Northwestern University: Private research university providing higher education and academic research.
2+ YOE2+ years IT end-user computing/AV support, 2 years customer service, proficiency with Microsoft Office, Windows and Mac OS, TCP/IP basics, strong communication and decision-making skills.
Microsoft Office, Windows, Mac OS, TCP/IP, ServiceNow, FootPrints, Remedy
North Park University: Private Christian university providing undergraduate and graduate degree programs.
Provide Tier 1 campus IT support, troubleshoot Windows/Mac and AV equipment, assist users, document work, and prioritize multiple issues; bachelor’s degree preferred.
Microsoft Windows, Microsoft Office, Mac OS, Microsoft Teams, OneDrive
The Aspen Group: Provides comprehensive business support for retail healthcare practices.
Associate degree or commensurate experience; hands-on desktop support for Microsoft Windows, iOS, and Mac OS; ServiceNow ticketing; hardware/software troubleshooting; AD/Entra ID, Intune, SCCM knowledge preferred; Bomgar preferred.
ServiceNow, Microsoft Windows, iOS, Mac OS, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft SCCM, Bomgar
Skadden: Global law firm providing legal advisory and litigation services.
3+ YOEHigh school diploma, 3+ years related technology support experience, knowledge of Windows/Mac, Citrix, NetDocuments, mobile devices, strong customer service and problem-solving skills, ability to lift up to 50 lb.
Microsoft Office, Citrix, NetDocuments, iPhone, DTE, Litera ChangePro, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Windows, Mac
NSC Global: Global provider of managed IT services and infrastructure solutions.
5+ YOEAssociate's degree or 5+ years IT support experience; knowledge of computer hardware, Windows and Mac OS X, application support, diagnostic utilities, strong communication and documentation skills, able to lift 40 lbs.
ESP Global Services: Provides global managed IT support and infrastructure services.
1+ YOE1-3 years helpdesk/desktop support experience, Windows and Mac support, onboarding/offboarding, networking and printing knowledge, ability to lift 20-50 lbs, use hand tools; CompTIA A+/Network+/Security+ or equivalent.
SpiderRock: Provider of algorithmic trading and financial risk management software.
Associate or bachelor in IT or equivalent experience; experience with Microsoft Windows and Mac OSX, hardware servicing, account management, ticketing systems, and strong written/oral communication.
VistexNYSE: SAP: Software for managing enterprise pricing and incentive programs.
5+ YOE5+ years end-user support experience, strong Windows and Mac hardware/software skills, Microsoft Active Directory and PowerShell experience, experience with device provisioning (Intune/Autopilot) and supporting executive/VIP users.
Windows 11 Professional, Microsoft Active Directory, Microsoft Entra ID (Azure AD), Microsoft Azure, PowerShell, Microsoft Intune, Windows Autopilot, Microsoft 365, Microsoft Outlook, Microsoft Teams
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
1+ YOE1+ years supporting Windows/Mac/Linux, troubleshooting integrated systems, able to lift 49 lbs and stand/walk up to 12-hour shifts; preferred industry certs (CompTIA A+/Network+, CCNA, Red Hat, AWS).
Comark: Manufacturer of ruggedized edge computing and display solutions.
3+ YOE3+ years IT support experience; skills with Microsoft technologies (AD, Group Policies, Office 356, Exchange, Hyper-V), networking (TCP/IP, DHCP, DNS), firewalls, routers, Meraki, Sophos, ConnectWise/Kaseya, VPNs, and remote support.
Microsoft Windows, MacOS, AD, Group Policies, Office 356, Exchange, Microsoft Hyper-V, TCP/IP, DHCP, DNS, VPNs, Remote Desktop Services, Cisco, SonicWALL, Sophos, Meraki, ESET, MalwareBytes, ConnectWise, Kaseya
Tempus AINASDAQ: TEM: Builds a data platform for AI-powered precision medicine diagnostics.
2+ YOE2+ years IT experience, associate degree or equivalent, proficiency supporting macOS and Microsoft Windows, experience with ServiceNow/Zendesk, Google Workspace, Okta, and endpoint/device support.
ServiceNow, Zendesk, Microsoft Windows, macOS, Microsoft Active Directory, Okta, Google Admin, MDM, VOIP, Apple TV, Mac Mini, Crestron, Google Workspace, Slack, Dropbox, Microsoft SCCM, PowerShell, Python
Sterling Labs: Provides environmental laboratory and field sampling services.
Associate degree in IT/CS, proven IT technician experience, proficiency with Microsoft/Apple/Android devices, ability to support LIMS, strong problem-solving and communication skills, able to lift 40 lbs.
The Community Solution Education System: Provides shared administrative services for a network of universities.
2+ YOEProvide onsite IT and AV support for faculty, staff, and students; troubleshoot hardware/software; manage users/devices with Active Directory/Entra ID; log incidents; bachelor's degree or equivalent; 2+ years desktop/call-center support.
The Chicago School: Nonprofit university providing professional degrees in psychology and health sciences.
2+ YOEBachelor's or equivalent, 2+ years desktop/call center support, experience with AV/classroom tech, Windows 11 and macOS support, Active Directory/Entra ID, basic networking, incident logging, ability to lift 50 lbs.
AHEAD: Building digital platforms for enterprise cloud and infrastructure transformation.
3+ YOE3+ years desktop support experience; proficiency with Microsoft 365, Windows 10, macOS, iOS, Android; experience with ServiceNow or JIRA, Bomgar, Intune, JAMF; strong troubleshooting, ticketing, and communication skills; onsite 5 days/week.
Microsoft 365, Windows 10, macOS, iOS, Android, ServiceNow, JIRA, Bomgar, Intune, JAMF, Webex, Microsoft Teams, TCP/IP, DNS
Lead IT Support Technician (Level 2) – Network, Desktop & Data Center
Chicago, Illinois, United States
OnsiteFull Time
New Era Technology: Global provider of end-to-end technology and managed IT solutions.
5+ YOE5+ years technician experience preferred; strong troubleshooting for network, desktop, server, and data center hardware; experience with Windows, Mac OS, Microsoft Office 365, Cisco, Arista; strong communication and documentation skills.
Windows, Mac OS, Microsoft Office 365, Cisco, Arista, PuTTY
Boston or Washington or Arizona or California or Colorado or Connecticut or Florida or Georgia or Hawaii or Illinois or Indiana or Iowa or Kentucky or Maine or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or Nebraska or New Hampshire or New Jersey or New York or North Carolina or Ohio or Oregon or Pennsylvania or Rhode Island or South Dakota or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Wyoming
$66k-$97k/yrHybridFull Time
ActBlue: A digital fundraising platform for Democratic and progressive causes.
3+ YOE3+ years desktop/IT support experience; strong knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, Zoom; advanced macOS and Apple device support; experience with MDM, SSO, endpoint security, meeting room AV; strong communication; able to lift 25 lbs.
Jamf, Okta, Google Workspace, Slack, Atlassian, Zoom, Zoom Rooms, macOS
Aurora University: Provides private undergraduate and graduate higher education degrees.
2+ YOEBachelor's degree or equivalent experience, 2+ years IT/AV support experience, ability to support Windows and macOS, networking fundamentals, AV production workflows, strong communication and training skills.