Medallia: Provides cloud-based software for experience management and analytics.
Apply statistical and analytical methods to large structured and unstructured datasets; familiarity with R/RStudio, Jupyter Notebooks, BigQuery, Kubeflow, SQL (Python a plus); generative AI use; Bachelor's in a quantitative field or equivalent experience.
Medallia: Provides enterprise experience management and customer feedback software.
Bachelor's in a quantitative field (or equivalent experience); experience applying statistical/analytical techniques to business problems; familiarity with regression, testing, segmentation, forecasting, machine learning; experience with R/RStudio, Jupyter, BigQuery, Kubeflow, SQL; generative AI use and strong communication.
R/RStudio, Jupyter Notebooks, BigQuery, Kubeflow, SQL, Python, Medallia, Generative AI
Steampunk: Provides digital transformation and IT consulting for federal agencies.
7+ YOEBachelor's degree and 7+ years experience leading CX, product, or service design; defining KPIs, synthesizing qualitative and quantitative data, facilitating stakeholders, and producing executive reports.
Medallia, Qualtrics, Salesforce Surveys, Microsoft Excel
Steampunk: Provides digital transformation and IT consulting for federal agencies.
7+ YOEBachelor's degree and 7+ years' experience leading customer experience, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; eligible for government clearance.
Marriott InternationalNASDAQ: MAR: Operates and franchises a global network of hotels and resorts.
6+ YOEBachelor's degree in business/analytics, 6+ years in analytics or customer insights, experience with customer lifecycle metrics, familiarity with VOC platforms (Qualtrics, Medallia) preferred, strong analytical and communication skills.
B.F. Saul Hospitality Group: Owns and operates a portfolio of luxury and business hotels.
High school diploma/GED required; customer service or PBX experience preferred (about 1 year). Strong telephone etiquette, communication, attention to detail, and ability to handle emergencies and service recovery.
Washington or Arlington or Austin or Atlanta or United States
RemoteFull Time
VetsEZ: Digital transformation and healthcare IT services for government agencies.
4+ YOEBachelor's degree, 4+ years data engineering experience; proficiency with Python, Spark, SQL, ETL, Azure Synapse, Azure Data Factory, Power BI, GitHub, and Jira; experience with federal healthcare/VA programs and ability to obtain Public Trust.
Azure Synapse, Azure Data Factory, Power BI, Python, Spark, SQL, GitHub, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Jira, CX Insights, Lighthouse APIs, Medallia, Azure
Medallia: Provides cloud-based software for experience management and analytics.
5+ YOECCXP or ability to certify within 3–6 months,5+ years CX delivery experience,expertise across CX functions,financial services experience,executive advising and change management skills.
FluenceNasdaq: FLNC: Provides energy storage systems and optimization software for renewables.
5+ YOEBachelor's degree (MBA preferred),5+ years B2B customer insights/VoC or market research experience,experience with survey methodology and enterprise feedback platforms,analytical and presentation skills.
Qualtrics, Medallia, AskNicely, Power BI, Salesforce
Medallia: Provides enterprise experience management and customer feedback software.
5+ YOECCXP (or obtain within 3–6 months),5+ years CX delivery experience, Financial Services expertise, omnichannel and program design knowledge, executive advisory and mentoring experience, willingness to travel.
Director of Technology, Customer Engagement Platforms - Washington DC, Philadelphia
Washington or Philadelphia
$179k-$232k/yrOnsiteFull Time
Amtrak: Operates America's national intercity passenger railroad system.
11+ YOE5+ Mgmt11+ years relevant experience with MarTech, cloud/integration platforms, Agile delivery and team leadership; Bachelor's degree or equivalent; experience with CCaaS, analytics, and platform consolidation; AWS certification preferred.
AWS, Azure, Salesforce, MuleSoft, Adobe, Google Analytics, Medallia, CCaaS, APIs
Area Director, Franchise Performance (West Virginia)
West Virginia or Charleston or Beckley or Blacksburg or Martinsville or Maryland or North Bethesda or Arizona or Scottsdale or Minnesota or Minneapolis or United States
15+ YOEBachelor’s degree or equivalent experience; 15 years of progressive hotel operations and 10 years of hotel leadership experience. Requires analytics, forecasting, budgeting, relationship management, and Microsoft Office proficiency.
CoSTAR, Medallia, Salesforce, Tableau, Microsoft Office, Zoom