, Remote)
Georgia or Vancouver or Toronto or Massachusetts or United States or Canada
$117k-$211k/yr RemoteFull Time
Experience creating, maintaining, and validating evidence-based customer journeys; facilitating research and workshops; partnering with product and design teams; and translating insights into strategic improvements.
A/B testing, AI, Journey Management platform
2mo
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Director, Customer Journey Activation Product Manager
Austin, Texas, United States
$173k-$277k/yr HybridFull Time
12+ YOESenior product leader with 12+ years experience (or equivalent with advanced degree/PhD); 8+ years in product/operations for post-sales journeys; experience with onboarding/implementation/activation and enterprise platforms (CRM, workflow, case management, analytics).
CRM, workflow, case management, customer success, implementation, analytics tools
1w
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New Journey Advocate
Milwaukee, Wisconsin, United States
$22-$24/hr OnsiteFull Time
2+ YOEHigh school diploma or GED required; case management or ministry experience preferred. Requires Christian commitment, communication and mentoring skills, computer literacy, organization, reliability, and ability to lift 50 pounds.
1mo
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Adobe Journey Optimizer (AJO) B2B Lead
United States
$125k-$175k/yr OnsiteFull Time
7+ YOE7+ years in MarTech/Marketing Operations,3+ years hands-on with Adobe Journey Optimizer and Adobe Experience Platform,experience with customer data modeling,Databricks integration,identity design and stakeholder management.
Adobe Journey Optimizer, Adobe Journey Optimizer B2B Edition, Adobe Experience Platform, Adobe XDM, Databricks, Salesforce, Microsoft Dynamics 365
1mo
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Mgr. - Voice of Customer and Journey
Charlotte, North Carolina, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree required; 5+ years in customer experience/VoC/journey optimisation, 3+ years leading teams. Experience with survey design, NPS/CSAT, data analysis, and project management; Qualtrics preferred.
Qualtrics, Smartsheet, monday.com
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