142 manager scaled customer success jobs at 104 companies in United States
3mo
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Scaled Customer Success Manager
New York City, New York, United States
OnsiteFull Time
2+ YOE2-4+ years in customer success or account management; experience with scalable, digital CS; strong data, automation, and program management skills.
3w
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Scaled Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
3+ YOE3+ years in customer success/support/account management, B2B SaaS experience, strong written communication, analytics skills, experience driving retention and adoption across high-volume SMB portfolios.
3mo
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Scaled Enterprise Customer Success Manager
San Francisco or New York City or Austin
$150k-$175k/yr HybridFull Time
3+ YOE3+ years in Customer Success, Account Management, Sales, or related roles at scaling tech companies; experience with SMB/Mid-Market; SaaS/AI tools; data-driven, scalable programs; strong communication.
3mo
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Scaled Customer Success Manager, Startups
United States
RemoteFull Time
Experience managing scaled customer portfolios or startup programs; comfortable with API-first products and developer ecosystems.
HubSpot, Customer.io, Intercom, Zendesk, Linear, Retool, Zapier, Clay, Census, Hightouch, Mixpanel, Amplitude
3w
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Scaled Customer Success Manager
San Francisco or London or Bangalore
$145k-$180k/yr OnsiteFull Time
3+ YOE3–6 years in customer success or similar at B2B SaaS, experience scaling portfolios, strong product intuition, data-driven, excellent communication, building playbooks and lifecycle programs.
CRM, APIs, AI tools
3w
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Manager, Scaled Customer Success
Chicago, Illinois, United States
$160k-$220k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years relevant experience (or equivalent),6+ years in Customer Success,2+ years managerial experience,experience with scaled/pooled CS,strong communication,analytical and coaching skills; Okta experience a plus.
Okta
2mo
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Director, Scaled Customer Success (Remote, US)
United States
$120k-$144k/yr RemoteFull Time
7+ YOE3+ Mgmt7+ years in Customer Success or similar, 3+ years managing people leaders, experience building scaled CS models and automation (Gainsight/Planhat preferred), data-driven strategic leadership, ~10-15% travel, US work authorization required.
Gainsight, Planhat
1mo
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Director, Scaled Success - SMB
United States
$120k-$135k/yr RemoteFull Time
3+ YOE2+ Mgmt3+ years in customer success or retention with 2+ years managing scaled success teams; experience owning GRR/retention for SMB, building 1-to-many engagement programs, running cancellation/save processes, strong analytics and cross-functional collaboration.
Gainsight, ChurnZero, Vitally, Salesforce, HubSpot, Tableau
3d
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Director of Scaled Customer Success, Global
London or St. Gallen or New York City
HybridFull Time
10+ YOE5+ MgmtRequires 10+ years in customer success, account management, or similar B2B SaaS leadership; 5+ years managing globally distributed teams; experience leading $20M+ ARR scaled portfolios and using automation.
AI, Slack
1mo
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Manager, Customer Success Scaled Accounts
Bengaluru or United States
HybridFull Time
Proven customer-success leadership with people-management experience; strong operational discipline, coaching, technical fluency, and ability to run scaled, high-volume CS motions for APAC/Middle East.
Gainsight, CRM, OneTrust
6d
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Scaled Customer Success Manager
New York City, New York, United States
$115k-$130k/yr HybridFull Time
3+ YOERequires 3+ years in Customer Success, Account Management, renewals, enterprise SaaS, legal technology, or consulting; commercial acumen, retention and expansion results, polished communication, strategic planning, and customer health analytics experience.
LLMs
2mo
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Scaled Customer Success Manager
San Francisco, California, United States
$100k-$130k/yr OnsiteFull Time
1+ YOE1+ year customer-facing experience (SMB success, account management, or similar); strong written and verbal communication; data-driven; self-starter; comfortable managing a large book with high-volume tech-touch engagement; familiarity with CRM/CS tools is a plus.
Salesforce, Gainsight, HubSpot
3mo
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Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
2d
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Scaled Customer Success Manager - Ads
United States
$85k-$90k/yr RemoteFull Time
5+ YOERequires 5+ years in customer success, account management, or retention; Amazon Seller Central Ads or Helium 10 Ads experience; campaign management, data analysis, retention strategy, and customer relationship skills.
Helium 10 Ads, Amazon Seller Central, Sponsored Products, Sponsored Brands, Sponsored Display
2d
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Scaled Customer Success Manager - Ads
United States or Irvine
$85k-$90k/yr RemoteFull Time
5+ YOE5+ years in customer success, account management, or retention; hands-on Amazon Seller Central Ads or Helium 10 Ads experience; expertise in campaign management, bidding, targeting, ROI, lifecycle strategy, data analysis, automation, CRM, and customer engagement.
Amazon Seller Central, Amazon Seller Central Ads, Helium 10 Ads, CRM, FSA, HSA, 401k
2w
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Customer Success Manager (Scaled & Digital)
Chicago or Dallas or Boston
$99k-$110k/yr RemoteFull Time
Experience managing 40+ accounts, analyzing usage data, delivering digital customer success programs, facilitating webinars, managing multiple programs autonomously, and collaborating cross-functionally. Commercial real estate technology knowledge is preferred.
Product University, Daily Pay
6d
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Scaled Customer Success Manager, NA
Chicago or United States or Canada
$63k-$75k/yr HybridFull Time
5+ YOERequires 5+ years in customer success, account management, or large-program strategy; experience managing 80–200+ accounts, driving retention and expansion, CRM use, Planhat, cloud and on-premise environments, and data-driven operations.
Planhat, Salesforce
2mo
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Manager, Scaled Customer Success
San Francisco or New York City or United States
$147k-$234k/yr HybridFull Time
4+ YOE2+ Mgmt4+ years in consulting, CS ops, revenue/ops, or strategy in high-growth B2B SaaS; 2+ years people management; proven experience building scalable programs; strong analytics and cross-functional leadership.
1mo
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Head of Digital and Scaled Customer Success
San Francisco or Chicago or New York City
$178k-$262k/yr HybridFull Time
7+ YOE7+ years customer success leadership in SaaS, experience scaling digital/programmatic success, metrics and experimentation expertise, cross-functional partnering, AI curiosity, and team leadership.
2w
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Scaled Customer Success Associate
Sydney or United Kingdom or United States
HybridFull Time
1+ YOERequires 1–3 years in Customer Success, Account Management, or SaaS Client Services; HubSpot CRM proficiency; strong communication, organizational, analytical, and autonomous work skills.
HubSpot CRM
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