99 major incident manager jobs at 56 companies in United States
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Major Incident Manager
Vancouver, Washington, United States
$110k-$120k/yr OnsiteFull Time
12+ YOEBachelor's required, 12+ years experience, Azure AD skill, major incident/ITIL experience, executive communications, KPI tracking and post-incident reviews.
Azure AD
4w
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Major Incident Manager
Sacramento, California, United States
$102k-$125k/yr HybridFull Time
5+ YOE3+ MgmtITIL Foundation required; 5+ years information security experience, 3+ years managing security incident resolution; bachelor\u0002s degree in IT or equivalent; strong cloud, network, and incident response skills.
1mo
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Service Management Consultant - Major Incident Manager
Bridgewater or Warren
$56k-$109k/yr OnsiteFull Time
Lead onshore/offshore incident teams, declare and manage major incidents, ensure SLA adherence, coordinate service restoration, escalate operational issues, ITIL knowledge and 24x7 shift experience required.
4w
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Cybersecurity Major Incident Manager
Philadelphia, Pennsylvania, United States
OnsiteFull Time
7+ YOE7+ years in cybersecurity operations or incident response with CSOC leadership; experience leading distributed teams, managing high-severity incidents, AAR/RCA, stakeholder communications, and regulatory alignment.
5d
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Major Incident Commander
Temple, Texas, United States
HybridFull Time
3+ YOEBachelor's degree or equivalent experience; 3+ years in major incident management, IT operations, or service management; ITIL knowledge, strong communication, analytical, decision-making, and coordination skills.
ITIL, SLA, OLA
3w
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Major Incident Manager, Incident Management -TikTok USDS
Seattle or Bellevue
$130k-$246k/yr OnsiteFull Time
4+ YOE4+ years incident management/production support/SRE experience in large-scale SaaS or cloud environments, cloud and monitoring proficiency, scripting/automation skills, ITIL knowledge, strong communication and incident leadership.
Grafana, Splunk, Prometheus, New Relic, Bash, Python, PagerDuty, Opsgenie, JIRA Service Management, Slack, SQL, Tableau, AWS, GCP, Azure, Kubernetes, CI/CD, Ansible
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Major Incident Manager
Austin, Texas, United States
$100k-$130k/yr HybridFull Time
8+ YOE8+ years application/infrastructure operations experience, 4+ years major incident management, Bachelor's in computer science or equivalent, crisis leadership, global stakeholder collaboration, strong analytical and communication skills in English.
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Major Incident Analyst II
Somerville, Massachusetts, United States
$75k-$110k/yr HybridFull Time
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
5+ YOE5+ years in technical application/analyst or development roles, experience with major incident management and ITSM, ITIL certification preferred, BS/BA or equivalent experience accepted, willing to join 24x7 on-call rotation.
ITSM, ITIL, Microsoft Teams
1mo
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Major Incident Management Analyst
Quincy or Salisbury or Chicago
$86k-$129k/yr HybridFull Time
3+ YOELead major incident response, coordinate cross-team communication, enforce ITIL practices; requires bachelor\u0002s degree or equivalent, 3+ years incident/technical experience, project execution, and strong communication.
ITIL v4 Foundation, Waterfall, Agile
3d
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Global Major Incident Management Coordinator
Colorado, United States
$70k-$123k/yr RemoteFull Time
3+ YOERequires 3+ years in IT incident management, service operations, or ITSM; major incident coordination; ITIL knowledge; ITSM platforms; communication, leadership, analytical, and documentation skills; on-call availability.
ITSM, ServiceNow, Jira Service Management, ITIL, Clifton Strengths
1mo
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Disaster Recovery and Major Incident Response Manager
New York, New York, United States
$129k-$196k/yr HybridFull Time
8+ YOEBachelor's degree in CS/IT/Business, 8+ years in IT operations/incident management/disaster recovery, incident command experience, strong DR/BC and application tiering knowledge, executive communication, and afterhours availability.
ITIL, ISO 22301, NIST
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Major Incident Management Analyst
Sandy, Utah, United States
$55k-$70k/yr OnsiteFull Time
2+ YOEManage high-impact IT incidents, coordinate technical teams, communicate with stakeholders, document incidents, and drive post-incident improvements; 2+ years IT operations/service experience and bachelor's in IT or related.
ITIL
5d
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Major Incident Management (MIM) Advanced SME
San Antonio, Texas, United States
$80k-$128k/yr OnsiteFull Time
8+ YOERequires 8 years with a bachelor's degree or 12 years with a high school diploma, ITIL knowledge, incident coordination experience, reporting and training skills, U.S. citizenship, and ability to obtain Public Trust clearance.
ServiceNow, ITSM, ITIL, VPN, Active Directory, CommVault, SCCM, Tanium
2mo
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Senior Manager – AIOps and Major Incident Orchestration
Eagan or Frisco
$102k-$190k/yr HybridFull Time
7+ YOESenior IC with 7+ years IT ops/incident management; 3+ years in senior IC or leadership; Bachelor’s in CS/IT/Engineering or equivalent; ITIL and ServiceNow familiarity; strong stakeholder management and analytical skills.
Datadog, Dynatrace, Splunk, PagerDuty, BigPanda, Moogsoft, Incident.io, FireHydrant, Rootly, ServiceNow, AWS, Azure, GCP
1mo
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Business Command Center Major Incident/Cyber Lead
Tampa, Florida, United States
$114k-$171k/yr HybridFull Time
Extensive financial services experience, incident/crisis management expertise, strong leadership and communication, project management skills, ServiceNow familiarity, bachelor's degree or equivalent, ability to support global time zones and occasional on-call weekends.
ServiceNow
1mo
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IT Incident Manager
Pittsburgh, Pennsylvania, United States
OnsiteFull Time
5+ YOE5+ years leading major incident management in large enterprise IT; ITIL v4 Foundation required; experience with ITSM platforms, xMatters, post-incident reviews, RCA, dashboards and SLA/KPI reporting.
xMatters, Ivanti Neurons, Microsoft Teams, Dynatrace, ControlUp, SolarWinds, ThousandEyes
1mo
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Major Incident Management Analyst
Sandy, Utah, United States
$55k-$70k/yr OnsiteFull Time
2+ YOE2+ years in IT operations/service management, strong incident/problem/change management and ITIL knowledge, analytical and communication skills, bachelor’s degree or equivalent experience preferred.
ITIL
3w
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Incident Manager (Global Incident Management) - Assistant Vice President
Jacksonville, Florida, United States
$78k-$121k/yr HybridFull Time
Advanced experience managing major IT incident teams, strong stakeholder engagement, ITIL knowledge, leadership, and senior communication skills.
ITIL
1mo
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Business Command Center Major Incident/Cyber Lead - Vice President
Tampa, Florida, United States
$114k-$171k/yr HybridFull Time
Leadership in financial services incident/crisis management, strong communication, project management, AI prompt engineering experience, ServiceNow familiarity, global collaboration, and flexibility for global time zones with on-call weekend support.
ServiceNow, AI Prompt Engineering
1mo
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Staff Incident Manager
United States or Europe or Spain or Amsterdam or Belgium or Germany or Italy or Asia or Europe or France or Japan or Netherlands or Shanghai or Beijing
RemoteFull Time
7+ YOE7+ years running major incident response, on-call ownership, strong distributed-systems knowledge, hands-on with observability and paging tools (Datadog, PagerDuty/OpsGenie), postmortem practice, excellent communication.
Datadog, PagerDuty, OpsGenie
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