24 manager customer success programs jobs at 19 companies in Markham, IL
1mo
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Senior Manager/Director, Attrition Programs – Customer Success
Chicago, Illinois, United States
$143k-$262k/yr HybridFull Time
7+ YOE7+ years in customer success/renewals/retention in enterprise SaaS; program leadership, analytics, commercial acumen, Salesforce platform experience; Bachelor's required, MBA preferred.
Salesforce
2w
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Customer Success Manager (Scaled & Digital)
Chicago or Dallas or Boston
$99k-$110k/yr RemoteFull Time
Experience managing 40+ accounts, analyzing usage data, delivering digital customer success programs, facilitating webinars, managing multiple programs autonomously, and collaborating cross-functionally. Commercial real estate technology knowledge is preferred.
Product University, Daily Pay
10h
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Customer Success Manager
Lisle, Illinois, United States
$120k-$150k/yr OnsiteFull Time
5+ YOEBachelor’s degree in business, engineering, communications, or related field; 5+ years in customer success, technical account, program management, or related roles; experience with complex accounts and cross-functional technical or operations teams.
Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), SAP, Teamcenter, Vendor Managed Inventory (VMI)
1d
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Principal Customer Success Manager
United States or New York City or California or Seattle or Washington or Austin or Chicago or Denver or Boston or Los Angeles or San Diego
$160k-$180k/yr RemoteFull Time
5+ YOE5+ years in senior enterprise SaaS deployment or program management for complex strategic customers, with executive relationship-building, sales acumen, program management, communication, and collaboration skills.
3d
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Scaled Customer Success Manager, NA
Chicago or United States or Canada
$63k-$75k/yr HybridFull Time
5+ YOERequires 5+ years in customer success, account management, or large-program strategy; experience managing 80–200+ accounts, driving retention and expansion, CRM use, Planhat, cloud and on-premise environments, and data-driven operations.
Planhat, Salesforce
1mo
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Vice President of Customer Success
Chicago, Illinois, United States
$200k-$250k/yr OnsiteFull Time
3+ YOEMaster's in Business Administration (or equivalent) plus 3 years' management/strategy or customer success experience; experience leading strategic client engagements, team development, growth initiatives, financial analysis, and recruiting/training programs.
CRM, business intelligence tools
1w
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Senior Customer Education Manager, Live Programs
Chicago, Illinois, United States
$141k-$168k/yr HybridFull Time
8+ YOERequires 8+ years of training experience, including 3–5 years in SaaS or technology, professional services or customer success experience, adult learning expertise, content design, executive presentation, and program management skills.
2w
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Program Manager, Customer Success Efficiency and Scale
Atlanta or Chicago
OnsiteFull Time
5+ YOERequires 5+ years in product or program management, business operations, consulting, or related work; product ownership, cross-functional delivery, analytical problem-solving, communication, and AI tool proficiency.
AI
3w
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Customer Account Manager
Chicago or Dallas
$123k-$137k/yr RemoteFull Time
5+ YOE5+ years in customer success/technical account management or professional services in SaaS; program-management experience; proficiency with Salesforce, Gainsight, Jira; strong executive and technical communication; B.S. or equivalent experience.
Salesforce, Gainsight, Jira
1w
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Chapter Success Manager & Leadership Coach
Chicago or United States
RemoteFull Time
5+ YOERequires 5 years in student, member, customer success, relationship management, finance, consulting, or project management; bachelor's degree; coaching experience; CRM, data tracking, reporting, and program operations expertise; travel up to 15%.
1mo
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Law Schools Founding CSM
Chicago, Illinois, United States
$140k-$160k/yr HybridFull Time
3+ YOE3+ years in customer success or account management in SaaS/legal tech preferred; strong trainer and presenter; experience building playbooks and scaled tech-touch CS programs; comfortable across time zones.
1mo
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Senior Director, Customer Health & Critical Accounts
Austin or Boston or Chicago or Denver or Los Angeles or New York City or United States
$203k-$398k/yr RemoteFull Time
12+ YOE12+ years in customer success/program management with people-leadership experience; proven track record building programs and executive reporting; data-driven, strong cross-functional and executive communication; familiarity with cloud or database technical challenges.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
22h
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Junior Program Manager, State and Local Government
Columbus or Cincinnati or Twinsburg or Cleveland or Bolingbrook or Sterling or Ohio
HybridFull Time
2+ YOEBachelor's degree or equivalent experience; 2–5 years in project, program, account, operations, customer success, or professional services roles; communication, analytical, and problem-solving skills; driver's license and willingness to travel up to 15%.
Microsoft Office Suite, project management tools, collaboration tools, Agile, Hybrid Agile/Waterfall, Scaled Agile, ITIL
2w
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Associate Manager, Product Implementation
Royal Oak or Chicago
$65k-$89k/yr HybridFull Time
5+ YOE1+ MgmtRequires 5+ years in customer success or related roles, 1+ year managing teams, and extensive software integrations, restaurant operations, and POS experience. Fintech or SaaS experience preferred.
POS, SaaS, Standard Operating Procedures (SOPs), Service-level Agreements (SLAs)
2mo
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New Product Introduction Manager
Neenah or Appleton or Buffalo Grove or Nampa
$98k-$162k/yr OnsiteFull Time
5+ YOELead site NPI teams, engage customers early, develop APQP/FAI/qualification approaches, evaluate NPI methodology, drive succession planning, and hold teams to company values; Bachelor’s degree with 5+ years preferred.
3w
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Delivery Director
Michigan City, Indiana, United States
RemoteFull Time
15+ YOERequires 15+ years in IT delivery, professional services, customer success, program management, implementations, or related leadership; experience leading PMs and enterprise-scale programs; existing US work authorization.
MiraCloud, CCaaS, SaaS, PMO
2w
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Solutions Implementation Advisor
Boca Raton or Chicago or Reston or Washington
$100k-$150k/yr HybridFull Time
5+ YOERequires 5+ years in account management, customer success, implementation, or project management; project lifecycle expertise; technical solution translation; bachelor's degree or equivalent; Salesforce and Microsoft Office proficiency.
Salesforce, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, HSA, FSA, AD&D, ESPP
1mo
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Account Management Supervisor
Itasca, Illinois, United States
$80k-$121k/yr OnsiteFull Time
3+ YOESupervise and develop account managers; ensure portfolio health and customer success. Requires HS/GED, 3+ years logistics experience, 0-3 years supervisory experience, CRM/TMS/Microsoft Office skills.
Customer Relationship Management (CRM), Transportation Management Systems (TMS), Microsoft Office Suite
1mo
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Strategic Implementation Consultant
United States or Alaska or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Rhode Island or District of Columbia or Austin or Boulder or Chicago or Dallas or Denver or Houston or Seattle
$100k-$135k/yr RemoteFull Time
6+ YOE6+ years in senior customer success, account management, or strategic consulting (enterprise SaaS preferred); bachelor’s degree; experience with technical products and end-to-end implementations; strong communication and emotional intelligence.
Samsara platform, Tofu