37 managed services support engineer jobs at 28 companies in Atherton, CA
1mo
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Technical Support Engineer, Thermal & HVAC
San Jose, California, United States
$110k-$135k/yr OnsiteFull Time
5+ YOE5+ years technical support/field service experience with HVAC/liquid cooling or thermal solutions preferred; bachelor\u0002s in engineering or equivalent; strong troubleshooting, deployment, project management, communication skills; willing to travel up to 40%.
DCBBS
1mo
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Dedicated Support Engineer
New York City or Seattle or San Francisco or Little Rock
$93k-$141k/yr HybridFull Time
2+ YOE2–5 years in ad tech/marketing or software support; strong customer communication; SQL familiarity; bachelor's in CS/engineering/math or equivalent experience; able to manage ticket queues and improve customer outcomes.
SQL
2w
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AI Support Engineer, Biosciences - San Francisco
San Francisco, California, United States
$180k-$260k/yr HybridFull Time
8+ YOE8+ years in technical support or related roles; familiarity with life sciences workflows; enterprise support experience with APIs, access and environment configuration; strong troubleshooting and playbook-building skills.
ChatGPT, Codex, APIs
6d
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Senior IT Support Engineer
Mountain View, California, United States
$80k-$100k/yr OnsiteFull Time
5+ YOE5+ years IT experience as a top-level escalation point; deep hands-on admin of Okta, Google Workspace, Jamf Pro, Rippling, 1Password and Jira Service Management; Notion documentation; automation with Zapier; mentoring and process ownership.
Okta, Google Workspace, Jamf Pro, Rippling, 1Password, Jira Service Management, Notion, Zapier, Slack
4w
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Principal Customer Services Program Manager
Santa Clara, California, United States
$240k-$380k/yr OnsiteFull Time
15+ YOEBachelor's or equivalent in engineering, 15+ years supporting hyperscale/cloud data centers, program management, field service operations, service logistics, and customer-facing incident management.
Salesforce/SFDC
4w
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Principal Customer Services Program Manager
Santa Clara, California, United States
$240k-$380k/yr OnsiteFull Time
15+ YOEBachelor's or equivalent in engineering, 15+ years supporting hyperscale/cloud data centers with program management expertise, experience with field service operations, hardware deployment, and spares/logistics.
Salesforce/SFDC
6d
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Head of Support Engineering
San Francisco, California, United States
$205k-$250k/yr OnsiteFull Time
Proven support leadership for technical B2B products, strong fluency with OAuth/SSO/SAML, APIs, cloud deployments, SLAs, automation and debugging, experience building support processes and tooling.
MCP, Okta, OAuth, SSO, SAML, APIs, Pylon, AWS, Azure, LangChain, LlamaIndex
1w
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Project Engineer II
Pleasanton, California, United States
$93k-$119k/yr OnsiteFull Time
3+ YOESupport project managers with scheduling, submittals, change orders, procurement, document control, job closeout, and site coordination. Requires 3+ years project engineering experience and strong customer service skills.
2mo
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Manager, Support Engineering
New York or San Francisco or Buenos Aires or London
$150k-$220k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years in technical support/customer engineering with 2+ years managing engineers; experience building support at high-growth SaaS/AI companies; hands-on troubleshooting of integrations and on-call/24/7 coverage design.
Cloudflare, Vercel, WordPress, Sanity, Contentful, Slack
1mo
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Senior Manager, Premium Services
Palo Alto or New York City or Toronto or Austin or Vancouver or Sydney or Gurugram or Tel Aviv or Dublin or Buenos Aires
$140k-$275k/yr HybridFull Time
8+ YOE8+ Mgmt8+ years managing technical support/customer-facing engineering teams; strong operational excellence, people development, and technical troubleshooting across database and distributed systems; project leadership and KPI-driven decision-making.
MongoDB, MongoDB Atlas, Tableau, AWS, Google Cloud, Microsoft Azure
2mo
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Product Support Inspection Specialist
San Leandro, California, United States
$36-$42/hr OnsiteFull Time
3+ YOEExperience in heavy equipment or automotive service; Excel skills; strong time management; customer service; translate inspection data; CAT Inspect familiarity preferred.
Microsoft Excel, Cat Inspect
3w
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Senior Software Engineer, Snowpark Container Service
Bellevue or Menlo Park
$200k-$288k/yr OnsiteFull Time
7+ YOE7+ years building large-scale distributed systems; strong CS fundamentals; hands-on Java, C++, or Go; experience with Kubernetes, OCI, and multi-cloud (AWS/Azure/GCP); ability to operate and support production services.
Snowpark, Kubernetes, OCI, AWS, Azure, GCP, Java, C++, Go
2w
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Principal Network Engineer z/OS
Saint Paul or Atlanta or Cupertino or New York City or Chicago or Denver or Charlotte or Brookfield or Earth City
$120k-$141k/yr HybridFull Time
7+ YOE7+ years IT experience managing mainframe network services; expertise with z/OS Communications Server, VTAM, TCP/IP, TN3270, GDPS, TPX, Connect:Direct, SMP/E; associate degree or equivalent; on-call support.
IBM z/OS Communications Server, VTAM, TCP/IP, TN3270, GDPS, TPX Session Manager, Connect:Direct, FTP, SFTP, FTPS, FTP-AT/TLS, SMP/E
2w
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Director, Global Personalized Support
San Jose or Durham or Mexico City or Bengaluru or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
$201k-$402k/yr HybridFull Time
15+ YOE5+ Mgmt15+ years in high-tech service delivery with 5+ years leading multi-layered global teams; bachelor's in CS/IT/Engineering required, master’s preferred; strong escalation, strategic, and cross-functional leadership skills.
3w
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Associate Manager, Field Services (West)
Denver or Phoenix or Tucson or Anaheim or Huntington Beach or Los Angeles or Sacramento or San Diego or San Francisco or San Jose or Valencia or Las Vegas or Reno or Spokane or Seattle
$85k-$162k/yr FieldFull Time
5+ YOE1+ MgmtAssociate degree in engineering/STEM,5+ years field service/technical support experience,1+ year leadership experience,valid driver’s license and reliable vehicle,ability to travel up to 75%.
2mo
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Director, Support & Field Service
Fremont, California, United States
$180k-$210k/yr OnsiteFull Time
5+ YOESenior-level leader in field service/technical support; manages technicians/field engineers; EV charging systems experience; vendor mgmt; cloud service platforms.
Cloud-based service management platform, AC Level 2 charging, DC fast charging
1mo
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VP, Technical Support Engineering - Agentforce and Data 360
Indianapolis or Chicago or New York City or Atlanta or Austin or San Francisco
$222k-$390k/yr HybridFull Time
15+ YOE10+ Mgmt15+ years in technical support, 10+ years in senior management with executive leadership of leaders; experience scaling mission-critical support programs; strong data, stakeholder influence, and executive communication skills.
Salesforce
5h
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Audio Visual Engineer
Santa Clara, California, United States
$79k-$92k/yr OnsiteFull Time
5+ YOERequires 5–8 years supporting enterprise AV, conferencing, or collaboration technologies; Zoom Rooms, networking, Windows, IT service management, troubleshooting, ticketing, and strong communication skills.
Zoom Rooms, Zoom Dashboard, Zoom Room Web Controller, Windows, IT service management
5h
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Audio Visual Engineer
Santa Clara, California, United States
$79k-$92k/yr OnsiteFull Time
5+ YOERequires 5–8 years supporting enterprise AV, conferencing, or collaboration technologies, with Zoom Rooms, networking, Windows, IT service management, troubleshooting, ticketing, and strong customer communication skills.
Zoom Rooms, Zoom Dashboard, Zoom Room Web Controller, Windows, IT service management, ticketing, incident management
7h
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Supervisor, Administrative Assistant - Apple Services Engineering
Cupertino, California, United States
OnsiteFull Time
People management, executive support, delegation, organization, cross-team collaboration, operational excellence, integrity, discretion, and proactive problem solving are required.
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