19 manager customer success programs jobs at 15 companies in Woonsocket, RI
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Manager, Customer Success & Manufacturing Readiness
Elizabeth or Somerville
$113k-$133k/yr HybridFull Time
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
ERP, CRM, project management systems, S&OP
1w
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Director of Customer Success
Newport, Rhode Island, United States
OnsiteFull Time
7+ YOE4+ Mgmt7+ years in customer success/account management with 4+ years leading teams; experience owning retention/NRR, segmentation, 1:many programs, and stakeholder alignment; hands-on with HubSpot and Salesforce; strong communication and systems thinking.
HubSpot, Salesforce
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Customer Success Manager - Medical Devices
San Francisco or Boston or Cambridge
$140k-$160k/yr OnsiteFull Time
10+ YOEEngineering BS or equivalent, 10+ years experience (consulting/program management or medical device product development), knowledge of medical device processes and regulations (ISO 13485, 21 CFR Part 11), strong communication and executive presentation skills.
2mo
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Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
1mo
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Customer Success AI Operations Lead
Boston or United States
$79k-$117k/yr HybridFull Time
2+ YOE2–6+ years in CS/RevOps/Support Ops or similar; experience building AI-enabled workflows and automations; comfortable with CRM/CS/support/data systems; strong systems thinking and cross-functional communication.
Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, Claude Code, ChatGPT, Gemini, Cursor, Replit, Zapier, Make, Workato, n8n, Tray.io, SQL
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Executive Director, Customer Success Operations
Woonsocket, Rhode Island, United States
$132k-$303k/yr HybridFull Time
15+ YOE15+ years in CS operations or similar; experience building operational infrastructure, playbooks, metrics, and tooling; fluency in enterprise release/deployment mechanics; strong cross-functional coordination and data fluency.
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Scaled Success Program Manager
San Francisco or Boston
$125k-$250k/yr HybridFull Time
5+ YOE5+ years in Customer Success/Developer Relations/Technical Account Management at a SaaS or developer tools company; strong technical foundation (CI/CD, GitHub, GitLab); familiarity with AI tools; data-driven with excellent communication skills.
CI/CD, GitHub, GitLab
2w
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Customer Program Owner - Health 100
Woonsocket or Connecticut or New York or Massachusetts
$100k-$232k/yr RemoteFull Time
10+ YOE10+ years enterprise customer-facing program management or customer success experience, enterprise software implementation fluency, cross-functional coordination, structured communication and long-horizon program management.
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Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton or San Diego
$187k-$281k/yr HybridFull Time
15+ YOEBachelor's degree preferred, 15 years in customer success/experience or related fields, proven cross-functional leadership, strong analytical and program management skills, experience with lifecycle programs and driving retention.
Customer Data Platform (CDP), NPS
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Customer Enablement Lead (US)
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in program management/customer success/customer education at a B2B software company; strong project management, cross-functional communication, measuring self-service outcomes; technical aptitude; proficiency with Jira and HubSpot; willingness to travel.
Jira, HubSpot
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Senior Director, Customer Health & Critical Accounts
Austin or Boston or Chicago or Denver or Los Angeles or New York City or United States
$203k-$398k/yr RemoteFull Time
12+ YOE12+ years in customer success/program management with people-leadership experience; proven track record building programs and executive reporting; data-driven, strong cross-functional and executive communication; familiarity with cloud or database technical challenges.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
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Project Manager, Connected Care
Boston, Massachusetts, United States
$110k-$125k/yr RemoteFull Time
3+ YOE3+ years in customer success, project or implementation management for life sciences or digital health; strong cross-functional coordination, communication, and stakeholder management skills.
2mo
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Director, Customer Deployment & Delivery
Boston, Massachusetts, United States
$109k-$202k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years leading enterprise SaaS implementation or professional services, 5+ years people leadership, P&C insurance experience preferred, proven success with complex deployments, strong consultative and cross-functional partnership skills, and curiosity about AI.
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Implementation Manager
Cambridge or Newton
$120k-$145k/yr HybridFull Time
4+ YOE4+ years in customer success/implementation or professional services at a SaaS or AI-native company; strong communication, project discipline, customer obsession, experience leveraging AI tools, and ability to design and lead implementations.
Agent OS
2w
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Manager, Technical Adoption, AMER
Denver or Colorado or San Francisco or California or Massachusetts or Boston or Novi or Atlanta or Portland
$97k-$174k/yr HybridFull Time
5+ YOE5+ years leading teams in SaaS or customer success, bachelor’s degree required (advanced degree preferred), strong communication and cross-functional collaboration, ability to travel up to 30%.
1d
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Associate Channel Manager, AWS
Somerville, Massachusetts, United States
$105k-$110k/yr HybridFull Time
1+ YOERequires 1–3 years in channel sales, business development, account management, customer success, partnerships, alliances, or program management; strong communication, organization, project management, and CRM reporting skills.
AWS, AWS Marketplace, Salesforce, CRM
1d
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Director, Global Professional Services
Boston or New York City or London or Gurgaon or Copenhagen
OnsiteFull Time
10+ YOE5+ MgmtRequires 10+ years of Professional Services, consulting, customer delivery, customer success, or enterprise SaaS leadership, including 5+ years leading global teams, plus a bachelor's degree and global travel willingness.
AI, automation
2mo
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AI Outcomes Engineer
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in technical account management/customer success or similar; enterprise customer experience in cybersecurity or AI; strong program management; technical fluency with integrations/APIs; excellent communication and change management skills.
APIs
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Sr. Professional Services Consultant
Boston, Massachusetts, United States
$100k-$117k/yr OnsiteFull Time
6+ YOE2+ Mgmt6+ years consulting/customer success or risk/security experience, 2+ years leading or mentoring teams, strong program management, client retention, communication, and executive presentation skills.
Salesforce, Google Suite